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lilman2008

ERROR# 268d3...Help remove plz

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Hello everyone, I bought my mom a new computer for Christmas. It is a dell Alienware R3 with windows 10. She has already got a virus on it. She is running Avast but when I scan it doesn't notice it. When she tries to browse the internet she gets a pop up that says ERROR# 36588a61648ef29 with a guy talking in the background telling her to call a number to fix the issue. The voice also mentions ERROR# 268d3. I can't even open a browser with out this popping up. How do I get all this mess off the pc? Thx for the help in adance :)

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I ran AdwCleaner and cleaned off what it found. The computer still pops the warning up when I up up internet explorer. What do I need to do next? I pasted the Adware file below.

 

 

 

# AdwCleaner v6.042 - Logfile created 26/01/2017 at 18:25:52
# Updated on 06/01/2017 by Malwarebytes
# Database : 2017-01-26.2 [server]
# Operating System : Windows 10 Home (X64)
# Username : Brenda - DESKTOP-4GFF5MU
# Running from : C:\Users\Brenda\Desktop\AdwCleaner.exe
# Mode: Scan
# Support : https://www.malwarebytes.com/support
***** [ Services ] *****
No malicious services found.

***** [ Folders ] *****
No malicious folders found.

***** [ Files ] *****
No malicious files found.

***** [ DLL ] *****
No malicious DLLs found.

***** [ WMI ] *****
No malicious keys found.

***** [ Shortcuts ] *****
No infected shortcut found.

***** [ Scheduled Tasks ] *****
No malicious task found.

***** [ Registry ] *****
Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\introvignefuneral
Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.introvignefun
Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\introvignefuneralhom
Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.introvignefunera
Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\introvignefuner
Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.introvignef
Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\introvignefuneralh
Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.introvignefune

***** [ Web browsers ] *****
No malicious Firefox based browser items found.
No malicious Chromium based browser items found.
*************************
C:\AdwCleaner\AdwCleaner[s0].txt - [2667 Bytes] - [26/01/2017 18:25:52]
########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [2740 Bytes] ##########

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Reset Microsoft Edge browser to default

http://www.thewindowsclub.com/reset-microsoft-edge-browser-to-default-settings-in-windows-10

 

 

Please download the Malwarebytes Anti-Malware setup file to your Desktop.

 

OR from this location Here

  • Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
  • Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"
  • On the Dashboard click on Update Now
  • Go to the Setting Tab
  • Under Setting go to Detection and Protection
  • Under PUP and PUM make sure both are set to show Treat Detection's as Malware
  • Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
  • Then on the Dashboard click on Scan
  • Make sure to select THREAT SCAN
  • Then click on Scan
  • Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards.
  • When the scan is finished on the bottom right click on SAVE RESULTS then select Copy to Clipboard
  • If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes.
  • Please paste the log back into this thread for review
  • Exit Malwarebytes

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Sorry for the delay. Work has been keeping me busy. I ran a Spybot scan and here is the log.

 

 

