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Quietpro

Malware Scan won't complete; PC Pitstop scan won't complete

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My system won't complete a Malware scan.  I've run the full PC scan and each component of the scan separately but it always hangs on the malware scan.  The status bar continuously scrolls left to right, right to left, but no progress is indicated.  I've allowed the scan to run for days and still it doesn't complete.

 

What's needed to complete a malware scan?

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Hey @Quietpro and :wp:

That's definitely an issue, my apologies PC Matic isn't working as expected. Can you please open a ticket with our support desk so we can get some logs from you to see what's going on?

A support ticket can be opened here https://www.pcmatic.com/support/

 

Tx :)

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You're welcome and I hope they get ya squared away!

 

Tx :)

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