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KennethD

Issues with installing software

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Hi,

I'm having issues installing some software and two techies who have accessed my Win 10 PC remotely have said it's a PC Matic issue. One said that his software need access to two directory folders and PC Matic was blocking this?

 

Anyway, this is what is happening. To install the software I first switched off PC Matic for the download and install.  The software installed. However, when I click on the desktop icon nothing loads. If I check Task Manager I can see that the software is running, but there is nothing on my desktop.

 

I assume this is some setting or (as one techie said) whitelisting a directory?

 

Anyway, it's driving me up the wall. Any suggestions and screenshots (cos I'm not a techie) of how I can fix this would be greatly appreciated.

 

Thanks

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Hi Ken,

 

I have submitted the files in question to our Malware Research team and will let you know the results as soon as I hear back.

 

Thanks for bringing this to our attention.

 

:) Y

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Good morning Ken,

 

The files have all been reclassified for you.

 

You can now reinstate the program from quarantine by running the following program as an Administrator:  

 

https://www.pcpitstop.com/utilities/QuarantineRestore.exe

 

Please download and save the program where you can find it, then go to the program and Right Click it and choose:  Run as Administrator

 

This will restore the quarantined file(s).  The program does take a few moments to show activity, so please allow it time to complete.

 

After it completes, give the computer a restart and then try the program(s) again.

 

Please keep us posted.

 

:) Y

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