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dtaverner

Slow Internet Performance

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I am at a loss,

I need a techy to sort me out. Internet connection is rubbish, even though I have ADSL. Thje line is OK, its the PC. I have been told to re-install IE, but how can you do that?

I´d be very grateful if someone can help me out here.

D Taverner

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I have been told to re-install IE

Hi dtaverner,

 

Could you post your O/S? Usually you have to uninstall the old IE and go to MS page to reinstall.

 

Hawk

Edited by Hawk

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Whats wrong with the connection? Lots of popup windows? Getting a lot of error messages? IE takes minutes to load instead of seconds? Try running Spybot, its in my signature. Be sure to update it just like you would antivirus, it catches much more that way.

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Thanks for your tips, Akoke, yes I have used spybot, its great and it detected several spyware programs for me. Ive done a great clean up job with it, but it hasn't cured the problem. I have also used diskeeper to fix all the fragmentation, and then another program to tidy up the registry.

But it still hasn't fixed this problem. The problem is really slow browsing

As I said, I have ADSL which should give me 250 Kbps give or take.

When doing speed tests, I get 3 good results then 1 at 20 kbps or something stupid like that. email connection is bad as well and I can only send data at 2-3 kbps. That seems to be more consistently bad by the way.

Here are my pcpitstop test results:

My Results

 

I am running Microsoft Small Business Server 4.5 on NT

I have tried to uninstall IE, but when I try the only option I get is; complete install/repair/or add components.

If I try to uninstall Small Business Server The only option that appears is to install.

 

I think that since I've tried every conceivable clean up that the only real course of action is to re-install IE somehow or change the OS

Edited by dtaverner

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Hi dt,

I run XP with IE6 and have had no problems with IE6. It loads in seconds most of the time but on some sites it takes a minute or two. Might have a look at your settings in IE6, when you reinstall.

 

Just a thought.

 

Hawk

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You might try an alternative browser, if for no other reason than to see if the problem is IE specific. Mozilla, Firebird and Opera are all free downloads.

 

You mentioned you'd done speed tests but if you haven't been to DSL Reports and tried their various tests you might want to give it a look. There's more than just a simple speed test:

 

http://www.dslreports.com/tools

 

Have you talked to your ADSL provider? Who told you you needed to reload IE?

 

Is the problem more pronounced at one time over another? I had a DSL problem that was related to the volume of users. Performance went in the toilet every evening, came back up around midnight.

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Hi Remo

It was the ISP guy who told me to re-instal IE as he tested the line and said it was fine. Since then Ive done numerous speed tests and half the time I get 200+ kbps the other half 20-30 kbps.

 

I've now re-installed IE (gone back to IE5 and un-installed a number of NT patches that had accumulated.

 

There is definitely an improvement. Now I get some reall fast surfing for a few minutes, then it goes back to achingly slow.

 

I have now decided that the problem has some other cause, as the CPU/Process monitor shows 100% CPU usage during these slow periods. I have another thread going in general user to user forum, (CPU/Processes/memory) and it has been suggested that there may be some hijack programs running.

 

I feel that your comment about times of day is also valuable. I think the ISP hides behind a smokescreen when they pretend to guarantee 250 kbps.

 

Thanks for your help. :)http://www.dslreports.com/tools this looks like a really useful site

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Guest coco33

I have the same problem on 10 different computers. Click on the Processes tab in the Task Manager. Click on CPU then click on CPU again the list will now be sorted by the program's % of CPU usage. Iexplore.exe is usually the culprit and varies with time on my computers. My download speeds are fine, just browsing is the problem. I've worked with Microsoft since 3-18-03, getting nowhere. Click on View and add CPU Time to the list then one can keep track of the amount of time iexplore uses versus System Idle Process time. Microsoft blames a long list of causes that are not Microsoft O/S issues, IE computer hardware, my ISP, my router, my DSL modem, Spyware, Viruses, LAN cables, Norton SystemWorks 2002, Norton SystemWorks 2004, BIOS updates, video drivers, any anti virus program, anti spyware programs, all 3rd party software,....

Closing all iexplore.exe windows and restarting Internet Explorer usually makes Internet Explorer browse like it should again, but you loose all work you have done in Internet Explorer, user names, passwords, filling out forms, searches, etc.

 

coco33

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