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mikeyp

Internet access problems

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I am having some annoying issues with my internet which I cannot put my finger on.

I'm nore quite sure when it started happening but all the issues I list below seem to have all started at the same time.

 

1. My McAfee security centre virus definitions were out of date, when I flick fix I get the message, unable to fix problems.

 

2. Windows update keeps giving me the message 'windows could not search for new updates' and gives the error code 80072EFD which says it may be due to my firewall but I have disabled the firewall and also uninstalled McAfee to see if this was the problem but it didn't make any difference.

 

3. I tried to re-install McAfee and I get the message : 'McAfee cannot connect to the internet' but I can still get on to websites and I know my internet connection is fine.

 

4. Every time I go onto any website, I contstantly get a security certificate message saying something about security revocation and asking me to install a certificate. This happens almost every time I change the page and often several times in one go. Even if I agree to install the certificate, it still asks me again and again.

 

5. Windows defender also says if cannot update either.

 

I have not changed any major settings on the pc but the only link I can think of is I'm fairly sure it happened not long after I installed McAfee a few weeks ago so I wonder if it made some system changes which I am unable to pin point?

 

My system details are as follows:

 

E-System laptop with a pentium Dual-Core T2370 , 1.7GHz

1GB RAM

120GB HDD

Windows Vista Home Premium.

 

I do not have any virus programes currently installed and I'm only running windows own firewall though have tried with it off and all the above still happens.

 

Any suggestions please as I'd consider myself someone with reasonable pc knowlege and I cannot see any settings which I think may interfere with these programs access to the internet but I'm assuming it has to do with some security settings on explorer perhaps?

 

Many thanks in advance

 

Mike

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Not a fix, but personally I would get rid of Mcafee and d/l Avast.

 

http://www.avast.com/eng/download-avast-home.html

 

Also, check to see if you have any pop up blockers on.

 

 

I have no pop up blockers on.

 

I have used McAfee on my other pc for ages and never had issue with it though I do hear a lot of people don't like McAfee or Norton. I have a subscription with McAfee through AOL which is very comprehensive and only £2.29 a month.

 

Any other ideas guys?

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it tests for the conficker worm. it's a worm that blocks access to various security sites including windows update.

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I have tried but I keep getting the message :"An error ocurred while trying to transfer data from the internet, do you wish to try resending the files?"

I keep pressing yes but every time it comes back with the same message. It seems something is stopping certain programmes from accessing the internet.

 

I'm getting annoyed with it now, does kicking you pc help? GRRRRRRRRR!!!

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Can you access this site and download and run this tool?

 

http://www.microsoft.com/downloads/details...;displaylang=en

 

Can you access this site?

 

http://www.bitdefender.com/scanner/online/free.html

 

If you cant you may be infected with conflicker or something else.

 

This should be moved to the viruses,spyware,adware forum Please.

 

someone better will come along that can help better with this issue.

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Please check if your time and date are correct on your PC.

 

Yes. :tup:

If it's not correct and you can't change it, reboot into Safe Mode and try again, McAfee may be blocking the change. I had that happen with Nortons on a couple of customer's rigs.

 

:)Y

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Yes. :tup:

If it's not correct and you can't change it, reboot into Safe Mode and try again, McAfee may be blocking the change. I had that happen with Nortons on a couple of customer's rigs.

 

:)Y

 

 

I'm running the malicious software removal tool right now so will report on the outcome.

My pc is the correct time and date and I have uninstalled McAfee as I thought this was the problem. If I had McAfee running, is it still possible a virus/worn could still get into my pc?

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How did the MS removal tool GO?

 

Can you go to windows update yet?

 

If not see if you can download this.

 

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

 

Can you access this site and follow the instrutions to remove mcafee?

 

After mcafee removal tool can you access windows update?

 

NOTE: Don't surf the internet only try to run windows update,

 

or access the virus scanners I am asking you to run.

 

Can you download or reinstall Mcafee and update it? Will it scan your PC?

 

He is talking about your time zone is it correct?

 

example: EST or were ever you are located.

 

Will the internet time synchronize?

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How did the MS removal tool GO?

 

Can you go to windows update yet?

 

If not see if you can download this.

 

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

 

Can you access this site and follow the instrutions to remove mcafee?

 

After mcafee removal tool can you access windows update?

 

NOTE: Don't surf the internet only try to run windows update,

 

or access the virus scanners I am asking you to run.

 

Can you download or reinstall Mcafee and update it? Will it scan your PC?

