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chengrob

How bad is your internet

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I hate to break it to ya Rob, but comcrap won't be any better. The problem with cable is, everyone in your neighborhood is sharing a trunk/node and speeds degrade with more ppl on concurrently.

Technically this is true for cable services; however, if U-Verse is available, or Verizon FIOS, then this is not necessarily correct. I'm on U-Verse; have been for many years. Our speeds are stable. I can speed test at 9AM, 12PM, 4PM, and 8PM and get the same speeds each time. We are on 45 Mb DL speeds, and usually test higher, at around 47 Mb.

 

U-Verse is Fiber in the street to the VRAD, phone line from VRAD to home NID, CAT-5 from NID to Remote Gateway. We have never had an internet outage, nor any slow downs. U-Verse is "Dedicated" Internet Speed(s). I HIGHLY recommend U-Verse, if it is available. :)

Edited by TimeLord04

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Technically this is true for cable services; however, if U-Verse is available, or Verizon FIOS, then this is not necessarily correct. I'm on U-Verse; have been for many years. Our speeds are stable. I can speed test at 9AM, 12PM, 4PM, and 8PM and get the same speeds each time. We are on 45 Mb DL speeds, and usually test higher, at around 47 Mb.

 

U-Verse is Fiber in the street to the VRAD, phone line from VRAD to home NID, CAT-5 from NID to Remote Gateway. We have never had an internet outage, nor any slow downs. U-Verse is "Dedicated" Internet Speed(s). I HIGHLY recommend U-Verse, if it is available. :)

Yeah, but I was speaking directly to cable, not ftth, fttc, or fttn. I've had FiOS since it was available here in N Tx, and it's been always up and always above advertised speeds. Does this mean it's a value? Hell no! It's expensive as hell, but the record for up time is worth the price Imho.

 

Fwiw, I pay for 75 u/d and consistently get 85 u/d. It's enabled me to have my main pc as a Plex box for myself, family and close friends and see no degradation of normal usage. Then there's the Android build box I "host" for select devs that are remoting in and syncing repos at any given time...

 

Heh, I almost forgot my phone, my wife's phone, her tablet and laptop and the kids phone, the Xbone and Xbox 360 all n this one connection.

Edited by Tx Redneck

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TX, How much are you paying? I am paying $50 / month and we are unable to stream video. If you look at Time Warner's pricing, they don't have any tier where you can stream video because to stream video you have to a certain minimum speed and Time Warner cannot deliver that minimum. I honestly don't care about the maximum.

 

Today was a pretty bad. It stopped working for a couple of hours and then came back at about 2 mB/s. What does jitter mean? This is the first time that the jitter was so bad that it skipped the test.

jitter.png

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I am buying the Turbo version. Notice that it says "up to" for the internet speed. So if I read that right, they only need to give me that speed every once in a while.

attachicon.gifpackages.png

for the speeds your getting you might as well be paying for the basic package.

personally i'd suspect there's a fault on your line with such dismal speeds and get them out to check it unless the speeds dramatically increase at certain times of day.

 

:b33r:

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bet you can stream video (not hd video tho.) jacee even tho. it's so slow as long as it's a constant speed (like indy's test) and not fluctuating up and down like robs does. :mrgreen:

 

:b33r:

Edited by terry1966

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I have 4G on my phone but rarely use it. There is a tethering option on my phone but apparently they disabled it recently because they now want more money. The 4G near my house is only so so.

 

Aside from the horrible download speeds, I also realized there is another problem. In Chrome, there is about a 10 sec delay between visiting web pages. It says resolving host. So I did some research, and then I did a tracert and it takes 50 ms to get to yahoo and there is a timeout involved. Does any one else have the same issue? I am assuming this has to be a Time Wanrer issue.