Search results from Spybot - Search & Destroy
1/26/2017 9:29:26 PM
Scan took 00:16:22.
33 items found.
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\c.paypal.com\PayPalLSO.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=93
Properties.md5=5EB1DA6BAAB3ADBD5876A86F312AFB7D
Properties.filedate=1484823480
Properties.filedatetext=2017-01-19 10:57:59
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\mpsnare.iesnare.com\stm.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=79
Properties.md5=3AA8D9B3BEEBB0E11C01E644095083CC
Properties.filedate=1484323759
Properties.filedatetext=2017-01-13 16:09:19
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\opf.ooyala.com\ima_adsets.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=58
Properties.md5=207FF1046931112B9B3325054CDD3136
Properties.filedate=1484588822
Properties.filedatetext=2017-01-16 17:47:02
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\player.ooyala.com\auth.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=47
Properties.md5=9AD9BF77CF3EA5389F593B3DC229FEE9
Properties.filedate=1484588824
Properties.filedatetext=2017-01-16 17:47:04
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\player.ooyala.com\auth2.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=178
Properties.md5=EAB71721F1F366FF7D6F18F8EC1BF292
Properties.filedate=1484588972
Properties.filedatetext=2017-01-16 17:49:32
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\player.ooyala.com\auth_id.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=40
Properties.md5=4D8ABC885EBEA1988A6D0559C14C1E5A
Properties.filedate=1484588809
Properties.filedatetext=2017-01-16 17:46:49
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\player.ooyala.com\ooyala_guid.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=63
Properties.md5=561395C105BFFBC69DD7B9E226D8F7AA
Properties.filedate=1484588809
Properties.filedatetext=2017-01-16 17:46:48
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\player.ooyala.com\perf.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=125
Properties.md5=BEBD4AB0AB8062642CB651D5F45E253D
Properties.filedate=1484588938
Properties.filedatetext=2017-01-16 17:48:57
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\secureinclude.ebaystatic.com\ebayLSO.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=131
Properties.md5=6B9F9BE8BCF5D76AF889BAB9F082C858
Properties.filedate=1484169787
Properties.filedatetext=2017-01-11 21:23:06
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\secureinclude.ebaystatic.com\ebayT.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=39
Properties.md5=B43F43445AA3414DDC22EC80FBB22871
Properties.filedate=1484169787
Properties.filedatetext=2017-01-11 21:23:06
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\sports.cbsimg.net\OVPMetricsProvider.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=109
Properties.md5=E1DCD70740C300135E3F0775A0892B2E
Properties.filedate=1485441679
Properties.filedatetext=2017-01-26 14:41:18
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\static.mediabong.com\mediabong.com.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=51
Properties.md5=7AA52AEEFC9781C0EDC80CB74C56F415
Properties.filedate=1485401130
Properties.filedatetext=2017-01-26 03:25:30
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\superbingohd-a.akamaihd.net\503981746312103.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=427
Properties.md5=1206DA2AD7A1CB3DB8328F4E9D5EA8C2
Properties.filedate=1484615765
Properties.filedatetext=2017-01-17 01:16:04
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\upstore.net\cookies.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=93
Properties.md5=9192045345DA4750ED2DFF51D725A19B
Properties.filedate=1484410270
Properties.filedatetext=2017-01-14 16:11:09
Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\www.paypalobjects.com\PayPalLSO.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=93
Properties.md5=8948A81F3680317759E6C27387228DD4
Properties.filedate=1484169752
Properties.filedatetext=2017-01-11 21:22:32
Macromedia.FlashPlayer.Cookies: [sBI $5555F3D7] Text file (File, nothing done)
C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\aa.online-metrix.net\fpc.swf\session.sol
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Properties.size=76
Properties.md5=469F33F2A808BA422A410972A60391C5
Properties.filedate=1484169753
Properties.filedatetext=2017-01-11 21:22:33
Internet Explorer: [sBI $1E8157BE] Typed URL list (Registry Key, nothing done)
HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\TypedURLs
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Internet Explorer: [sBI $1E8157BE] Typed URL list (Registry Key, nothing done)
HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\TypedURLs
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Internet Explorer: [sBI $1E8157BE] Typed URL list (Registry Key, nothing done)
HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Internet Explorer\TypedURLs
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Internet Explorer: [sBI $0BC7B918] User agent (Registry Change, nothing done)
HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Internet Explorer: [sBI $0BC7B918] User agent (Registry Change, nothing done)
HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Internet Explorer: [sBI $0BC7B918] User agent (Registry Change, nothing done)
HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Internet Explorer: [sBI $0BC7B918] User agent (Registry Change, nothing done)
HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Internet Explorer: [sBI $0BC7B918] User agent (Registry Change, nothing done)
HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
MS DirectInput: [sBI $9A063C91] Most recent application (Registry Change, nothing done)
HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\DirectInput\MostRecentApplication\Name
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
MS DirectInput: [sBI $7B184199] Most recent application ID (Registry Change, nothing done)
HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\DirectInput\MostRecentApplication\Id
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Windows Explorer: [sBI $7308A845] Run history (Registry Key, nothing done)
HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Windows Explorer: [sBI $D20DA0AD] Recent file global history (Registry Key, nothing done)
HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\RecentDocs
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Windows Media SDK: [sBI $37AAEDE6] Computer name (Registry Change, nothing done)
HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows Media\WMSDK\General\ComputerName
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Windows Media SDK: [sBI $CAA58B6E] Unique ID (Registry Change, nothing done)
HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows Media\WMSDK\General\UniqueID
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Windows Media SDK: [sBI $BACCD0DA] Volume serial number (Registry Value, nothing done)
HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows Media\WMSDK\General\VolumeSerialNumber
Category=Tracks
ThreatLevel=2
Weblink=http://forums.spybot.info/forumdisplay.php?54
Cookie: [sBI $49804B54] Browser: Cookie (1) (Browser: Cookie, nothing done)

