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GoodOldDoug

My Scanner problem

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I have a problem with my WinXP SP2 desktop that does not interface with my Canoscan 3200f. The connection is USB 2.00 and I have tried 2 different cables which I know are OK as they work on my old Win ME comp which I now use when I want to scan anything. The 4 USB ports on the XP comp are all USB 2 and when I plug the scanner in any of them it is recognised and reported ready to work, it is shown as working correctly in device manager but when I use any software to scan I get an error message 'scanner not connected or driver closed' I have reloaded the driver software countless times (it is the latest), I have deleted the USB Hubs, controllers and storage volumes from device manager and had Windows reinstall them. I have checked in Event Log, refreshed original .dll files from my XP discs but I can not get the scanner working. 3 different cameras, a skype phone and various pen drives all work using the USB connections, as in fact did my old Visioneer scanner before it died. Has anyone got any ideas please? The Canon helpline suggested changing the cables (done) and then deleting the Hubs etc but that did not solve it.

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Yes I am using the Canon CS driver that is on the Software disc, this is exactly the same driver as downloaded from the Canon website which is what you get when you specify Win XP. I dont see any other drivers for that model.

 

I forgot something in my 1st post, when I went to broadband the USB modem would not work either and I had to use a PCI card dsl modem.

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Are you turning on your scanner before booting your system? Makre sure you have the still image monitor enabled (when I turned off some stuff I turned it off and my scanner wouldn't work).

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Hi Mouse, I have tried to find any reference to 'still image monitor' in Microsoft knowledge base and a search (Google desktop) of my comp but can not find anything. Can you clarify what you are referring to?

The scanner powers up when the USB cable is plugged into the computer, the new hardware found, Canoscan 3200f is ready for use, baloon pops up but when I try to initiate a scan, it tells me no connection found, driver closed.

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Go to control panel, administrative tools, services. Look for Still Image service. Make sure it is started. If not, right click on it and select properties. Look for startup type about midways down in the box. Should say automatic. If it doesn't, change it to automatic and just below that click the start button to start the service. Then click apply and ok. Reboot your computer and make sure the scanner is turned on first. See if it will now work. Let us know.

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Windows Image Acquisition (WIA)

 

Is the service that needs to run for scanners & cameras to work.

Mine is set on manual & everything works for me. :)

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Windows Image Acquisition (WIA) is switched on, I do not have an entry in Services for "Still Image Service" perhaps this is the problem. Any ideas where I can aquire it from? The error message I get is :- Cannot communicate with scanner. Cable may be disconnected. Check status. Scanner driver will be closed." :wub:

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after having monkeyed with my scanner for a long time....it is now working n' it won't hurt anything to do what i did....

 

install Picasa2....it's free n' i suggest that only cuz it's working for me

 

with computer on....unplug scanner from computer then from power source so that scanner stands alone

 

reboot > plug cord into outlet or extension cord > plug that into computer > plug scanner into usb port....

 

put paper or whatever into scanner bed n' hit scan > open up Picasa2 > click import n' from drop down menu pick your scanner > follow the prompts....you'll see a status bar at he bottom of Picasa telling you it's connecting to device

 

if all this seems a tad simplistic or whatever......it's being posted cuz i can now use my scanner scanning n' that's how i do it.

 

couldn't hurt :)

 

 

Rdit: thought i'd better let ya know that i did do all the trouble shooting n' reinstalling of drivers, following instructions n' yadda yadda though always got an error of some sort....

Edited by firekracker

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Re Firekracker suggestions: I too use Picasa2 but it has the same problem communicating with the scanner as all the other programs I have tried. I have disconnected every USB item so that the scanner is the sole USB hardware in contact with the PC and when you make the connection the PC recognises the scanner, the message comes up 'your Canoscan 3200f is ready for use', when I check in Device Manager it is there listed and 'No Problems' shown but when I try to scan I get the message I quoted in my last post.

 

Re Juliet suggestions: Thanks, I tried the link and a lot more on MS Knowleledge Base, have not found anything that addresses my problem.

 

Re Signman suggestions: I found Still Image Service while doing something on another PC. It refers to Stimon.exe (Still Image Monitor) which runs in the backgound on the Start-up folder. It is only applicable to Windows 98, 98SE, and Win ME computers, not XP so that is why I could not find it on my computer with the scan problem.

 

Any new thoughts and ideas would be appreciated kind readers!!!!!!!!!!!!!!

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curious....somewhere along the line in all this have you completely uninstalled the scanner, drivers, attendnig programs, the whole thing n' started over :huh:

 

i'm not convinced that leaving all other usb ports open makes a diff....though are you pluggung the scanner directly into the tower or to you have like 'extention' ports :huh: can't remember the right word for it but it's a deal you plug into a port with 4 ports on the other end....most likely you know what i mean

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My Canon scanner quit working once. I contacted Canon, and if I recall everything correctly they had me unplug the scanner. Mine has both a power cord and a USB cord. Then on the bottom of the scanner is a shipping lock "switch". They said to switch it into the lock and unlock positions a few times. I guess it is like a reset back to factory settings. It worked on mine. I might have had to reinstall the software that came with the scanner also. But I think I would try the switch on the bottom trick and see what happens.

Edited by jakaach

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Re Jakaach: Nice try but the scanner works fine with my Win ME computer and also works fine on another XP computer that I tested it on, the problem is not with the scanner, the fault is something missing or corrupted in the computer related to USB. Like I said way back, I also had a problem with a USB Modem when I changed to ADSL, that did not work either and I had to install a PCI DSL modem.

 

Re Firekracker: Yes I have tried uninstalling all associated software and reinstalled them in various orders eg scanner first, second etc. The reason I tried having the scanner as the only USB item connected was to rule out any possible clashes with other items eg mouse, keyboard etc. My usual connections are thro a powered 8 port USB2 hub, but I found that if I used that, the scanner would not power-off when I shut the PC down, so since then I have been using one of the four USB2 ports on the computer tower.

 

I have suspected that there may be something in XP Service Pack 2 that caused this problem as I installed SP2 at around the same time as I got the Canoscan 3200f. My previous scanner, a Visioneer worked using a USB connection to this XP computer, but it had a standard USB feed. I can not be certain, (my memory problem not the PC) but I think the Canoscan originally worked on this computer when I first got it, and only started having the problem after SP2. This suspicion may be a complete no no, as so much has been blamed on SP2 and its incompatability with some software.

 

The only thing I have not tried is trying a different scanner on this computer, but I will when the opportunity arises (lack of local scanner owners)

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Have now been experimenting with other peoples' equipment:

1. Canon USB2 Scanner Canoscan 5200f result does not work although shown as correctly installed with no problems.

2. Lexmark Printer USB2 connection result does not work although shown as etc.

3. HP printer USB2 960c result does not work with USB connection however works with serial connection.

4. Thomson SpeedTouch 330 USB ADSL Modem result does not work although shown as etc, and with both USB and DSL indicator lights lit.

 

So it appears that there is a general fault with the USB ports on the motherboard although the following USB connected items are working correctly a. digital camera b. USB2 pen drive c. USB mouse d. USB Microsoft Office keyboard e. SKYPE phone

 

Any ideas why some things work but others do not?

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