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Kevin Hill

unable to change permissions, search scope registry

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there are 2 tools we can try.

 

BY4dvz9.pngAdwCleaner

  • Please download AdwCleaner and save the file to your Desktop.

    In order to use AdwCleaner, you have to agree the Eula:

  • Right-click AdwCleaner.exe and select AVOiBNU.jpg Run as administrator to run the programme.
  • Follow the prompts.
  • Click A49sxPr.pngScan.
  • Upon completion, click 6cyn5v5.pngLogfile. A log (AdwCleaner[s1].txt) will open. Briefly check the log for anything you know to be legitimate.
  • Return to AdwCleaner. Ensure anything you know to be legitimate does not have a checkmark under the corresponding tab.
  • Click MqHawIb.pngClean.
  • Follow the prompts and allow your computer to reboot.
  • After the reboot, a log (AdwCleaner[C1].txt) will open. Copy the contents of the log and paste in your next reply.
-- File and folder backups are made for items removed using this programme. Should a legitimate file or folder be removed (otherwise known as a 'false-positive'), simple steps can be taken to restore the item. Please do not overly concern yourself with the contents of AdwCleaner[C1].txt.

 

~~~~~~~~~~~~~~~~~~~~~`

 

Please download the Malwarebytes Anti-Malware setup file to your Desktop.

 

OR from this location Here

  • Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
  • Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"

    MBAM3_zpsw0f8rn9n.jpg

  • On the Dashboard click on Update Now
  • Go to the Setting Tab
  • Under Setting go to Detection and Protection
  • Under PUP and PUM make sure both are set to show Treat Detections as Malware
  • Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
  • Then on the Dashboard click on Scan
  • Make sure to select THREAT SCAN
  • Then click on Scan
  • Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards.
  • When the scan is finished on the bottom right click on SAVE RESULTS then select Copy to Clipboard
  • If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes.
  • Please paste the log back into this thread for review
  • Exit Malwarebytes

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