 

C:\Users\Rob>tracert yahoo.com
Tracing route to yahoo.com [98.139.183.24]
over a maximum of 30 hops:
1 1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 26 ms 25 ms 24 ms unalloc-024-031-202-045.sc.rr.com [24.31.202.45]
4 14 ms 15 ms 16 ms cpe-024-031-207-022.sc.res.rr.com [24.31.207.22]
5 17 ms 20 ms 19 ms be33.chrcnctr01r.southeast.rr.com [24.93.64.182]
6 58 ms 25 ms 21 ms bu-ether44.atlngamq46w-bcr00.tbone.rr.com [107.1
4.19.46]
7 28 ms 20 ms 25 ms 0.ae5.pr0.atl20.tbone.rr.com [107.14.19.99]
8 24 ms 21 ms 22 ms 216.156.108.97.ptr.us.xo.net [216.156.108.97]
9 39 ms 43 ms 39 ms vb2002.rar3.washington-dc.us.xo.net [207.88.13.1
62]
10 41 ms 38 ms 37 ms ae0d0.cir1.ashburn-va.us.xo.net [207.88.13.61]
11 39 ms 38 ms 37 ms 209.220.18.22.ptr.us.xo.net [209.220.18.22]
12 46 ms 79 ms 46 ms ae-5.pat1.bfz.yahoo.com [216.115.96.65]
13 53 ms 53 ms 50 ms ae-4.msr2.bf1.yahoo.com [216.115.100.73]
14 48 ms 46 ms 45 ms UNKNOWN-98-139-232-X.yahoo.com [98.139.232.97]
15 48 ms 50 ms 49 ms UNKNOWN-72-30-22-X.yahoo.com [72.30.22.47]
16 63 ms 47 ms 49 ms po-16.bas2-7-prd.bf1.yahoo.com [98.139.130.3]
17 55 ms 50 ms 50 ms ir2.fp.vip.bf1.yahoo.com [98.139.183.24]
Trace complete.

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that step 2 that timed out looks suspicious to me, not being anywhere near a networking expert or really understanding how things work, i'd guess all your problems are caused by that initial connection to your isp, so again i'd think i'd get them out to check your line.

 

being in uk my traceroute is going to be completely different to yours but here's 2 i did, first is to yahoo.com 2nd is to the same ip as your last hop.

mainpc:/home/suse13-1 # traceroute www.yahoo.com
traceroute to www.yahoo.com (46.228.47.114), 30 hops max, 60 byte packets
 1  192.168.0.1 (192.168.0.1)  0.480 ms  0.576 ms  0.675 ms
 2  host-92-21-160-1.as13285.net (92.21.160.1)  14.034 ms  14.186 ms  14.276 ms
 3  host-78-151-230-139.as13285.net (78.151.230.139)  21.208 ms  21.306 ms  23.611 ms
 4  host-78-151-230-134.as13285.net (78.151.230.134)  25.147 ms host-78-151-230-142.as13285.net (78.151.230.142)  32.384 ms host-78-151-230-136.as13285.net (78.151.230.136)  33.384 ms
 5  host-78-144-0-157.as13285.net (78.144.0.157)  32.805 ms host-78-144-8-241.as13285.net (78.144.8.241)  33.293 ms 78.144.9.255 (78.144.9.255)  36.402 ms
 6  host-78-144-10-144.as13285.net (78.144.10.144)  42.602 ms ge-1-1-0.pat1.the.yahoo.com (195.66.224.129)  17.333 ms host-78-144-10-140.as13285.net (78.144.10.140)  17.109 ms
 7  ge-1-1-0.pat1.the.yahoo.com (195.66.224.129)  44.562 ms ae6.pat2.iry.yahoo.com (66.196.68.153)  28.497 ms ge-1-1-0.pat1.the.yahoo.com (195.66.224.129)  45.262 ms
 8  ae6.pat2.iry.yahoo.com (66.196.68.153)  31.430 ms ae-3.msr1.ir2.yahoo.com (66.196.67.243)  30.753 ms  31.617 ms
 9  et-17-9.bas2-2-prd.ir2.yahoo.com (217.146.185.166)  36.929 ms et-18-10.bas2-2-prd.ir2.yahoo.com (77.238.186.47)  34.174 ms et-17-18.bas1-2-prd.ir2.yahoo.com (77.238.186.41)  37.070 ms
10  et-18-10.bas2-2-prd.ir2.yahoo.com (77.238.186.47)  37.201 ms et-17-18.bas2-2-prd.ir2.yahoo.com (77.238.186.49)  37.332 ms *