Category=Browser
ThreatLevel=1
Weblink=http://forums.spybot.info/forumdisplay.php?54
Cache: [sBI $49804B54] Browser: Cache (3) (Browser: Cache, nothing done)

Category=Browser
ThreatLevel=1
Weblink=http://forums.spybot.info/forumdisplay.php?54

--- Spybot - Search & Destroy version: 2.6.44.134 DLL (build: 20160321) ---
2014-06-24 blindman.exe (2.4.40.151)
2014-06-24 explorer.exe (2.4.40.181)
2014-06-24 SDBootCD.exe (2.4.40.109)
2016-03-21 SDCleaner.exe (2.6.44.110)
2014-06-24 SDDelFile.exe (2.4.40.94)
2013-06-18 SDDisableProxy.exe
2014-06-24 SDFiles.exe (2.4.40.135)
2014-06-24 SDFileScanHelper.exe (2.4.40.1)
2014-06-24 SDFSSvc.exe (2.4.40.217)
2014-06-24 SDHelp.exe (2.4.40.1)
2014-04-25 SDHookHelper.exe (2.3.39.2)
2014-04-25 SDHookInst32.exe (2.3.39.2)
2014-04-25 SDHookInst64.exe (2.3.39.2)
2016-03-21 SDImmunize.exe (2.6.44.130)
2014-06-24 SDLogReport.exe (2.4.40.107)
2014-06-24 SDOnAccess.exe (2.4.40.11)
2014-06-24 SDPESetup.exe (2.4.40.3)
2014-06-24 SDPEStart.exe (2.4.40.86)
2014-06-24 SDPhoneScan.exe (2.4.40.28)
2014-06-24 SDPRE.exe (2.4.40.22)
2014-06-24 SDPrepPos.exe (2.4.40.15)
2014-06-24 SDQuarantine.exe (2.4.40.103)
2014-06-24 SDRootAlyzer.exe (2.4.40.116)
2014-06-24 SDSBIEdit.exe (2.4.40.39)
2016-03-21 SDScan.exe (2.6.44.181)
2014-06-24 SDScript.exe (2.4.40.54)
2016-03-21 SDSettings.exe (2.6.44.141)
2014-06-24 SDShell.exe (2.4.40.2)
2014-06-24 SDShred.exe (2.4.40.108)
2014-06-24 SDSysRepair.exe (2.4.40.102)
2014-06-24 SDTools.exe (2.4.40.157)
2014-06-24 SDTray.exe (2.4.40.129)
2014-06-27 SDUpdate.exe (2.4.40.94)
2014-06-27 SDUpdSvc.exe (2.4.40.77)
2014-06-24 SDWelcome.exe (2.4.40.130)
2016-11-24 SDWSCSvc.exe (2.5.55.3)
2016-05-02 spybotsd2-install-iefreezefix.exe (2.4.40.0)
2016-11-30 spybotsd2-install-wsc-update-a.exe (2.6.52.0)
2014-07-31 spybotsd2-translation-esx.exe
2013-06-19 spybotsd2-translation-frx.exe
2015-03-25 spybotsd2-translation-hrx.exe
2014-08-25 spybotsd2-translation-hux2.exe
2014-10-01 spybotsd2-translation-nlx2.exe
2014-11-05 spybotsd2-translation-ukx.exe
2016-09-21 spybotsd2-updater-update.exe (2.6.52.0)
2015-07-28 spybotsd2-windows-upgrade-installer.exe (1.4.0.0)
2017-01-26 unins000.exe (51.1052.0.0)
1999-12-02 xcacls.exe
2012-08-23 borlndmm.dll (10.0.2288.42451)
2012-09-05 DelZip190.dll (1.9.0.107)
2016-03-21 DelZip192.dll (1.9.2.132)
2012-09-10 libeay32.dll (1.0.0.4)
2012-09-10 libssl32.dll (1.0.0.4)
2014-04-25 NotificationSpreader.dll
2014-06-24 SDAdvancedCheckLibrary.dll (2.4.40.98)
2014-04-25 SDAV.dll
2014-06-24 SDECon32.dll (2.4.40.114)
2014-06-24 SDECon64.dll (2.3.39.113)
2014-06-24 SDEvents.dll (2.4.40.2)
2014-06-24 SDFileScanLibrary.dll (2.4.40.14)
2014-04-25 SDHook32.dll (2.3.39.2)
2014-04-25 SDHook64.dll (2.3.39.2)
2014-06-24 SDImmunizeLibrary.dll (2.4.40.2)
2014-06-24 SDLicense.dll (2.4.40.0)
2014-06-24 SDLists.dll (2.4.40.4)
2014-06-24 SDResources.dll (2.4.40.7)
2016-03-21 SDScanLibrary.dll (2.6.44.134)
2014-06-24 SDTasks.dll (2.4.40.15)
2014-06-24 SDWinLogon.dll (2.4.40.0)
2012-08-23 sqlite3.dll
2012-09-10 ssleay32.dll (1.0.0.4)
2014-06-24 Tools.dll (2.4.40.36)
2016-10-28 Includes\Adware-000.sbi (*)
2015-08-05 Includes\Adware-001.sbi (*)
2017-01-25 Includes\Adware-C.sbi (*)
2014-01-13 Includes\Adware.sbi (*)
2014-01-13 Includes\AdwareC.sbi (*)
2010-08-13 Includes\Cookies.sbi (*)
2014-11-14 Includes\Dialer-000.sbi (*)
2014-11-14 Includes\Dialer-001.sbi (*)
2016-11-16 Includes\Dialer-C.sbi (*)
2014-01-13 Includes\Dialer.sbi (*)
2014-01-13 Includes\DialerC.sbi (*)
2014-01-09 Includes\Fraud-000.sbi (*)
2014-01-09 Includes\Fraud-001.sbi (*)
