Jump to content
Sign in to follow this  
Swordfleece

Outlook 2016 not receiving hotmail, live e-mails

Recommended Posts

Hello,

Have Windows 10 & Office Pro Plus 2016. My Outlook has 4 added e-mail accounts *live.com, live.co.uk, outlook.com & hotmail.co.uk).

Have 1 Antivirus Program installed (Avast - free version).

On Tuesday night Outlook stop receiving e-mails. Can send e-mails though. Have the work offline red circle, white cross, showing on the icon.

Didn't do anything odd i.e. install something, update something. Only thing I can think of was disabling Avast for a short time.

 

Past few days have Googled for various fixes :-

1) Clicking on work offline to set it back online nothing. The icon is greyed out - no change

2) Clicking in Outlook on File > Options > Advanced > Send & Receive and Send an automatic send/recive box is checked - no change

3) Disabling Avast - no change

4) Contacted Microsoft who suggested it wasn't an update and sent me links to try a few options - tried the quick fix repair option - no change.

5) Then tried the long fix repair option - no change

6) Last resort - uninstalled Office and reinstalled. Before starting Outlook, disabled Avast and still get the working offline symbol!

Funny thing was I thought on opening Outlook after a new clean install I'd have to re-add the various hotmail, live etc accounts and it'd be working but they were still there.

 

At least I can access my e-mail through a browser but would love to get to the bottom of this Outlook issue.

Note - when it comes to all these e-mail settings (pop, imap etc) I'm a novice.

Help! I'm completely stuck - at least before posting here I've tried everything I can think of.

 

Thanks,

Craig

 

Share this post


Link to post
Share on other sites

Hi Swordfleece , I don't use Outlook , used to use Hotmail long ago , so no help there , have you thought of doing a System Restore to a day or 2 before the problem Started , maybe worth a Try .. Regards Philip..

Share this post


Link to post
Share on other sites

Tried the system restore and it worked thanks :)

Wonder if some virus or something changed settings.

 

One more question. Since I got Windows 10 was advised by the tech guys I didn't need to use anything like Avast, crapcleaner or AVG.

 

Is this right? Everyone I ask gives a different answer!!

 

Can someone please advise what I should and shouldn't do?

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

×
×
  • Create New...