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KellySH

Keep A File...???

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Hi Kelly  :wp:

 

Best to open a ticket and let the team know what file you are referencing and on which machine (if you have more than one).

 

They will then be able to access your account and assist you with white listing and/or un-quarantining the file if it has been cleaned and removed.

 

Please open a ticket at our help desk so that we can get some more information and see what is going on.
 
You can open a ticket from here:
 
PC Matic Help Desk

 

Thank you

 

:) Y

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