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Bruce

Dells sagging sales

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I'm thinking that regardless of the Operating system the real frontier of the future is still service.

http://direct2dell.com/one2one/default.aspx

http://support.dell.com/support/topics/glo...;l=en&s=dhs

 

It's not a service that anyone couldn't do on their own but it's a service that many don't "want" to do on their own. Don't want to learn how. Don't think they have to time to fool with it. Dell is a large enough company to know where the money is. The trick is figuring the fastest and least expensive path. People buy what looks easy, and safe. They aren't buying Linux, MS. or kernels. They're buying peace of mind. Dells sagging sales will be imporved selling peace of mind. :)

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If those Dell boy's were smart, they'd put together their own linux distro just for the dells, make is simple enough for anybody to use, limited software but make things available for the more experienced linux peeps too

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I'm sure M$ wouldn't like that, probably has something to do with Dell having it on "select" systems

I'll send a memo to Mike Dell about it and we'll have badb get working on that distro asap :rofl2::pullhair:

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I'm thinking that regardless of the Operating system the real frontier of the future is still service.

http://direct2dell.com/one2one/default.aspx

http://support.dell.com/support/topics/glo...;l=en&s=dhs

 

It's not a service that anyone couldn't do on their own but it's a service that many don't "want" to do on their own. Don't want to learn how. Don't think they have to time to fool with it. Dell is a large enough company to know where the money is. The trick is figuring the fastest and least expensive path. People buy what looks easy, and safe. They aren't buying Linux, MS. or kernels. They're buying peace of mind. Dells sagging sales will be imporved selling peace of mind. :)

 

I think that's the major thing that really hurt dell sales

shipping their support overseas has turned off most home users and the support quality went in the toilet when they did that

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yeah thats bad when you have to go to pcpitstop to get support for your dell because dell support cant understand what your saying

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I think that's the major thing that really hurt dell sales

shipping their support overseas has turned off most home users and the support quality went in the toilet when they did that

 

I agree Joe, their support services are lacking very badly. However with every passing year, the generic user becomes stupider - it's easily proven if you take an average user from the 80s, 90s and 2k+. The further time goes, the less people actually know what makes the machine tick or fix the issues - they just cry and moan.

 

They want toasters, but buy computers...............

 

Because anyone can buy a computer, does not mean "everyone" should. ;)

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I don't know Bruce. That might be a little hard to prove. I know the average user doesn't know much about computers but it would seem on the surface of things that the younger generation would be more savy than the older(50,60s) generations.

 

You're not suggesting everyone pass a test and get a license just to own a computer are you? :P

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Well people used to be able to do things that the great majority of people today couldn't even begin to conceive.

 

Using the command line used to be a common thing in computer use, today most people couldn't even find it in their menu.................thats the "start" button......... :rolleyes:

 

Simple example....installing an ISA modem used to require that you know what a com port is, that you know what an IRQ is, that you know how to read a manual, and set jumpers, required that you knew the difference between a Plug and Play OS, and not.

 

Thats just a simple example of things people did or had to do as modem speeds increased over the years. Pretty much the same for upgrading a processor, or memory, opening and using applications required a little knowledge.

 

Overall, people who "used" computers in their homes in the 80's, 90's up to the year 2000 knew a hell of a lot more then the average vidiot of today.

 

Computer hardware and software is 20 times easier to use then it used to be, yet people have more problems figuring out the simplest of things.

 

In the process of dumbing down computers and applications, all that has been achieved is dumber computer users.

Edited by Bruce

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Well looking at it that way then yep you're probably right. But the people origingally using computers weren't the John Q Public. It was a much smaller group with much different motivations. The computer mfgs have spent a lot of time and money seeking out sales to the average user of today. Wouldn't be much of a market to persue if the customers had to be tech savy. Wouldn't need all those stores with rows of computers and 27 monitors showing various shades of "Bliss". :P The average user of today gives all those "tech savy" users something to do. :P

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Guest badbinary

Well people used to be able to do things that the great majority of people today couldn't even begin to conceive.

 

Using the command line used to be a common thing in computer use, today most people couldn't even find it in their menu.................thats the "start" button......... :rolleyes:

 

Simple example....installing an ISA modem used to require that you know what a com port is, that you know what an IRQ is, that you know how to read a manual, and set jumpers, required that you knew the difference between a Plug and Play OS, and not.

 

Thats just a simple example of things people did or had to do as modem speeds increased over the years. Pretty much the same for upgrading a processor, or memory, opening and using applications required a little knowledge.

 

Overall, people who "used" computers in their homes in the 80's, 90's up to the year 2000 knew a hell of a lot more then the average vidiot of today.

