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keith1937

Cannot start/Run PC Matic

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I run a PCMATIC test once every week never a problem until today Sat 21st Dec

 

It will not open at all.

 

I get this message

 

"Not all of the activeX controls loaded properly"

 

"Please try again or contact technical service"

 

Help would certainly be appreciated.

 

Keith :adios::adios:

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Please run the Active X control removal tool from the link below:

 

http://www.fileden.com/files/2008/3/27/183.../Remove-All.zip

 

If you are using Vista or Windows 7, first save the file above to your desktop, right-click and extract the file, then right-click on the extracted file and select, "Run as administrator".

 

Once the removal tool completes, run PC Matic again and it should download new Active X controls.

 

Let us know if the issue is not resolved.

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IntelGuy

 

 

If you are using Vista or Windows 7, first save the file above to your desktop, right-click and extract the file, then right-click on the extracted file and select, "Run as administrator".

 

I did as you told me but "Run as administrator". did no appear

 

I tried to run PC Matic cogs going very slow also in a stop & go movement

 

I also received a message ActiveX not fully installed.

 

I have looked every where I might not have installed the Correct ActiveX

 

Another problem I dont know if it is related I cannot do a MS update.

 

I am running MS XP Home

 

Keith :adios::adios:

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Thank you for the additional information.

 

The fact that MS updates are not working either indicates that something is interferrring with the Active X on the computer. What security software is installed? Anything new or updated recently?

 

What is the result of our Active X test?:

 

http://www.pcpitstop.com/testax.asp

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Please run the Active X control removal tool from the link below:

 

http://www.fileden.com/files/2008/3/27/183.../Remove-All.zip

 

If you are using Vista or Windows 7, first save the file above to your desktop, right-click and extract the file, then right-click on the extracted file and select, "Run as administrator".

 

Once the removal tool completes, run PC Matic again and it should download new Active X controls.

 

Let us know if the issue is not resolved.

 

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IntelGuy

 

Sorry to say it is still not working.

 

I tried as an experiment to see if I could run a free full test but that will not work either.

 

Would it help if I completely un installed it then reinstall it again.

 

If so I will require the links please.

 

Keith :adios::adios:

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IntelGuy

 

ActiveX is not supported

 

If, instead of the time, you see a box with a small x in it,:

 

Plus

I get the full page of instructions which I have tried but still no go

 

Keith :adios::adios:

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OK, the indication is that the problem is not with PC Matic, but with the Active X settings on the computer.

 

Are you able to run an OverDrive scan? If not, open Internet Explorer and go to Tools>Internet Options>Security> and move the slider to "Medium" or click the button to reset to defaults.

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