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Found 9 results

  1. I have this pesky Rockettab adware that infected both of my browsers Chrome and Firefox. I tried looking for it in the add and remove programs manager in the control panel but I didn't see either program. I'm currently checking my registry for any leads. Does anybody know what I can do to remove this? This adware is killing me.
  2. My Dell laptop (windows 7 firefox) has been infected by the adware Enformation/Enterprise 1.1 for going on 8 months now. It feels like I have done everything I could in attempt to remove this adware but to no avail. I have run the PC Matic twice as well, but it did not seem to resolve the issue. Does anyone know how to PERMANENTLY remove this adware from both my harddrive and my firefox adons? I have tried uninstalling it from my control panel as well as simply disabling it from my adons, along with following the steps from various websites, but nothing seems to be working. Any help would be greatly appreciated. Thank you in advance!!
  3. Hello, My mother-in-law has a nasty adware virus on her laptop called Offers4U. I have uninstalled all non-essential programs, uninstalled all Chrome Extensions, run PC Matic a dozen times, and even completely uninstalled and re-installed Google Chrome. Nothing seems to work and there is very little support for this online. I have made their laptop functional by finally installing adblock and popup block extensions for Chrome. This is working, but it is just a bandaid. I need this removed - any support is appreciated. PS - Why doesn't PC Matic remove this? Thanks
  4. I am reviewing PC Matic to see if I can get rid of an adware / malware virus that resides on my PC. It has hijacked my IE and FF browsers - and when I click links, click into a blank field to add data, etc., etc. anywhere from 1 to 2 new browser windows automatically pop up with ads of some product - mostly PC software to remove viruses, optimize my PC, etc. (PC Keeper, for example). Their are other ads that pop up as well - they look to be legit. I currently use Webroot as my virus software - they spent about 2 hours trying to eradicate all occurrences of 'video+ mediaplayer+' virus from my registry and my IE add-ons. I thought we had the problem solved, but nope - it's back, but I no longer see it in my IE add-ons or add-ons in FF. Has anyone heard of this virus How do I get rid of it - willing to buy PC Matic if it remove this virus.
  5. I picked up an infection with the wedownload manager and I cannot get it to uninstall. When I try, I get a message that I do not have sufficient access to uninstall wedownload manager and to contact the system administrator. I also get a message that super shield block the wedownload manager file from running. And suggestions on how to get rid of this annoying program? My operating system is Windows 7. Thanks.
  6. stubborn adware?!

    Hi i have recently discovered adware on my laptop which to my reaction, i wasn't really bothered but i decided to install Adw Cleaner which i was directed to from a website, yes the program works well and removed most of the adware but it has detected more adware (not sure if it is a file or what) and cannot seem to remove it, the program says it has removed it and restarts but then detects the same object again upon another scan the location of the object detected is - C:UsersRichard App DatalocalGoogleChromeuser DataDefaultpreferences I have looked up this location manually and deleted it myself but whenever i switch my laptop back on the file is there again, this is slightly alarming as the file returns even when booted in safe mode which i thought could not happen? if i anyone could enlighten me as to why this is happening and could help to resolve the issue this would appreciated. THANKS!
  7. Browser speed is very slow