 

Computer hardware and software is 20 times easier to use then it used to be, yet people have more problems figuring out the simplest of things.

 

In the process of dumbing down computers and applications, all that has been achieved is dumber computer users.

 

 

 

 

 

 

 

 

 

the problem isn't that the people are getting dumber, it's that as the computer has gotten easier to use and cheaper to buy, the dumber people can now aford to buy one and can (kind of) use it.

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Our first step in this effort is offering Linux pre-installed on select desktop and notebook systems. We will provide an update in the coming weeks that includes detailed information on which systems we will offer, our testing and certification efforts, and the Linux distribution(s) that will be available. The countdown begins today.

 

http://www.dell.com/content/topics/global....;l=en&s=gen

 

 

Interestingly......

http://www.informationweek.com/blog/main/a..._move_rais.html

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http://forums.pcpitstop.com/index.php?s=&a...t&p=1360997

 

 

Overlapping threads?

 

 

 

 

Today, we are excited to tell you that Dell will begin offering Canonicals' latest version, Ubuntu 7.04, as an option on select Dell consumer models in the U.S. in the coming weeks.

 

 

 

 

http://forums.pcpitstop.com/index.php?s=&a...t&p=1341807

Someday soon, one of the PC OEM's will adopt Linux not strategically but out of shear desperation. They will then lead a much needed wave. Which one? Who knows? But my bet would be on HP.

http://forums.pcpitstop.com/index.php?s=&a...t&p=1338498

A for what HP is doing, well I believe they will beat Dell to the punch on this one. Why? because they already have a strong foothold, and they are poised to do it anytime they want, as a matter of fact that is exactly what they are going to do

http://forums.pcpitstop.com/index.php?s=&a...t&p=1333315

And so I was right.

 

They will not honor the request, they won't even consider the number one request, simply put they won't do it, they refuse to "pre-install" Linux on their computers and laptops.

 

Instead the will jump down to about the 30th place request with 100 or so responses do it, and then tout how they listen to the consumer

 

http://forums.pcpitstop.com/index.php?s=&a...t&p=1332976

In other words OEM's like Dell, HP............would prefer when MS releases a new OS that they would kill off the old one, this of course would make their job 100 times easier when it came to hardware support and technical support. They are after all in the business of selling hardware, and they would love nothing more then to go back to the days when Microsoft was releasing a new OS every two or three years, because that always and invariably boosts sales, however they would prefer not to support the previous versions.

(Yet Dell is going back to offering XP?)

 

 

 

 

 

 

I guess we'll just have to wait and see how much they put behind this effort. I feel certain that like anything in business that will depend on sales. So we'll see if people buy them......

Edited by Chopdoc

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Would it be asking too much for them to put "Dell recommends Ubuntu 7.04" in their little flyer that comes in the newspaper? Thats what I want to see. :tux::mrgreen: Not because its right for everybody, just to show that there are more choices than Windows.

 

But when you think about it, ....how do they know what I need?

 

Maybe Linux Distros could come up with "Ultimate" versions so people will be convinced that that is what they need. :laughing:

 

 

http://www.tux500.com/ Don't almost give !!!

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Would it be asking too much for them to put "Dell recommends Ubuntu 7.04" in their little flyer that comes in the newspaper? Thats what I want to see.

 

I would love to see it as well. One problem though. MS pays a whole lot of money toward those ads. That's how it works. They have actually paid for that space and that "recommendation".

 

This is business, it's about making money. If a Linux distro wants on there, they'll have to pays for it. And if they want the endorsement, they'll have to pay for it...that's how MS got it.

 

 

I think it would be more likely to get the MS endorsement pulled out of the ads via some kind of antitrust suit or something. That would at least level that part of the playing field. They would either have to step back or accept also listing the other OSs in the same ad.

 

 

But....wishful thinking at the moment I would say.....

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the way business works, is that M$ gets advertizing and Dell gets a really special deal on each M$ O.S. key they install on every pc

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It is hardly a surprising choice, however. Last month the company revealed that Michael Dell was using Ubuntu 7.04 on his own personal Precision M90 laptop, alongside the OpenOffice.org productivity suite and Firefox browser. If it's good enough for the CEO, it's good enough for the customers.

 

http://www.cbronline.com/article_news.asp?...3E-D01A616B309B

 

"This is historically a vocal community... so I'm not surprised they would express very strongly a desire to be recognized through Dell IdeaStorm. We have to peer more deeply into the data and see whether underneath that vocal component is also a commercial component, folks who would genuinely vote with their wallets," he said. "Based on the numbers it appears that there is that underlying commercial level of demand, and what we're about to do is step up to service that demand."

 

 

Let's see what the support base is like...

Edited by Chopdoc

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