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AlaMo32

PCMatic Registry error on startup

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I have been using PCMatic for years and suddenly it is misbehaving badly on 1 of my 3 computers.

 

On startup I get the error message "Registry: Unable to open StdRegProv," then "in SetAffiliateInfo".

 

The OS is Windows Vista and I am logged in with an administrator account. I have tried uninstalling and re-installing PCMatic several times but the error continues.

 

Any suggestions, do I need to do a clean install and if so how?

 

Alan,

(puzzled and getting annoyed :angry: )

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Please run the Active X control removal tool from the link below:

http://files.pcpitstop.com/support/Remove-All.cmd

 

As you are using Vista, first save the file above to your desktop, then right-click on the saved file and select, "Run as administrator".

 

After running the Remove-All tool, open PC Matic and it should then download a new Active x control.

 

Let us know if this does not resolve the issue.

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Downloaded and ran Remove-All.cmd as advised.

 

PCMatic then installed new controls but went on to give same message

"Registry: Unable to open StdRegPro"

this was followed by

"File: PCMaticUI-main.js?7459

Line 2051

Error: Unable to get value of the property 'SetString': object is null or undefined"

 

Alan

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If the repair tool does not fix the problem, another common problem is WMI corruption. To check for this:

 

* Right-click the My Computer icon and select Manage.
* Open the "Services and Applications" tree.
* Right-click the "WMI Control" item and select Properties.

 

In the dialog that appears, you should see this message:

 

"Successfully connected to:"

 

If you see error messages, try the steps recommended on this page to rebuild the WMI Repository:

http://windowsxp.mvps.org/repairwmi.htm

 

You can also try the automated WMI repair tool from this link:

http://www.tweaking.com/content/page/repair_wmi.html

 

If the above repairs do not work, the remaining option is a repair install of Windows:

 

Vista repair install:
http://www.vistax64.com/tutorials/88236-repair-install-vista.html

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WMI repair failed which led to SFC/SCANNOW which reported errors which it fixed. However repeating SFC.... reported errors again!!

 

Looks like I will need a repair install of Vista - if I can remember where I put the installation disks!

 

Alan

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You could try doing a Windows System Restore back to a point before the error messages started. You can go to Start>Programs>Accessories>System Tools>System Restore and see what restore points you have.

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Thanks for this suggestion, but there is clearly a significant system problem. All of my restore points have disappeared and I cannot even create a new one. I get an error message about the shadow copy provider if I try.

 

Alan

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You can also try system restore from Safe Mode. That will often work when a restore cannot be done from Windows. Otherwise, the repair install is the best option.

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I keep getting stopped at every stage with this, System Restore from Safe Mode is prevented for some reason.

 

As PCMatic is the only application which is failing so I'm not going to do anything more meantime unless you have some other ideas.

 

Alan

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If I can think of anything else besides a repair install I'll post back to this topic.

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:(Finally bit the bullet and did a complete re-install of my windows vista operating system.

 

Now able to run PCMatic again! :)

 

Clearly there were serious problems which had developed in the OS.

 

Thanks,

Alan

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