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billc

Stuck on "Scanning Junk Files"

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Running this for the first time on an extra computer and it will not get past 1/3rd of the way through "Scanning Junk Files" .   Restarted the computer, same issue over and over again. 

 

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Edited by Y kawika
Edited image to remove account information

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Hi Bill,

 

Please open a ticket at our help desk so that we can get some more information and see what is going on.
 
You can open a ticket from here:
 
PC Matic Help Desk

 

Uploading a log file will be most helpful as well.

 

1) Open PC Matic and click the 'Options' gear icon, then select 'Technical Support' and click the 'Create a log' button to put a zipped file on your desktop. 

2) After a minute or so you should see a message that the log file was successfully uploaded and the log file should disappear from the desktop.

 

Thank you

 

:) Y

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