I too have Exploit Java/Blacole.ET DDS.txt file included

[Dutchman4727]

Hi Jeff

 

IPCONFIG/RELEASE resulted in "No operation can be performed on Wireless Network Connection while it has it's media disconnected".

 

IPCONFIG/FLUSHDNS resulted in "Successfully flushed the DNS Resolver Cache"

 

IPCONFIG/RENEW resulted in "No operation can be performed on Wireless Network Connection while it has it's media disconnected".

 

Reboot resulted in no apparent change in Connectivity, Sound/Volume or Firewall engagement.

[jeffce]

Let's try the obvious...shut down your computer....unplug your router for 30 seconds...plug the router back in...turn on computer....see if your internet is back.

[Dutchman4727]

Ok, reboot w/router shutdown was not sucessful. It seems the machine can no longer "see" the wireles lan card. I can try to wire connect to the router if you think that might work......???

[jeffce]

Hi,

 

For the time being go ahead and use a wire and run the ESET scan. When you get finished post the log created.

[Dutchman4727]

El Problemo, machine doesn't see the wire connection either...........lights flash at plug-in but no recognition of connection. All connections in Control Panel>Network Connections are gone and I am unable to create any new ones

[jeffce]

Hi,

 

 

The easiest way to reset services is to use this tool.

 

Download Windows Repair (all in one) from this site

 

Install and then run the program.

 

On the Start Repairs tab, select Advanced Mode and click Start

 

 

Select the items Checked in the screen shot below (remove the checks from the rest ) and check Restart System When Finished.

 

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[Dutchman4727]

Hi Jeff,

 

Sorry about the delay. I will install and run Repair AIO as requested. Thanks for sticking w/me!!!

 

Regards

[Dutchman4727]

Hi Jeff,

 

Well I am writing this on the machine in question!!!!! YAY!!! Where do we go now? What Anti-virus program should I have engaged? MSSE? or Malwarebytes?

[jeffce]

Hi,

 

Way to go. Glad that worked.

 

What Anti-virus program should I have engaged? MSSE? or Malwarebytes?

Well, for now you can not worry about either. Go ahead and try to get an online scan with ESET with the instructions that I had provided. Once you get that scan completed go ahead and start up Microsoft Security Essentials. You can run Malwarebytes at the same time as well because they are not the same thing. MSSE is an antivirus that scans certain areas of the computer while Malwarebytes scans other areas of the computer that an antivirus program will not.

 

In your next reply post the log made by ESET.

[Dutchman4727]

Hi Jeff, attached is the ESET results. So far so good!!!! It did detect 7 threats...........

ESETScan.txt

[jeffce]

Hi,

 

Download the file I attached to your Desktop then use the following instructions...

• Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

   

  

• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
• ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
• When finished, it shall produce a log for you. Attach the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

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CFScript.txt

[Dutchman4727]

Hi Jeff

 

Attached is the latest Combofix log..

Combofixlog8.txt

[jeffce]

How is your system running?

[Dutchman4727]

Quite well in fact. Much faster. Do you see anything else that needs addressing?

[jeffce]

Great!!

 

 

Providing there are no more malware related problems...

 

IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!!

 

This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

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The following will implement some cleanup procedures as well as reset System Restore points:

 

Click Start > Run and copy/paste the following text into the Run box as shown and click OK.

Combofix /Uninstall

(Note: There is a space between the ..X and the /U that needs to be there.)

 

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Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted using right-click > delete so they aren't cluttering up your desktop.

 

Here are some tips to reduce the potential for spyware infection in the future:

 

1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

• From within Internet Explorer click on the Tools menu and then click on Options.
• Click once on the Security tab
• Click once on the Internet icon so it becomes highlighted.
• Click once on the Custom Level button.
• Change the Download signed ActiveX controls to Prompt
• Change the Download unsigned ActiveX controls to Disable
• Change the Initialize and script ActiveX controls not marked as safe to Disable
• Change the Installation of desktop items to Prompt
• Change the Launching programs and files in an IFRAME to Prompt
• Change the Navigate sub-frames across different domains to Prompt
• When all these settings have been made, click on the OK button.
• If it prompts you as to whether or not you want to save the settings, press the Yes button.
• Next press the Apply button and then the OK to exit the Internet Properties page.

2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:

• Open Internet Explorer
• Click on Tools > Internet Options
• Press Security tab
• Select Internet zone then place check next to Enable Protected Mode if not already done
• Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
• Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.

3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

 

4. Firewall

Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:

Online Armor Free

Agnitum Outpost Firewall Free

 

5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

 

6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

 

7. Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

 

Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.

[Dutchman4727]

Jeff, I have done all the clean ups and additions you have recommended. Thanks very much for all your help and expertise. I would never have been able to fix this by myself. I truly appreciate it. Cheers and have a good one!!!

 

Greg

Edited April 21, 2012 by Dutchman4727

[jeffce]

Glad that I could be of help!

[jeffce]

Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance.

 

If you are the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

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