mainpc:/home/suse13-1 # traceroute 98.139.183.24
traceroute to 98.139.183.24 (98.139.183.24), 30 hops max, 60 byte packets
 1  192.168.0.1 (192.168.0.1)  0.348 ms  0.396 ms  0.457 ms
 2  host-92-21-160-1.as13285.net (92.21.160.1)  11.775 ms  12.896 ms  12.948 ms
 3  host-78-151-230-139.as13285.net (78.151.230.139)  15.560 ms  16.786 ms  18.020 ms
 4  host-78-151-230-136.as13285.net (78.151.230.136)  18.476 ms  19.210 ms host-78-151-230-134.as13285.net (78.151.230.134)  20.182 ms
 5  host-78-144-0-159.as13285.net (78.144.0.159)  27.344 ms host-78-144-11-45.as13285.net (78.144.11.45)  25.370 ms host-78-144-11-49.as13285.net (78.144.11.49)  26.121 ms
 6  ge-1-1-0.pat1.the.yahoo.com (195.66.224.129)  28.075 ms  25.205 ms  26.068 ms
 7  ae8.pat1.nyc.yahoo.com (66.196.65.61)  114.978 ms ge-1-1-0.pat1.the.yahoo.com (195.66.224.129)  18.766 ms  17.730 ms
 8  ae-2.pat1.bfz.yahoo.com (216.115.100.26)  117.214 ms ae8.pat1.nyc.yahoo.com (66.196.65.61)  104.391 ms  104.275 ms
 9  ae-2.pat1.bfz.yahoo.com (216.115.100.26)  114.220 ms  114.481 ms ae-3.msr1.bf1.yahoo.com (216.115.100.29)  111.266 ms
10  ae-4.msr1.bf1.yahoo.com (216.115.100.25)  114.915 ms ae-3.msr2.bf1.yahoo.com (216.115.100.31)  114.218 ms UNKNOWN-98-139-129-X.yahoo.com (98.139.129.175)  111.025 ms
11  UNKNOWN-72-30-22-X.yahoo.com (72.30.22.45)  116.513 ms xe-1-2-1.clr1-a-gdc.bf1.yahoo.com (98.139.130.7)  108.747 ms xe-2-2-1.clr1-a-gdc.bf1.yahoo.com (98.139.232.81)  117.927 ms
12  UNKNOWN-72-30-22-X.yahoo.com (72.30.22.15)  116.187 ms po-15.bas2-7-prd.bf1.yahoo.com (98.139.129.243)  116.915 ms UNKNOWN-72-30-22-X.yahoo.com (72.30.22.5)  115.207 ms
13  * * po-12.bas1-7-prd.bf1.yahoo.com (98.139.129.193)  114.824 ms

:b33r:

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TX, How much are you paying? I am paying $50 / month and we are unable to stream video. If you look at Time Warner's pricing, they don't have any tier where you can stream video because to stream video you have to a certain minimum speed and Time Warner cannot deliver that minimum. I honestly don't care about the maximum.

 

Today was a pretty bad. It stopped working for a couple of hours and then came back at about 2 mB/s. What does jitter mean? This is the first time that the jitter was so bad that it skipped the test.

Rob,

 

We are paying $61/month for 45 Mb DL and 6 Mb UL with U-Verse. However; we have TV bundled in. Our total monthly bill is $148 for both TV, (U-300), and Internet. I highly recommend U-Verse. We are in Danville, CA; Texas has even higher speeds available with U-Verse. I believe Texas is just now rolling out Gigabit Internet on U-Verse; but, they've had 300 Mb DL there for a LONG time now. 75 Mb may be coming to my area, soon.

 

 

TL

Edited by TimeLord04

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The story drags on. They told me that the problem was the modem, so I got a new modem. Then I ran a speed test, and it came back at 10 mbps. Which is half of what I am supposed to get. I don't really care about the 10 mbps, it is really when things go bad, it goes down to 5% of my speed. So I was worried that my scores that I have been posting, would be 1/2 of already horrible numbers. So they came over and looked at it, and told me that the reason that it goes from 20 mbps down to .2 mbps is related to my home network. Is that possible? It seems that such huge variations would be external, but I thought I would ask you guys. They also tried to upsell me to a more expensive package but I told them that it is not the maximum download speed that is my problem, it is the minimum.

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Please look at this tracert from here in South Carolina to yahoo.com one of the biggest sites in the world. This just does not look right to me and certainly cannot be caused my home set up.

