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Can't connect to any Microsoft website

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I've just reinstalled Windows on a crashed laptop, and I can access the internet fine, all except Microsoft websites (msn.com, www.windowsupdate.com, and most importantly, the Windows activation). Anyone know what this is about? I have no problem accessing them from other computers on the same connection, and I've flushed the cache and all obvious things like that.

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I'll add a little. I originally installed from a Windows XP Home sp1 disc, and when I tried to install sp2 (before reactivating), it would hang at the 'verifying product key' phase. When I tried to activate, it said 'product key is wrong', which I've never seen before. So I phone activated, then ran an upgrade install with an XP Home SP2 disc, then discovered that it wouldn't go to any Microsoft website, so eventually I reformatted and reinstalled with the XP SP2 disc. Now I'm getting the same problem. Won't activate (can't find the website, but doesn't say the product key's wrong anymore) and won't go to any Microsoft website. WTH :/

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is the ethernet/ network card working?

see if there's anything in the device manager that may indicate any issues

is the driver installed?

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is the ethernet/ network card working?

see if there's anything in the device manager that may indicate any issues

is the driver installed?

 

Yeah, other websites seem to work. I've tried it on both wireless and ethernet.

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Add the following,

 

http://*.update.microsoft.com

https://*.update.microsoft.com

http://download.windowsupdate.com

 

to the trusted sites list in Internet Options (Control Panel -> Internet Options -> Security tab -> click on Trusted Sites and then Sites) and try again.

 

Done that. No change. :/ Seeing as this has happened on brand new, out of the box installations twice in a row now, it really seems like a deeper problem. I'll try another reinstall with a different product key (which I won't activate), and see if that's any better.

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The computer's a Compaq NX5000, and I've just uninstalled and reinstalled all of hp's network drivers (all, rather than just the logical ones) to see if that would help. Didn't. I'll try Dial-a-Fix, but again, I don't know why a brand new clean install would have problems.

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I've just reinstalled Windows on a crashed laptop, and I can access the internet fine, all except Microsoft websites (msn.com, www.windowsupdate.com, and most importantly, the Windows activation). Anyone know what this is about? I have no problem accessing them from other computers on the same connection, and I've flushed the cache and all obvious things like that.

 

I am having the exact problems on a fresh install. I installed sp3, then all drivers, then connected to wireless to get most recent updates and the page I got was something is wrong with the website. I got the same error with any microsoft.com url. I am currently reformatting to see if this happens again (will respond when I'm done.)........

 

 

...................well after a complete deleting of the partition and wiping the drive once (just to be sure there wasn't some crazy virus in the hard drive) I still have same issue. I reloaded windows xp pro sp2, then did a sp3 install, then installed network card driver (skipped all other drivers just to see if windows update would work) and still no microsoft websites would load. I even changed the MTU as the previous post mentioned(which I didn't do before, because I was unaware that there were two pages to this post until after I had started the wiping of the hard drive) even though I don't even use PPoE. Still nothing.. I am at a complete loss if anyone can shed some light on this problem, the page I am getting (almost instantly) is "The page cannot be displayed The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you need to adjust your browser settings. To attempt fixing network connectivity problems, click Tools, and then click "Diagnose Connection Problems..." " ok I'm sure you've all seen this page atleast once before.. but I've never seen this page on a machine just to a certain domain and all others work just fine.

Edited by jsgigax

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The sites you want to go to may be blocked in the host file too. Check the file and see if they are being blocked.

C:\Windows\System32\Drivers\Etc

Look for the file called "Hosts" and open it in notepad. You should see a list something like the following..

For example:

#

# 102.54.94.97 rhino.acme.com # source server

# 38.25.63.10 x.acme.com # x client host

 

127.0.0.1 localhost

 

http://forums.pcpitstop.com

http://www.microsoft.com

 

 

Anything listed above the 127.0.0.1 local host will not be found by your browser..."page not found". Anything below that should be found. This is how some folks block unwanted sites. Add the sites you want to visit like the example above for Microsoft and save the file then try again.

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There is nothing extra in the hosts file. I've even tried to add the ip addresses from a ping response from another computer. If I ping microsoft.com it comes back no such site, I've tried changing DNS servers even though I know the DNS server I'm using (opendns) has the information. It's the strangest thing I've ever seen and I've been working on computers for going on 15 years now. (not that that means much since the stuff changes every year almost.)

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There is nothing extra in the hosts file. I've even tried to add the ip addresses from a ping response from another computer. If I ping microsoft.com it comes back no such site, I've tried changing DNS servers even though I know the DNS server I'm using (opendns) has the information. It's the strangest thing I've ever seen and I've been working on computers for going on 15 years now. (not that that means much since the stuff changes every year almost.)

 

I am also having exactly he same problem..Thought at first it was a trojan or spyware..Dont think it is thow..I cannot connect to any microsoft website..Anyone any other ideas?..

cheers..

:-)

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Not had any luck with any virus scanners/spyware removers etc. Simply type this

 

net stop dnscache

 

in a dos shell (type cmd.exe in the Run dialog from the start menu). Now you can access all microsoft web sites. I have 2 computers on the same network, one works without this and the other does not. I will scan my machine again to see what causes this.

 

Marcus.

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