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TeMerc

Exterminate2 Error..........

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I download defs, try and scan then get

Error: File: http//utilities.pcpitstop.com/exterminate2/main.htm

Line: 31

Message:

Access Denied

:cr@sh:

 

Ideas? I see one more thread at Spyware Warriors with 2 others having problems with it too:

http://www.spywarewarrior.com/viewtopic.ph...&highlight=

 

I was gonna run some nasties thru it but didn't get the chance. :(

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hmm... I get two messages:

 

Version:3.1.2215Updating Definitions (downloading)...Definitions are up to date.

 

Definitions Download Complete!

 

I didn't see anything being downloaded :blink:

 

Quick Scan Monday, November 24, 2008 11:33:34 AM Scanning Failed!

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Thanks Jacee, I must have missed the subscription emails.

 

I can't imagine they're going to move many of these with this problem. Has anyone downloaded it and scanned?

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Hi guys,

 

There was a problem over the weekend with the delivery of the definition files from the remote server. (One of the files was corrupted.)

 

This should fix it:

 

Go to Start>Programs>PC Pitstop>Exterminate2 and click on 'Uninstall Exterminate2'. Once that completes, go to My Computer>Local Drive C:>Program Files>PCPitstop> and delete the entire Exterminate2 folder.

 

Then reinstall Exterminate 2.0 with a new copy from the link below:

 

http://www.pcpitstop.com/store/get.asp?prd...me&aff=1051

 

Let me know if following the above procedure does not flush the corrupted file and get the scan working.

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Reinstalled and was able to update and scan.

 

Upon scan completion I got the following:

error:
file: http://utilities.pcpitstop/exterminate2/main/htm
line 80
message: unspecified error
Closing message and trying to click next produces same thing

 

It found a bunch of stuff but Im unable to proceed.

 

Anyone else?

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What version of Windows are you using?

 

Please post an OverDrive link so that we can see what is taking place on your computer. You will need to register an account, login, and run the full tests from the link below, then copy and paste the URL from the results page into your reply:

 

http://www.pcpitstop.com/betapit/

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What version of Windows are you using?

 

Please post an OverDrive link so that we can see what is taking place on your computer. You will need to register an account, login, and run the full tests from the link below, then copy and paste the URL from the results page into your reply:

 

http://www.pcpitstop.com/betapit/

 

Windows XP Pro, SP2, no other patches.

 

What's the overdrive link gonna show?

 

I'll try and get to it this weekend

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The OverDrive results will show the installed software. I was going to look at the installed security software for any known conflicts.

 

We may not need the OverDrive results, however.

 

After further investigation it looks like the error may be a result of a damaged Active X control.

 

Please download the Active X removal tool from this link:

 

http://www.fileden.com/files/2008/3/27/183...rus-ActiveX.zip

 

Save it to the desktop, then right-click and 'Extract All', then double-click on the extracted .cmd file to run the removal tool.

 

Once that completes, try running Exterminate 2.0 again. It should ask to downlaod a new Active X control.

 

Let us know if the issue is not resolved.

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The OverDrive results will show the installed software. I was going to look at the installed security software for any known conflicts.

No security installed on this box, test machine.

We may not need the OverDrive results, however.

 

After further investigation it looks like the error may be a result of a damaged Active X control.

 

Please download the Active X removal tool from this link:

 

http://www.fileden.com/files/2008/3/27/183...rus-ActiveX.zip

 

Save it to the desktop, then right-click and 'Extract All', then double-click on the extracted .cmd file to run the removal tool.

 

Once that completes, try running Exterminate 2.0 again. It should ask to downlaod a new Active X control.

 

Let us know if the issue is not resolved.

 

Installed will advise upon new infection infestation

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What version of Windows are you using?

 

Please post an OverDrive link so that we can see what is taking place on your computer. You will need to register an account, login, and run the full tests from the link below, then copy and paste the URL from the results page into your reply:

 

http://www.pcpitstop.com/betapit/

 

OK, here ya go:

http://www.pcpitstop.com/betapit/sec.asp?conid=21323021

 

Notes on security section:

Why does this test not show my firewall is off and no third party fw installed? No av either.

 

I'm missing tons of patches also on this machine, only have SP 2 installed.

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If I recall correctly the previous Full Tests does make those detections and recommendations, but the decision was made not to bring them to OverDrive. Although PC Pitstop does not have a firewall or (at the time) antivirus product, there was a lot of negative feedback that the users know whether or not these items are installed on the computer and that we were just using those detections to try to sell software.

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I have installed exterminator. When I run the scan it shows 96 minor threats. When I go to clean them. It says the item has been cleaned, but at the end of the list is says "Clean Failed". This happens everytime and nothing gets cleaned or removed.

I have Vista windows, SP1. I have installed, removed, installed, and removed a few times.There or 47 items in the definition folder, but still says clean failed. ANy suggestions? Thanks

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:wp:

 

When you start Exterminate 2.0, try right-clicking the icon and select "Run as administrator" and see if the results change.

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:wp:

 

When you start Exterminate 2.0, try right-clicking the icon and select "Run as administrator" and see if the results change.

 

I tried running as admin. No luck. I changed all the security settings and cookie settings per the PC Pitstop help page. Everything seems to run OK, except those low level threats are not removed even when logged in as Admin.

Thanks for your hepl. Its pretty cold outside, so I have lots of time to try different solutions. ;)

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'TeMerc' 2:22pm Thu Nov 27 2008' Installed new ActiveX, still getting error after scanning.

 

Just FYI...

I have exactly the same results to this point, when doing the 'free scan', before I purchase.

(I have uninstalled and downloaded three times in the past day+.)

 

My Error Messages is slightly different:

Error:

File:http://utilities,pcpitstop.com/exterminate2/main.html

Line: 90

Message: Unspecified Error.

 

I list this mainly as others may not/would not complete the registration process.

 

Thanks

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:wp:

 

Please post an OverDrive link so that we can see what is taking place on your computer. You will need to register an account, login, and run the full tests from the link below, then copy and paste the URL from the results page into your reply:

 

http://www.pcpitstop.com/betapit/

 

 

If you are running Vista, make sure Exterminate is running with administrstor privileges by right-clicking the program icon and selecting 'Run as administrator' when starting the program.

 

Have you already replaced the Active X control? Please download the Active X removal tool from this link:

 

http://www.fileden.com/files/2008/3/27/183...rus-ActiveX.zip

 

Save it to the desktop, then right-click and 'Extract All', then double-click on the extracted .cmd file to run the removal tool.

 

Once that completes, try running Exterminate 2.0 again. It should ask to downlaod a new Active X control.

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