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lse123

In other words if infrared NOT getting signal initially[from mouse or keyboard]...  PC Not startup/Not boot... 

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https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/but-sometimes-mouse-freezes-and-sometimes-appear/741bd729-c093-455f-aa99-d381f83209ea?tm=1546976042741&auth=1&rtAction=1547670455536&page=2

 

This posted and here ^^^ awaiting opinion reply

 

I use wireless USB that Connects keyboard/mouse to PC

This is PC of 2008-2009 but running Windows 10 Home

I am sure when clicked UPDATE DRIVER 
just appear the blue screen - shot 2 - last post
I THINK DID NOT UPDATE THE DRIVER in that light speed appeared the blue screen
What to do???
After this system boots - generally all working BUT IN 3 minutes [AFTER DESKTOP LOADS] mouse freezes [keyboard/mouse Not work] and PC needed restart ... Sometimes Do Not boot at all ... ONLY LEDs  turn on in the Front Panel of PC... [in the latter case usb infrared Not getting any signal from mouse / keyboard] and again needed restart.... 

In other words if infrared NOT getting signal initially[from mouse or keyboard]...  PC Not startup/Not boot... 

If signal getting and infrared USB lights up -- then PC starts up but in 3 mins about... needed restart due mouse/keyboard freezes 

Any advise to try... ????

 

 

 

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Hi;

 

I've just been through the thread on the other site:

Have you:

 

  • Run the sfc/scannow and check disc commands as asked?
  • Have you uninstalled drivers etc as advised in the 1st reply?

It does look like a driver issue but I really don't want to post any advice until you can confirm you have carried out the steps you have already been advised to do just incase we cross over on the threads and cause more issues!!

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I do Not uninstall drivers

 

sfc /scannow

in 3mins screen freezes needed restart - failed this sfc

 

about uninstall drivers ... if I ... 

in the 3 - 4 min limit before screen freezes

uninstall infrared usb slot drivers[usb wireless keyboard /mouse ]  - and restart and it will reinstalled from internet???

 

rather do this ^^^  are you suggest that if remove this wireless usb... and put mouse wired and keyboard wired... IF THE PROBLEM IS THIS IT WILL NOT FREEZE Or may freeze screen until UNINSTALL DRIVERS?????

 

may the infrared conflict with build in Motherboard's WiFi??? How disable MB WiFi since Not needed... hence I have RJ-45 Wired Connection... ETHERNET ?

 

HP PC 

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Reboot in Safe Mode and uninstall the driver(s) and or use System Restore to roll back to a date before the crash.

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can use System Restore from SAFE MODE... ?

 

My data/personal files may gone on System Restore? or only OS files change?

 

how enter Safe Mode in HP desktop home PCs - in Win 10 Home... ?

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I restored to prior point in safe mode

Problem seems gone - now all ok

 

What to do if prompted to update win 10 home... ? [after the restore]

Edited by lse123

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18 hours ago, lse123 said:

I restored to prior point in safe mode

Problem seems gone - now all ok

 

What to do if prompted to update win 10 home... ? [after the restore]

 

Unless it was the update that broke your driver I'd let it update as normal.

 

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If update faults for malfunction...

 

and rather apply 1 update

apply same time 2 or 3 updates [and the following same time]

 

may be this problem bypassed ... ?

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Unfortunately, with Win10, you can't pick and choose what you get in updates anymore like you could with 7, Vista, XP etc so I don't know how you can keep it from applying a driver update if it's really causing this.

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Yes, but it's just going to keep happening. You need to figure out what driver is causing it and get w/Microsoft over it.

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