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Found 2 results

  1. lanemom56

    Cloud backup question

    I recently purchased a new PC and went through the process of transferring (restoring) my files from Carbonite cloud backup. It was a very large transfer. Once it was complete, there were over 800 individual files on my desktop. Some of these were pics, etc. that I hadn't used in years. On my old PC, they were all organized into folders, and many folders were stored under one major folder, i.e. subfolders in a big folder. This is how I expected them to be restored. Carbonite tech support insists that the 853 individual files on my desktop were all pulled out of their original folders and placed on the desktop by me at some time in the past 30 days, which is the time span they use before files are deleted. This is absolutely not true. It took a great deal of time to sort through the mess and clean up the desktop, moving files back to their proper folders. My question is why this happened? Is this typical of any restoration? Carbonite tech support set up the restore for me after the first attempt was unsuccessful, and I specified that I wanted the files restored exactly as they appeared on my old PC. Am I missing something here?
  2. My kid deleted a couple of photos on my iPhone so I need to restore them from iTunes backup. The weird thing is that it keeps asking me for a password during restore. I am sure I never added a password on it. How could I remove the password?