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Jericho5150

PC frozen in Safe Mode

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Hi Everyone,

I'm new here and was wondering if anyone has had this experience and may offer some help. I got a virus over the weekend .(the bogus Windows Anti-virus 2009 program that loads itself). My AVG identified it as a Trojan and it was located in 2 Windows folders as brastk.exe I attempted to go into Safe Mode so I could delete it, but when I went to start my computer in Safe Mode it froze up (in Safe Mode). The screen is completely black with the words Safe Mode in all 4 corners. I can't see my desktop, the Start menu or anything else. No matter how many times I manually shut it down, it still starts up frozen with the black screen. I'm not sure if the so-called virus caused this or something else. A few mentioned a recovery disc, but I didn't get any such disc with my computer. It's a Dell Dimesions 3000 Desktop and I'm running Windows XP. Any help will be greatly apprecited. Thanks

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Does it start in normal mode

if it does download these programs

from a good computer

save them to cd

and install malwarebytes and update it

run the program

then install superantispyware

update it

run the program do a full scan

 

Do a scan for malware using malwarebytes

download it from here

update the program and do a full scan

 

http://majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html

 

Now scan with superantispyware download and update from here

malwarebytes ie great for removing malware so superantispyware will remove tracking cookies

 

http://filehippo.com/download_superantispyware/

 

After you run the program

download cleanup

it will clean the crap out of your computer

giving you more disc space

 

http://www.stevengould.org/index.php?optio...&Itemid=223

 

click on CleanUp! 4.5.2 Download

 

next do a highjackthis scan and post it in the hijackthis forum

 

Let's go with a HJT log....

Download HijackThis™ here:

http://www.trendsecure.com/portal/en-US/th.../hijackthis.php

 

Start a new topic in our HJT forms

http://forums.pcpitstop.com/index.php?showforum=25

 

Click 'Do a System Scan and Save logfile'.

The HJT log will open in notepad.

Copy and paste the HJT log from notepad in that new topic

 

Please be patient as we have a lot of people with malware infections

and all of our HJT Trusted Advisors work on many

forums

 

DO NOT post your HJT log in this

thread

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Does it start in normal mode

if it does download these programs

from a good computer

save them to cd

and install malwarebytes and update it

run the program

then install superantispyware

update it

run the program do a full scan

 

Do a scan for malware using malwarebytes

download it from here

update the program and do a full scan

 

http://majorgeeks.com/Malwarebytes_Anti-Malware_d5756.html

 

Now scan with superantispyware download and update from here

malwarebytes ie great for removing malware so superantispyware will remove tracking cookies

 

http://filehippo.com/download_superantispyware/

 

After you run the program

download cleanup

it will clean the crap out of your computer

giving you more disc space

 

http://www.stevengould.org/index.php?optio...&Itemid=223

 

click on CleanUp! 4.5.2 Download

 

next do a highjackthis scan and post it in the hijackthis forum

 

Let's go with a HJT log....

Download HijackThis™ here:

http://www.trendsecure.com/portal/en-US/th.../hijackthis.php

 

Start a new topic in our HJT forms

http://forums.pcpitstop.com/index.php?showforum=25

 

Click 'Do a System Scan and Save logfile'.

The HJT log will open in notepad.

Copy and paste the HJT log from notepad in that new topic

 

Please be patient as we have a lot of people with malware infections

and all of our HJT Trusted Advisors work on many

forums

 

DO NOT post your HJT log in this

thread

 

 

 

Thank you mme,

 

I'll definitely use all of your suggestions. But unfortunately it does nothing when I hit Normal Mode

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Does it start in safemode with networking

malwarebytes can be loaded from that boot up

malwarebytes is a great program for removing antivirus 2009

 

in safemode try doing this

it appears just maybe explorer not loading

on your keyboard press the following keys

 

Ctrl +Alt and Delete if taskmanager appears

click on file new task run

type this in explorer.exe

click ok

hopefully your desktop will load

and try to install and programs to run

even try it in safemode with networking

and download malwarebytes

Edited by mme

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Welcome to pitstop

 

On a good PC download mme's programs to a CD & then try to install on your PC & run.

 

Then if Normal Mode does not work maybe use SM with Networking update them & run again???

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may be unrelated, but there is an article posted yesterday about AVG marking a valid .dll file as viral and deleting user32.dll, causing some bootup problems.. I see that you have AVG. May want to take a look at this just in case:

 

http://securityandthe.net/2008/11/10/avg-v...l-windows-file/

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