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jrryw13

Definitions not downloading

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I recently had to replace my hard drive.  I have reinstalled my software including PC-Matic. I have signed in my key code is accepted.  My definition files are not updating.  the shield emblem is yellow.  Internet connection is always on.  computer has been on for 12 hours today definition file is not updating.  Please assist.

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Make sure that you do not have any other active anti-virus program running on that rig, as that can cause these kinds of issues.

 

To manually download and install the definition files for Super Shield and PC Matic

Please try this:


Please open your web browser, then copy and paste the links below, one at a time, into the address bar, then hit the Enter key:

defs.pcpitstop.com/3.0.0.7/pcpsfed.dat

defs.pcpitstop.com/3.0.0.7/pcpsfed-inc.dat


Follow the prompts to download each file to the computer, use the navigation tools to put the file somewhere that you can find it easily.

Once you have the files downloaded, go to Control Panel>Appearance and Personalization>Folder Options (or File Explorer Options in Windows 10) and click on the View tab, then move the dot to "Show hidden files and folders" and click on Apply.

Next, navigate to C:\Program Data\PCPitstopDat and move the downloaded pcpsfed.dat and pcpsfed-inc.dat file to inside of the datRTP folder that is at that location.

After you have both files inside the datRTP folder, reboot the computer.

 

:) Y

 

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I tried this and got only some xml scripts using Google Chrome Version 74.0.3729.131 (Official Build) (64-bit)

<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>F6D1788489A3F40B</RequestId>
<HostId>
Ducm+r4a5jNc/fvSoKqy0V3ly4WtkBYgTj6A3ZzT5Oo8QW1jUBIzZi/cF7stSGal7jJxEwKQqbk=
</HostId>
</Error>
and
<Error>
<Code>AccessDenied</Code>
<Message>Access Denied</Message>
<RequestId>5B3F262175461338</RequestId>
<HostId>
PGQewC2nYumGLidO3e9jpfHDYAs8LNo0PU+HnSsthGMabJ+/zQrU8Mal3bmJy44umkS7pgZHUaE=
</HostId>
</Error>
I am using the latest edition of Chrom browser.
 
Edited by Laurence Smiser

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I am having the same issue. I do not have any other virus software running. My PC MAtic Shield is red, however I am still getting a weekly email saying my computer has been scanned and is clean.

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