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riggy77

No video or POST on my shuttle...

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Hi all

I bought a SZ77R5 Small Form Factor Shuttle PC less than 2 years ago and about 3 weeks ago it stopped booting up (or showing any video at all) and I can’t hear a POST either. I have taken both of my Solid State Drive’s out and plugged them into my other desktop and they are still working fine and the data is safe but going back to the shuttle, I still got nothing on screen. Since then I have taken my ram out of slot 1 altogether and put the ram from slot 2 into slot 1 (8GB Corsair Vengeance.) Still I get nothing – no video or POST – just a blank screen. I have tried the video output to two different monitors through different ports (DVI and HDMI) but nothing works. Has the motherboard had it? Do you have a suggestion for getting a more reliable Small Form Factor PC? I need it to be fairly compact so that I can transport it on a handful of occasions throughout the year (possibly around 6 or 7 times but definitely less than 10.)

Any help with this would be much appreciated.

Rich

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Are you running the onboard video or a PCI-E vid card? Have you tried a vid card in it? Tried a different CPU? If running onboard video, it comes from CPU so that could be the solution...

 

 

 

 

 

:geezer:

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Hi

 

I have been using onboard video - as I don't have a PCI Express card I was trying to explore other options but on second thoughts I may be able to get hold of a video card from a friend, not until after this weekend though. I'll see what I can find out and report back.

 

Thanks, Rich

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Reading through some of the reviews at Newegg, it is recommended that the newest available BIOS be flashed to resolve what seems to be similar circumstances.

http://www.newegg.com/Product/Product.aspx?Item=N82E16856101129

 

Since you purchased the Shuttle 2 years ago, we'll assume that you have Windows 7 installed (you didn't specify), do you have a Windows 7 disk?

If so, try to boot from it and use the "Repair Start Up" option to see if it will revive your video.

 

If you don't have a Windows 7 disk, using a working computer, you can download and burn your appropriate version from an ISO file here: http://www.w7forums.com/threads/official-windows-7-sp1-iso-image-downloads.12325/

 

:) Y

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Hi all

I managed to borrow a PCIe x16 video card and the good news is that the shuttle still works. Unfortunately, something is not right because I tried flashing the BIOS and running windows update (Windows 7, by the way) and then I took the card out and reverted back to onboard video but all I got was a blank screen (so I’ve put the card back in again.) Curiously I’ve only got two memory chips working at 16Gb where I should have 4 working at 32Gb (Corsair Vengence DDR.) Does this mean that areas of the CPU (quad core i5 3770) are not processing the hardware properly?? Any ideas?

Thanks, I appreciate your time on this, Rich

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Try re-seating the RAM or just swapping slots with the sticks and see if that helps. It could mean that the motherboard is going bad, or just two bad sticks of RAM.

 

 

 

 

:geezer:

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Have you ran any benchmarks or stability tests with the system using only 16GB of RAM??

 

Try comparing some MaxxMem and Cinebench scores to others around the internet for your CPU, and see if everything is performing as it should.

Also run memtest or something similar......

 

Try swapping different sticks out in different combinations and verify all sticks are working properly. Also try in different DIMMs to verify the DIMMs are not bad.

 

If all RAM sticks work, but the system is only detecting two, and prior to the video failure it detected all four, then it HAS to be CPU or MOBO.....

If the benchmarks suggest the CPU and memory are performing as they should, then I would think it was the motherboard....

If either the benchmarks show the CPU is performing poorly, or you can get 16GB to work in ANY of the DIMMs, but not all at once, then I would say it's the CPU

 

If it's the mobo, it is a pretty common failure. If it's the CPU, I would say it's a heat related failure that has crippled the IMC and integrated GPU, but has still left basic functionality. I theorize it's heat related, because it's a shuttle PC.

 

Please keep us updated.

Edited by Agent Smith

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Hi

 

Sorry for the delay in updating this thread. I ran a Memtest which produced no errors. While I’ve been trying to swap the memory around, I was checking the system spec with Belarc advisor and I just had an idea that I would determine the slots which the computer says are full (Channel A DIMM0 and Channel B DIMM0.) Then I transferred the same sticks into the so-called ‘Empty’ slots. When I booted up the ‘Full’ slots were empty (which they were) and the ‘Empty’ slots were full. I had hoped that this would provoke the memory to register correctly however when I put all the memory back in the system still says there is only 16Gb. I gather this is going to confirm your suspicions that it is the MOBO or the CPU that is at fault?

 

I theorize it's heat related, because it's a shuttle PC.

 

Is this because it is an inherant fault - I notice some people are saying that they wouldn't touch another shuttle having already been burnt once?

 

If I need to replace the MOBO then is it really worth trying to fix up the shuttle - should I cut my losses and find a better way. I ideally need something that I can transport fairly easily - but I don't really want a notebook because there is very little scope for upgrades or repairs...

 

Any ideas how to progress?

