caintry_boy Report post Posted January 28, 2017 Wondering why it is always Red on this machine (Karen) and when I right click the icon and go to Protection Level it always says "Off until reboot"?? Reboot doesn't solve the problem... Any ideas guys? p.s. I may uninstall it and try a fresh download and install, BUT, in the meantime??? Quote Share this post Link to post Share on other sites
IntelGuy Report post Posted January 28, 2017 That sounds like an issue we are seeing when the Vulnerable Apps update feature through Super Shield is crashing because the Active X control is outdated. To update the Active X control run the Active X control removal tool from the link below: http://files.pcpitstop.com/support/Remove-All.cmd For all versions of Windows other than Windows XP, first save the file above to your desktop, then right-click on the file and select, "Run as administrator". Once the removal tool completes, run PC Matic again and verify that it downloads a new Active X control. An Active X control install request will look like the image in this link: http://s24.postimg.org/vepw60lmt/active_x.jpg Let us know if the issue is not resolved. Quote Share this post Link to post Share on other sites
caintry_boy Report post Posted January 28, 2017 Thanks IG! New Active X seems to be working... Quote Share this post Link to post Share on other sites
stoneking Report post Posted April 23, 2017 I have been busy reading various and sundry topics this afternoon and my Super Shield icon is red w/a yellow bolt and the Protection Level says "Super Shield Protection" but running the mouse over said icon says "PC Matic Super Shield- Def Download Failed". I took a hasty look around in the Super Sheild area of the program but didn't see any place to attempt to do a new download. I would feel better if I had an unfailed download... Do I need to update my Active X? Quote Share this post Link to post Share on other sites
IntelGuy Report post Posted April 23, 2017 Try the uninstall/reinstall procedure referenced in this topic: https://forums.pcpitstop.com/index.php?/topic/206485-definations/&do=findComment&comment=1810795 Let us know if that does not resolve the issue. Quote Share this post Link to post Share on other sites
shogan191 Report post Posted April 24, 2017 And all was right in the world. Hey IG. Quote Share this post Link to post Share on other sites
