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leftydrummrr

Mouse freezes on screen,computer crashes...

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Last time this happened several times was last March. Not much trouble until recently.

We have an optical mouse,so I turn it off to save the battery.

More and more,I come back after 2-3 hours and the mouse is frozen and computer has crashed.

Computer will also crash in the middle of browsing,no apparent reason,no warning. Seems a little slow.

We have Windows 10, Avast Premium Antivirus, Safe Zone browser,Malwarebytes Premium Protection.

Thoughts?

Thanks

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Just has suggested, you need to perform a system restore back to when the mouse was working okay. Then, to prevent the issue from re-occurring, perform the following tasks.

 

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The problem is mostly associated with USB SUSPEND MODE kicking in..
The following worked for me:
Go to -Control Panel- select -Power Options
 
You must be using on of the following power 'Balance' or 'Power Saver',
select the "Change plan settings"
 
Then,
Select Change advanced power settings, and expand USB settings by clicking on the <+> sign
Next
Expand further the USB selective suspend setting 
 
Set both On battery and Plugged in to 'Disabled' and click 'Apply
Edited by Tx Redneck
Removed hyperlink that only went to some random tech blog site.

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