2014-03-31 Includes\Fraud-002.sbi (*)
2016-07-06 Includes\Fraud-003.sbi (*)
2012-11-14 Includes\HeavyDuty.sbi (*)
2014-11-14 Includes\Hijackers-000.sbi (*)
2014-11-14 Includes\Hijackers-001.sbi (*)
2016-11-09 Includes\Hijackers-C.sbi (*)
2014-01-13 Includes\Hijackers.sbi (*)
2014-01-13 Includes\HijackersC.sbi (*)
2014-01-08 Includes\iPhone-000.sbi (*)
2014-01-08 Includes\iPhone.sbi (*)
2016-05-27 Includes\Keyloggers-000.sbi (*)
2016-08-31 Includes\Keyloggers-C.sbi (*)
2014-01-13 Includes\Keyloggers.sbi (*)
2014-01-13 Includes\KeyloggersC.sbi (*)
2015-06-25 Includes\Malware-000.sbi (*)
2014-11-14 Includes\Malware-001.sbi (*)
2016-06-14 Includes\Malware-002.sbi (*)
2016-11-07 Includes\Malware-003.sbi (*)
2014-11-14 Includes\Malware-004.sbi (*)
2014-11-14 Includes\Malware-005.sbi (*)
2014-02-26 Includes\Malware-006.sbi (*)
2014-01-09 Includes\Malware-007.sbi (*)
2016-12-07 Includes\Malware-C.sbi (*)
2014-01-13 Includes\Malware.sbi (*)
2013-12-23 Includes\MalwareC.sbi (*)
2014-11-14 Includes\PUPS-000.sbi (*)
2014-01-15 Includes\PUPS-001.sbi (*)
2014-01-15 Includes\PUPS-002.sbi (*)
2017-01-25 Includes\PUPS-C.sbi (*)
2012-11-14 Includes\PUPS.sbi (*)
2014-01-07 Includes\PUPSC.sbi (*)
2014-01-08 Includes\Security-000.sbi (*)
2015-12-02 Includes\Security-C.sbi (*)
2014-01-21 Includes\Security.sbi (*)
2014-01-21 Includes\SecurityC.sbi (*)
2015-11-11 Includes\Spyware-000.sbi (*)
2015-05-06 Includes\Spyware-001.sbi (*)
2016-08-10 Includes\Spyware-C.sbi (*)
2014-01-21 Includes\Spyware.sbi (*)
2014-01-21 Includes\SpywareC.sbi (*)
2011-06-07 Includes\Tracks.sbi (*)
2012-11-19 Includes\Tracks.uti (*)
2014-01-15 Includes\Trojans-000.sbi (*)
2014-01-15 Includes\Trojans-001.sbi (*)
2014-11-14 Includes\Trojans-002.sbi (*)
2016-01-20 Includes\Trojans-003.sbi (*)
2014-01-15 Includes\Trojans-004.sbi (*)
2014-03-19 Includes\Trojans-005.sbi (*)
2015-03-31 Includes\Trojans-006.sbi (*)
2014-01-15 Includes\Trojans-007.sbi (*)
2014-07-09 Includes\Trojans-008.sbi (*)
2014-07-09 Includes\Trojans-009.sbi (*)
2017-01-25 Includes\Trojans-C.sbi (*)
2014-01-15 Includes\Trojans-OG-000.sbi (*)
2014-01-15 Includes\Trojans-TD-000.sbi (*)
2014-01-15 Includes\Trojans-VM-000.sbi (*)
2014-01-15 Includes\Trojans-VM-001.sbi (*)
2014-01-15 Includes\Trojans-VM-002.sbi (*)
2014-01-15 Includes\Trojans-VM-003.sbi (*)
2014-01-15 Includes\Trojans-VM-004.sbi (*)
2014-01-15 Includes\Trojans-VM-005.sbi (*)
2014-01-15 Includes\Trojans-VM-006.sbi (*)
2014-01-15 Includes\Trojans-VM-007.sbi (*)
2014-01-15 Includes\Trojans-VM-008.sbi (*)
2014-01-15 Includes\Trojans-VM-009.sbi (*)
2014-01-15 Includes\Trojans-VM-010.sbi (*)
2014-01-15 Includes\Trojans-VM-011.sbi (*)
2014-01-15 Includes\Trojans-VM-012.sbi (*)
2014-01-15 Includes\Trojans-VM-013.sbi (*)
2014-01-15 Includes\Trojans-VM-014.sbi (*)
2014-01-15 Includes\Trojans-VM-015.sbi (*)
2014-01-15 Includes\Trojans-VM-016.sbi (*)
2014-01-15 Includes\Trojans-VM-017.sbi (*)
2014-01-15 Includes\Trojans-VM-018.sbi (*)
2014-01-15 Includes\Trojans-VM-019.sbi (*)
2014-01-15 Includes\Trojans-VM-020.sbi (*)
2014-01-15 Includes\Trojans-VM-021.sbi (*)
2014-01-15 Includes\Trojans-VM-022.sbi (*)
2014-01-15 Includes\Trojans-VM-023.sbi (*)
2014-01-15 Includes\Trojans-VM-024.sbi (*)
2014-01-15 Includes\Trojans-ZB-000.sbi (*)
2016-02-03 Includes\Trojans-ZL-000.sbi (*)
2014-01-09 Includes\Trojans.sbi (*)
2014-01-16 Includes\TrojansC-01.sbi (*)
2014-01-16 Includes\TrojansC-02.sbi (*)
2014-01-16 Includes\TrojansC-03.sbi (*)
2014-01-16 Includes\TrojansC-04.sbi (*)
2014-01-16 Includes\TrojansC-05.sbi (*)
2014-01-09 Includes\TrojansC.sbi (*)

