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About daniellouwrens

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  • System Specifications:
    W7, 4 Gig Ram, nVidia N220 Graphics, 1 TB HD. DVD/R Blueray Compat
  1. daniellouwrens

    Help with Very slow Laptop

    Sorry, the browser I use is Chrome, is that good or bad??
  2. daniellouwrens

    Help with Very slow Laptop

    Hi regarding PCMatic/SS I reinstalled it this morning and it is now working okay, the install went a little different to the last time because this time it asked to turn PCMatic/SS off before continuing, that did not happen last time, although at first it seemed to be okay. I have downloaded and installed the DAT files and restarted and it is all still okay, is that something I should do periodically? Regarding the Laptop, it has been getting progressively slower, the internet is slow because I am travelling and using very inadequate wi-fi connections but perhaps the progressive deterioration was my imagination, when you are in a hurry things always seem worse. This morning I disabled all unnecessary background processes, such as visual enhancements, aero, desktop background etc and some services and the Laptop is now flying. Thanks for the excellent support. Regards Daniel
  3. Hi I am looking for some help with an issue I am having with my Laptop. I have not gone to PC Matic support because I am sure it is not their problem. Supershield has been eratic in loading, a couple of days ago Supershield was not loading to the tray and support said I should reinstall and sent me a link, I reinstalled and that worked for a ouple of days. Now the last three times I started SS loaded to the tray but was red and when I right clicked and selected SS protection it showed "off until reboot" I selected to start SS but it did not start, restarting did not fix it with the red shield still displaying. Now the last time I restarted PCmatic/SS did not load again. I restarted and the same thing happened, all service are running. The reason I do not think it is a PCmatic/SS issue is that I have been working to get my Laptop running as it should, it has been very, very, slow and all hardware checks have been okay, Seatools has not found any HDD errors and I have uninstalled and reinstalled my GPU drivers. I have gone to the Windows 7 forum and GeekPolice Malware fighting site and passed all their tests with flying colours and everyone has been mystified. I am wondering if anyone here has any suggestions, I do not want to reinstal the OS because I have time pressures and am hoping that a different approach will work. Any ideas?? Cheers Daniel
  4. daniellouwrens

    Info Center has stopped working

    Hi Don't Panic!! :-) I have no idea what changed but it is working okay now. Cheers Daniel
  5. Hi I have reinstalled PC Matic/Supershield on a fully Updated W7 x64 Laptop, when I restart the Laptop a message comes up that "Info Center has stopped working" an an option to check online for a solution or close the program. Can you please advise how I can fix this? Thanks Daniel
  6. daniellouwrens

    Same PC shown twice

    Hi When I open PCMatic it shows that I have used all licenses 5 out of 5. This is not the case, I have used 4 only. One of the PC's is showing twice but with a different GUID number. I believe this is caused by uninstalling PCMatic and reinstalling it onto a different hard drive but on the same PC. Please advise how I fix this. Thanks Daniel
  7. Hi A few days ago I tried to open a program, one I use often, and a SS message came up that the program was stopped, with no choice to allow or not to allow. I had to uninstall PCMatic to get the program to run. How do I prevent this happening again when I reinstall PCMatic? I run many programs over 4 PC's and cannot remember which program it was, but I only run programs from reputable suppliers. Thanks Daniel
  8. Hi This is probably covered in one of the videos but as I am working 12 - 14 hrs a day I have little opportunity to get to a PC and watch them. BUT, I have been prompted to download SuperShield, I thought SS was already installed as a part of my PC Matic Always Green install, certainly the tray icon says PC Matic SuperShield. What should I do? Cheers
  9. daniellouwrens

    How to stop a program being updated

    Hi It's just too obvious :-) , sorry to waste your time. PC Matic, along with Casper Clone software is without a doubt the best setup software I have used, everything is covered and a great UI. Thanks Daniel
  10. Hi I believe PC Matic scan updated adobe reader last night during a full scan. The update was to Adobe DC (or similar) which I think is about the worst piece of software I have used. I have uninstalled it and reinstalled Adobe 11. How do I prevent PC Matic from updating it again? Thanks and regards Daniel
  11. daniellouwrens

    Right click option

    Great, an excellent fall back position. I appreciate your help. Regards Daniel
  12. daniellouwrens

    Right click option

    Hi is there an option in PC Matic to send a file to be scanned with Supershield. Thanks Daniel
  13. daniellouwrens

    PC Matic Always Green "not Transferable"

    Thank you for your quick reply. Regards Daniel
  14. Hi the download link to try PC Matic Always Green has a note "Not Transferable" does that refer to the license or does it mean you cannot install it on another PC if your PC dies? Thanks Daniel