 

C:\Users\Rob>tracert yahoo.com
Tracing route to yahoo.com [206.190.36.45]
over a maximum of 30 hops:
1 2 ms 1 ms 1 ms 192.168.1.1
2 * * * Request timed out.
3 29 ms 23 ms 30 ms unalloc-024-031-202-045.sc.rr.com [24.31.202.45]
4 19 ms 14 ms 15 ms cpe-024-031-207-022.sc.res.rr.com [24.31.207.22]
5 21 ms 19 ms 20 ms be33.chrcnctr01r.southeast.rr.com [24.93.64.182]
6 25 ms 27 ms 23 ms bu-ether24.atlngamq46w-bcr00.tbone.rr.com [107.1
4.19.18]
7 23 ms 25 ms 22 ms 0.ae5.pr0.atl20.tbone.rr.com [107.14.19.99]
8 21 ms 24 ms 22 ms 216.156.108.45.ptr.us.xo.net [216.156.108.45]
9 94 ms 95 ms 95 ms vb2000d1.rar3.atlanta-ga.us.xo.net [207.88.13.15
4]
10 95 ms 94 ms 94 ms 207.88.12.88.ptr.us.xo.net [207.88.12.88]
11 93 ms 107 ms 94 ms 207.88.12.179.ptr.us.xo.net [207.88.12.179]
12 96 ms 97 ms 205 ms te-4-1-0.rar3.la-ca.us.xo.net [207.88.12.153]
13 213 ms 120 ms 98 ms 207.88.12.96.ptr.us.xo.net [207.88.12.96]
14 97 ms 95 ms 96 ms te-3-2-0.rar3.denver-co.us.xo.net [207.88.12.42]
15 98 ms 99 ms 98 ms te-3-0-0.rar3.seattle-wa.us.xo.net [207.88.12.81
]
16 95 ms 94 ms 95 ms ae0d0.cir1.seattle7-wa.us.xo.net [207.88.13.141]
17 96 ms 95 ms 95 ms 216.156.100.54.ptr.us.xo.net [216.156.100.54]
18 100 ms 101 ms 97 ms ae-5.pat1.gqb.yahoo.com [216.115.101.111]
19 97 ms 97 ms 99 ms ae-0.msr1.gq1.yahoo.com [66.196.67.1]
20 101 ms 99 ms 101 ms xe-11-0-1.clr1-a-gdc.gq1.yahoo.com [68.180.253.1
31]
21 102 ms 103 ms 108 ms et-17-1.fab1-1-gdc.gq1.yahoo.com [98.137.31.164]
22 98 ms 99 ms 99 ms po-9.bas2-7-prd.gq1.yahoo.com [206.190.32.29]
23 100 ms 101 ms 104 ms ir1.fp.vip.gq1.yahoo.com [206.190.36.45]
Trace complete.

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and told me that the reason that it goes from 20 mbps down to .2 mbps is related to my home network. Is that possible?

yes it is, but you'd have to be doing something to saturate your bandwidth like uploading a video file or something to take such a hit on your speeds so i'd think you'd know if it was anything your doing that was causing such dismal speeds.

 

don't you have a network expert working for you who can explain or further diagnose where your problem may be?

 

still don't like that 2nd step request timed out in your trace, that definitely points to a problem somewhere to me, after all it should be the first step to your isp provider which is out side your lan.

 

think the first step would be to log everything in your router and then study them to see if anything jumps out at you.

 

really can't offer any better explanations or advice because i don't know a lot about networking, but if your upload is saturated then it is unable to handshake for the downloads so you get packet collisions and slowdowns far as i understand how things sort of work.

 

:b33r:

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I have hit a new low. The speed test could not complete because it was too slow. I also could not run the test at PC Pitstop because the internet was so slow that the Pitstop page would not run. Be clear when this happens, everything stops. VOIP is off course useless, and watching a video shouldn't even be considered. I am on the hold with Time Warner but I have zero confidence that they will fix it.

new low.png

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yes everything stops and the only time i've ever run into such a problem was when i saturated my upload connection running my ftp server, needing me to limit the amount of bandwidth it could use.

 

you sure nothing/ nobody in your home is uploading anything maybe a cloud backup program or something, might be worth going into the router settings and blocking each device connected to the network one by one and see if you can narrow the problem down to a single device or something.

 

:b33r:

Edited by terry1966

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