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Here is my Malwarebytes log. Its looks like it found nothing. The Spybot I think may have got rid of it. Does this mean that it's completely gone or could some of it still be hid on the pc? Thank you Juliet for the help. It's very much appreciated
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 1/31/2017
Scan Time: 2:05 PM
Logfile:
Administrator: Yes
Version: 2.2.1.1043
Malware Database: v2017.01.31.07
Rootkit Database: v2016.11.20.01
License: Trial
Malware Protection: Enabled
Malicious Website Protection: Enabled
Self-protection: Disabled
OS: Windows 10
CPU: x64
File System: NTFS
User: Brenda
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 290434
Time Elapsed: 2 min, 51 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)

(end)

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Pretty much what the SpyBot scan shows is history usage and alot of FlashPlayer.

 

Delete Flash Cookies via Delete Browsing History in Internet Explorer

http://www.thewindowsclub.com/now-delete-even-flash-cookies-via-delete-browsing-history-in-internet-explorer

 

If that message should come back, open task manager, locate your browser, right click on that and end task.

In theory that should end.

If it doesn't let me know and we'll move to the

Have I been Hijacked forum.

https://forums.pcpitstop.com/index.php?/forum/25-have-i-been-hijacked/

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ERROR# 36588a61648ef29 is a kind of adware program, which always shows you some fake alerts about non-existence threats in your computer.

 

 

 

EDIT:

I know you are new to the forum , but please do not hijack posts in this forum where users are being supported by our Trusted Malware Techs. Your advice may unwittingly cause further problems due to the scans being performed by the user based on advice given by our TMTs.

 

 

Nigel.

Edited by nigsy

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