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jackieraec

sign on to banks not working

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so...important questions: what happens when you try to go to the sites? what web browser are you using?

 

also, this sentence is terrible and makes no sense: " Cannot log on via internet, all of a sudden, access via iphone." does that mean you can access them via iphone or can't?

 

 

edit: accidentally'd a word

Edited by badbinary

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:wp:

 

Have you cleared your cache in your browsers (temporary internet files, cookies, History), or at least in the one that you use to access these sites?

According to your Pit Test results, you've got IE9 and Google Chrome installed.

Do you get the same results from either browser?

 

:) Y

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Using browser INTERNET EXPLORER.

No problem accessing these sites until Tuesday this week.

Have worked on-line banking for years with both banks. Always using INTERNET EXPLORER.

I get log-on screen from Bank Of America. When I enter user id I get response "Your Online ID and/or location is missing. Please try again."

Today I attempted sign-on using iphone, no problem logging on with iphone.

Have not tried Google Chrome as browser.

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"faxes" :mrgreen:

 

the bank of america site is working fine for me, so it's not the site. back to my bank of america question: do you get your sitekey picture?

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Mystery how this screen shot continues to appear?

Believe the bank shows the sitekey picture to verify user. I do not get sitekey.

I am beginning to suspect hardware problem with keyboard.

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Special case exception found for received certificate.
The certificate received has been flagged as erroneous. Please see http://support.google.com/chrome/?p=e_malware_Sirefef&hl=en-US for more details.

The certificate received indicates that this computer is infected with Sirefef.gen!C.

Sirefef.gen!C is a computer virus that intercepts secure web connections and can steal passwords and other sensitive data.

Chrome recognises this virus, but it affects all software on the computer. Other browsers and software may continue to work but they are also affected and rendered insecure.

Microsoft Security Essentials can reportedly remove this virus. When the virus is removed, the warnings in Chrome will stop.

Microsoft Security Essentials is freely available from Microsoft at http://windows.microsoft.com/en-US/windows/security-essentials-download

You should not proceed, especially if you have never seen this warning before for this site.

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Special case exception found for received certificate.
The certificate received has been flagged as erroneous. Please see http://support.google.com/chrome/?p=e_malware_Sirefef&hl=en-US for more details.

The certificate received indicates that this computer is infected with Sirefef.gen!C.

Sirefef.gen!C is a computer virus that intercepts secure web connections and can steal passwords and other sensitive data.

Chrome recognises this virus, but it affects all software on the computer. Other browsers and software may continue to work but they are also affected and rendered insecure.

Microsoft Security Essentials can reportedly remove this virus. When the virus is removed, the warnings in Chrome will stop.

Microsoft Security Essentials is freely available from Microsoft at http://windows.microsoft.com/en-US/windows/security-essentials-download

You should not proceed, especially if you have never seen this warning before for this site.

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well, there you go. that warning tells you what's wrong.

 

boot into safe mode, scan your computer for malware.

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Be sure to sign on to your banks from a non-infected computer (or ipad/iphone, etc) and change your passwords, right away.

 

For the computer in question, absolutely follow bb's advice and boot down into Safe Mode (tap the F8 key at boot up, then use your arrow keys to select Safe Mode from the boot selection menu) then run your scans for malware.

 

Once done, just to be sure and thorough, read this thread and get a DDS log prepared: http://forums.pcpitstop.com/index.php?/topic/36065-before-posting-in-this-forum-read-this/

 

Start a new topic and post your DDS log in the following forum for assistance: http://forums.pcpitstop.com/index.php?/forum/25-have-i-been-hijacked/

 

:) Y

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