 

He is talking about your time zone is it correct?

 

example: EST or were ever you are located.

 

Will the internet time synchronize?

 

 

Ok, in answer to your questions....

 

I did the ms removal tool and it found 4 lots of ms which it deleted. I shut down my pc and restarted it then went to do an update straight away. It still won't work!

 

My clock is correct. It is set to GMT+1 which is our summer daylight saving time so the pc is spot on.

I will try the McAfee removal tool as you said. I remember having issues with Norton once and I had to download a similar thing then to remove it as it leaves an invisible trail?

I have tried McAfee and when on the site to download it, I get the 'RUN' window but when it starts to run, I get an error message after about a minute saying it's unable to access the internet even though I know I am connected.

I will do the McAfee removal, try the windows update and then report back!

 

By the way, I have noticed that the security certificate windows only flash up when i am using AOL as my broswer and not when I'm on firefox or explorer.

 

I'll be back! and thanks for your input so far! we will get to the bottom of it I'm sure!

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I have used the McAfee removal tool, re-started my pc and it tried checking for updates again, still no luck. I also got the messgae windows defender definitions are out of date so I clicked update on that and it also failed.

 

So is it fair to say it's not McAfee or a malicious program?

 

Where do I go from here?

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Ok what version of IE do you have?

 

Try to reset IE under tools, internet options, advanced hit the reset button.

 

I want you to only to use IE for now.

 

You may have to uninstall AOL software, and Firefox as one of them may have picked up problems on there installs.

 

This is the error your getting?

 

http://windowshelp.microsoft.com/Windows/e...ba29271033.mspx

 

http://support.microsoft.com/ph/11732#tab0

 

http://support.microsoft.com/kb/318378

 

some things you may try.

 

http://support.microsoft.com/kb/931712

 

This one below may restore the virus it depends on when you got the virus or you may find a restore before you had the virus.

 

http://support.microsoft.com/kb/936212/

 

http://support.microsoft.com/search/defaul...1033&mode=r

 

see if you can run this tool.

 

Use the Chkdsk.exe utility to check for problems

 

Run the Chkdsk.exe utility to check for disk problems. To run the Chkdsk.exe utility, follow these steps:

1. Exit all open programs.

 

2. Click Start, and then click Computer.

 

3. In the Hard Disk Drive area, right-click the hard disk drive on which you are trying to install Windows Vista, and then click Properties.

 

4. Click the Tools tab.

 

5. In the Error-checking area, click Check Now.

 

6. In the Check Disk Local Disk (C:) window, click to select the Automatically fix file system errors check box.

 

7. Click to select the Scan for and attempt recovery of bad sectors check box, and then click Start.

 

You need to ask for help on your issue at the virus section of this fourm they are much better at the issues of what is wrong with your Internet connection because it seems that the removal of the virus has had ill effects on your OS and IE.

 

Please can some one MOVE this to the proper forum.

 

I am sorry but I am running out of ideas HJT will be the next step but you need a stable Internet connection

to download and install tools we need a successful anti virus scan and or update of the tools.

 

Can you download and update any of the programs below and run a scan?

 

Note: use the free versions.

 

http://download.cnet.com/Malwarebytes-Anti...tag=mncol%3bpop

 

http://www.superantispyware.com/superantis...efreevspro.html

Edited by Shoot Me Damit

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open your command prompt from start button

click on run....type in cmd press ok

at the command prompt copy/paste or type each command exactly

 

ipconfig /all .....Press Enter

 

ipconfig /displaydns ....Press Enter

 

ipconfig /flushdns ....Press Enter

 

ipconfig /release ....Press Enter

 

ipconfig /renew ....Press Enter

 

ipconfig /registerdns ....Press Enter

 

ipconfig /showclassid ....Press Enter

 

ipconfig /setclassid ....Press Enter

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Ok what version of IE do you have?

 

Try to reset IE under tools, internet options, advanced hit the reset button.

 

I want you to only to use IE for now.

 

You may have to uninstall AOL software, and Firefox as one of them may have picked up problems on there installs.

 

This is the error your getting?

 

http://windowshelp.microsoft.com/Windows/e...ba29271033.mspx

 

http://support.microsoft.com/ph/11732#tab0

 

http://support.microsoft.com/kb/318378

 

some things you may try.

 

http://support.microsoft.com/kb/931712

 

This one below may restore the virus it depends on when you got the virus or you may find a restore before you had the virus.

 

http://support.microsoft.com/kb/936212/

 

http://support.microsoft.com/search/defaul...1033&mode=r

 

see if you can run this tool.