 

Thanks, Rich

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Hi

 

Sorry for the delay in updating this thread. I ran a Memtest which produced no errors. While I’ve been trying to swap the memory around, I was checking the system spec with Belarc advisor and I just had an idea that I would determine the slots which the computer says are full (Channel A DIMM0 and Channel B DIMM0.) Then I transferred the same sticks into the so-called ‘Empty’ slots. When I booted up the ‘Full’ slots were empty (which they were) and the ‘Empty’ slots were full. I had hoped that this would provoke the memory to register correctly however when I put all the memory back in the system still says there is only 16Gb. I gather this is going to confirm your suspicions that it is the MOBO or the CPU that is at fault?

 

 

Is this because it is an inherant fault - I notice some people are saying that they wouldn't touch another shuttle having already been burnt once?

 

If I need to replace the MOBO then is it really worth trying to fix up the shuttle - should I cut my losses and find a better way. I ideally need something that I can transport fairly easily - but I don't really want a notebook because there is very little scope for upgrades or repairs...

 

Any ideas how to progress?

 

Thanks, Rich

 

Information I find says it has a 3 yr. warranty, I'd send it back. ;)

 

 

 

 

:geezer:

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Hi

 

Sorry for the delay in updating this thread. I ran a Memtest which produced no errors. While I’ve been trying to swap the memory around, I was checking the system spec with Belarc advisor and I just had an idea that I would determine the slots which the computer says are full (Channel A DIMM0 and Channel B DIMM0.) Then I transferred the same sticks into the so-called ‘Empty’ slots. When I booted up the ‘Full’ slots were empty (which they were) and the ‘Empty’ slots were full. I had hoped that this would provoke the memory to register correctly however when I put all the memory back in the system still says there is only 16Gb. I gather this is going to confirm your suspicions that it is the MOBO or the CPU that is at fault?

 

 

Is this because it is an inherant fault - I notice some people are saying that they wouldn't touch another shuttle having already been burnt once?

 

If I need to replace the MOBO then is it really worth trying to fix up the shuttle - should I cut my losses and find a better way. I ideally need something that I can transport fairly easily - but I don't really want a notebook because there is very little scope for upgrades or repairs...

 

Any ideas how to progress?

 

Thanks, RichI

I can tell you that this is a SUPER deal for it's OC potential...

http://www.microcenter.com/site/brands/g3258bundle.aspx

 

And this is pretty modest, simple, and small....

http://www.newegg.ca/Product/Product.aspx?Item=N82E16811147166&cm_re=atx_mini_tower-_-11-147-166-_-Product

 

That's $150 for 4.4GHz or more of haswell processing power, on a reliable board, with a highly rated, well built, smaller form factor case!!!

 

I KNOW there is no shuttle solution I could ever see myself using personally, but I do understand the need for mobility.....

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Hi

 

Thanks for your input on resolving this problem but I fear I have been a little premature with my diagnosis. I followed up on the suggestion from caintry_boy and found the receipt for the shuttle and have now sent it back for repair. I've never held out much hope as far as warranty's go - here in Rip-Off Britain we are told they aren't worth the paper they are written on. But I got in touch anyway and a repair was the first thing they suggested so hopefully that'll prove me wrong... I'll let you know what they say...

 

Thanks for your help, Rich

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Hi

 

Thanks for your input on resolving this problem but I fear I have been a little premature with my diagnosis. I followed up on the suggestion from caintry_boy and found the receipt for the shuttle and have now sent it back for repair. I've never held out much hope as far as warranty's go - here in Rip-Off Britain we are told they aren't worth the paper they are written on. But I got in touch anyway and a repair was the first thing they suggested so hopefully that'll prove me wrong... I'll let you know what they say...

 

Thanks for your help, Rich

 

Glad to hear that they're working with you on it, don't find many companies nowadays that will, most want to cry "Foul" and say it's all your fault. :unsure:

 

 

 

 

:geezer:

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I've dealt with warranty crap before.....

 

Best companies I have found are AMD, EVGA and XFX.... of course Newegg is decent with RMA....

I've never dealt with Gigabyte or Intel, but Asus, and MSI have both given me grief on GPU's and motherboards.....

 

It's always "did you overclock, over volt, etc...?"

 

Stop advertising how nice your caps and VRM's are, and then telling people they have voided their warranty.

If these companies are going to sell overclocked products, advertising how great their cooling, power phases are, etc.... then they are obviously targeting overclockers!

I know your case with the shuttle not working is a different story, but none the less, companies in general need to honor warranties.....

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Hi

Good News!! I have received the Shuttle back from the retailer and they replaced the Motherboard with an identical new one, checked that the Onboard components were working as expected and left me with a screenshot of the system window showing a full 32GB RAM.

So I am really pleased to be proved wrong here - excellent customer service with no problems at all:

http://www.icubes.co.uk/

Thanks for all of your help.

Rich wink.gif

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