    Hi, a few days ago my web browser started to run very slowly, using up almost 50% of my CPU most of the time. There is also some sort of redirect malware on my computer as sometimes I get sent to random links whenever I use a search engine. I'll post my log here. Any help would be greatly appreciated Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 6:03:27 p.m., on 29/08/2012 Platform: Windows 7 SP1 (WinNT 6.00.3505) MSIE: Internet Explorer v9.00 (9.00.8112.16448) Boot mode: Normal Running processes: C:\windows\system32\taskhost.exe C:\windows\system32\Dwm.exe C:\windows\Explorer.EXE C:\Windows\System32\igfxpers.exe C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\AVG\AVG2012\avgtray.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\TuneUp Utilities 2012\TuneUpUtilitiesApp32.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\windows\system32\wuauclt.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\Downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft....k/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft....k/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft....k/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft....k/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F3 - REG:win.ini: load=C:\Users\Edward\LOCALS~1\Temp\caqdricoxx.pif O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files\AVG\AVG2012\avgdtiex.dll O2 - BHO: Java™ Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: DVDVideoSoftTB - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\prxtbDVDV.dll O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MIF5BA~1\Office14\URLREDIR.DLL O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: TOSHIBA Media Controller Plug-in - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll O3 - Toolbar: DVDVideoSoftTB Toolbar - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\prxtbDVDV.dll O4 - HKLM\..\Run: [Persistence] C:\windows\system32\igfxpers.exe O4 - HKLM\..\Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent.exe O4 - HKLM\..\Run: [TPwrMain] C:\Program Files\TOSHIBA\Power Saver\TPwrMain.EXE O4 - HKLM\..\Run: [smoothView] C:\Program Files\Toshiba\SmoothView\SmoothView.exe O4 - HKLM\..\Run: [00TCrdMain] C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe O4 - HKLM\..\Run: [synTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [TWebCamera] "C:\Program Files\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun O4 - HKLM\..\Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe O4 - HKLM\..\Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe O4 - HKLM\..\Run: [TosReelTimeMonitor] C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe O4 - HKLM\..\Run: [TosNC] C:\Program Files\Toshiba\BulletinBoard\TosNcCore.exe O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe" O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - Startup: PMB Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files\AVG\AVG2012\avgdtiex.dll O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O15 - Trusted Zone: http://easyabc.95599.cn O15 - Trusted Zone: http://www.95599.cn O15 - Trusted Zone: http://www.95599.sh.cn O15 - Trusted Zone: http://www.abchina.com O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.ad...Plus/1.6/gp.cab O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgfws.exe O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgidsagent.exe O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2012\TuneUpUtilitiesService32.exe -- End of file - 8070 bytes
  8. Hi, a few days ago my web browser started to run very slowly, using up almost 50% of my CPU most of the time. There is also some sort of redirect malware on my computer as sometimes I get sent to random links whenever I use a search engine. I'll post my log here. Any help would be greatly appreciated Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 6:03:27 p.m., on 29/08/2012 Platform: Windows 7 SP1 (WinNT 6.00.3505) MSIE: Internet Explorer v9.00 (9.00.8112.16448) Boot mode: Normal Running processes: C:\windows\system32\taskhost.exe C:\windows\system32\Dwm.exe C:\windows\Explorer.EXE C:\Windows\System32\igfxpers.exe C:\Program Files\CONEXANT\cAudioFilterAgent\cAudioFilterAgent.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\Program Files\AVG\AVG2012\avgtray.exe C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files\TuneUp Utilities 2012\TuneUpUtilitiesApp32.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\windows\system32\wuauclt.exe C:\Users\Edward\AppData\Local\Google\Chrome\Application\chrome.exe C:\Users\Edward\Downloads\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = Preserve R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = about:blank R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = F3 - REG:win.ini: load=C:\Users\Edward\LOCALS~1\Temp\caqdricoxx.pif O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: AVG Do Not Track - {31332EEF-CB9F-458F-AFEB-D30E9A66B6BA} - C:\Program Files\AVG\AVG2012\avgdtiex.dll O2 - BHO: Java Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre6\bin\ssv.dll O2 - BHO: DVDVideoSoftTB - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\prxtbDVDV.dll O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MIF5BA~1\Office14\URLREDIR.DLL O2 - BHO: Java Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll O2 - BHO: TOSHIBA Media Controller Plug-in - {F3C88694-EFFA-4d78-B409-54B7B2535B14} - C:\Program Files\TOSHIBA\TOSHIBA Media Controller Plug-in\TOSHIBAMediaControllerIE.dll O3 - Toolbar: DVDVideoSoftTB Toolbar - {872b5b88-9db5-4310-bdd0-ac189557e5f5} - C:\Program Files\DVDVideoSoftTB\prxtbDVDV.dll O4 - HKLM\..\Run: [Persistence] C:\windows\system32\igfxpers.exe O4 - HKLM\..\Run: [cAudioFilterAgent] C:\Program Files\Conexant\cAudioFilterAgent\cAudioFilterAgent.exe O4 - HKLM\..\Run: [TPwrMain] C:\Program Files\TOSHIBA\Power Saver\TPwrMain.EXE O4 - HKLM\..\Run: [smoothView] C:\Program Files\Toshiba\SmoothView\SmoothView.exe O4 - HKLM\..\Run: [00TCrdMain] C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe O4 - HKLM\..\Run: [synTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [TWebCamera] "C:\Program Files\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe" autorun O4 - HKLM\..\Run: [TosSENotify] C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe O4 - HKLM\..\Run: [TosVolRegulator] C:\Program Files\TOSHIBA\TosVolRegulator\TosVolRegulator.exe O4 - HKLM\..\Run: [TosReelTimeMonitor] C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe O4 - HKLM\..\Run: [TosNC] C:\Program Files\Toshiba\BulletinBoard\TosNcCore.exe O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe" O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files\Spybot - Search & Destroy\TeaTimer.exe O4 - Startup: PMB Media Check Tool.lnk = C:\Program Files\Sony\Sony Picture Utility\PMBCore\SPUVolumeWatcher.exe O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files\Microsoft Office\Office14\ONBttnIE.dll O9 - Extra button: AVG Do Not Track - {68BCFFE1-A2DA-4B40-9068-87ECBFC19D16} - C:\Program Files\AVG\AVG2012\avgdtiex.dll O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files\Microsoft Office\Office14\ONBttnIELinkedNotes.dll O11 - Options group: [ACCELERATED_GRAPHICS] Accelerated graphics O15 - Trusted Zone: http://easyabc.95599.cn O15 - Trusted Zone: http://www.95599.cn O15 - Trusted Zone: http://www.95599.sh.cn O15 - Trusted Zone: http://www.abchina.com O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL O23 - Service: AVG Firewall (avgfws) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgfws.exe O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgidsagent.exe O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2012\TuneUpUtilitiesService32.exe -- End of file - 8070 bytes
  9. Someone used my computer and installed a Korean media player "Gom Player" and now my Internet Explorer homepage is set to Daum.net and can't be changed. Once the homepage is changed in settings (or asked to be blank), and applied, there is no effect, and I'm looking the Daum homepage still. The Gom Player program has been uninstalled, but they must have packaged it with a bunch of insidious BS. I only even use IE because the Korean government forces people to use that browser for online banking, in addition to being forced to install a bunch of "safety" programs ("Keysecure" anyone?) in order to check balances and such (which is probably a Samsung conspiracy to keep Apple unviable). Anyway, I'm running Spybot and Avast right now, and hating these Korean companies. Can anybody solve this problem, and/or advise me of what other things they might have done to my system?
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