 

Use the Chkdsk.exe utility to check for problems

 

Run the Chkdsk.exe utility to check for disk problems. To run the Chkdsk.exe utility, follow these steps:

1. Exit all open programs.

 

2. Click Start, and then click Computer.

 

3. In the Hard Disk Drive area, right-click the hard disk drive on which you are trying to install Windows Vista, and then click Properties.

 

4. Click the Tools tab.

 

5. In the Error-checking area, click Check Now.

 

6. In the Check Disk Local Disk (C:) window, click to select the Automatically fix file system errors check box.

 

7. Click to select the Scan for and attempt recovery of bad sectors check box, and then click Start.

 

You need to ask for help on your issue at the virus section of this fourm they are much better at the issues of what is wrong with your Internet connection because it seems that the removal of the virus has had ill effects on your OS and IE.

 

Please can some one MOVE this to the proper forum.

 

I am sorry but I am running out of ideas HJT will be the next step but you need a stable Internet connection

to download and install tools we need a successful anti virus scan and or update of the tools.

 

Can you download and update any of the programs below and run a scan?

 

Note: use the free versions.

 

http://download.cnet.com/Malwarebytes-Anti...tag=mncol%3bpop

 

http://www.superantispyware.com/superantis...efreevspro.html

 

I am running IE8 and yes that is the error I'm getting.

 

I restored IE and it caused my wife to have problems uploading pictures to her website for her business so that got me trouble lol!

 

I ran the chk dsk utility and it found one file it had to repair. Once my pc fired back up, still the same. I then tried to resore as far back as I could. I went back over a month and it brough McAfee back and put me back to square one. I sort of knew it'd do that anyway but as I was changing settings and resetting to defaults my wife was finding other problems with using picture uploading and stuff so the restore brough all of that back thankfully other wise I'd then have a naughty pc and a mad wife lol!

 

I am downloading the first program you sent me a link too right now.

Edited by mikeyp

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open your command prompt from start button

click on run....type in cmd press ok

at the command prompt copy/paste or type each command exactly

 

ipconfig /all .....Press Enter

 

ipconfig /displaydns ....Press Enter

 

ipconfig /flushdns ....Press Enter

 

ipconfig /release ....Press Enter

 

ipconfig /renew ....Press Enter

 

ipconfig /registerdns ....Press Enter

 

ipconfig /showclassid ....Press Enter

 

ipconfig /setclassid ....Press Enter

 

 

I tried all of these. Some said 'the requested operation needs elevation and the final 3 all said 'unrecognized or incomplete command line'

 

What should they all do?

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Ok not sure if this will work or not.

 

Uninstall Mcafee with there uninstaller on the troubled account.

 

http://service.mcafee.com/FAQDocument.aspx?id=TS100507

 

Run this tool on the troubled account.

 

http://www.microsoft.com/downloads/details...;displaylang=en

 

Try to make a New admin account. (Call it Test for now)

 

Make sure the time, date and location are correct.

 

Does windows update work now?

 

If it does please update windows get all High priorty updates.

 

Then download, update and run the following tools. (On the Test account)

 

http://download.cnet.com/Malwarebytes-Anti...tag=mncol%3bpop

 

http://www.superantispyware.com/superantis...efreevspro.html

 

Run a scan here and remove anything it finds.

 

http://housecall65.trendmicro.com/

 

If windows update does not work and you are still getting errors.

 

You may have to go to a local retailer get a Disk of what ever you like for anti virus or Internet security.

And try to run a scan with a disk.

 

If this fails you need to have a local PC repair try to remove the virus or if there is a restore software on your PC restore the pc to the day you got it and start over.

 

NOTE: If you restore to factory defaults you will loose pictures, and some data you have so back up what you need but be weary of putting any of this data you save it may be infected make sure you scan the data before you put it back on the PC.

 

I use Trend Micro Internet security 2009 my self others may suggest something else.

 

I hope this was helpful Let us know how this works out please. :)

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I have had something similar happen to me awhile back with windows update.it turned out that all i had to do to correct it is turn off automatic updates and run the updates manually.I don't know why it happened to that pc because i have ran updates after that while leaving automatic updates turned on with no problems.for some reason on that particular pc you could not have updates turned on while trying to download the updates manually.to do this right click on my computer and scroll down to properties,then click on the automatic updates tab,then fill in the dot that says turn off automatic updates.it may or may not work but either way,there will be no harm done to your pc by trying it.good luck

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