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jeffce

Trusted Malware Techs
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Everything posted by jeffce

  1. Hi, You want Java Runtime Environment (JRE) version 6 update 25 Please download JavaRa to your desktop and unzip it to its own folder Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then click Remove Older Versions. Accept any prompts. Open JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista) again and select Search For Updates. Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer. ---------- Malwarebytes Double-click mbam-setup.exe, select Perform quick scan, then click Scan as shown below. When the scan is complete, click OK, then Show Results to view the results. Be sure that everything is checked, and click Remove Selected. When completed, a log will open in Notepad. Please save it to a convenient location and post the results. The log can also be found here: C:\Documents and Settings\<User name>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt ---------- ESET Online Scanner I'd like us to scan your machine with ESET Online Scan Note: It is recommended to disable on-board anti-virus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time. Please don't go surfing while your resident protection is disabled! Once the scan is finished remember to re-enable your anti-virus along with your anti-spyware programs. Hold down Control and click on the following link to open ESET OnlineScan in a new window.ESET OnlineScan Click the button. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)Click on to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Check Make sure that the option "Remove found threats" is Unchecked Push the Start button. ESET will then download updates for itself, install itself, and beginscanning your computer. Please be patient as this can take some time. When the scan completes, push Push , and save the file to your desktop using a unique name, such asESETScan. Include the contents of this report in your next reply. Push the button. Push http://www.eset.com/onlinescan/ In your next reply please let me know how your system is running and post the logs to Malwarebytes and ESET Online Scan.
  2. Don't worry about the GMER scan. Lets go to something else shall we. Please download JavaRa to your desktop and unzip it to its own folder Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then click Remove Older Versions. Accept any prompts. Open JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista) again and select Search For Updates. Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest Java Runtime Environment (JRE) version for your computer. ---------- Malwarebytes Double-click mbam-setup.exe, select Perform quick scan, then click Scan as shown below. When the scan is complete, click OK, then Show Results to view the results. Be sure that everything is checked, and click Remove Selected. When completed, a log will open in Notepad. Please save it to a convenient location and post the results. The log can also be found here: C:\Documents and Settings\<User name>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt ---------- ESET Online Scanner I'd like us to scan your machine with ESET Online Scan Note: It is recommended to disable on-board anti-virus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time. Please don't go surfing while your resident protection is disabled! Once the scan is finished remember to re-enable your anti-virus along with your anti-spyware programs. Hold down Control and click on the following link to open ESET OnlineScan in a new window.ESET OnlineScan Click the button. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)Click on to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the button. Accept any security warnings from your browser. Check Make sure that the option "Remove found threats" is Unchecked Push the Start button. ESET will then download updates for itself, install itself, and beginscanning your computer. Please be patient as this can take some time. When the scan completes, push Push , and save the file to your desktop using a unique name, such asESETScan. Include the contents of this report in your next reply. Push the button. Push http://www.eset.com/onlinescan/ In your next reply please let me know how your system is running and post the logs to Malwarebytes and ESET Online Scan.
  3. Lets try a little bit something different. I need you to boot into Safe Mode by doing the following: Reboot Your System in Safe Mode How to use the F8 method to Start Your Computer in Safe Mode Restart the computer. As soon as BIOS is loaded begin tapping the F8 key until the Advanced Options menu appears. Use the arrow keys to select the Safe mode menu item Press Enter. ---------- Download GMER Rootkit Scanner from here or here. Extract the contents of the zipped file to desktop. Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent . If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO. Click the image to enlarge it In the right panel, you will see several boxes that have been checked. Uncheck the following ... IAT/EAT Drives/Partition other than Systemdrive (typically C:\) Show All (don't miss this one) Then click the Scan button & wait for it to finish. Once done click on the [save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post. Save it where you can easily find it, such as your desktop, and attach it in your reply. Boot back into Normal Mode. **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries. In your next reply please post the log created by GMER.
  4. Let's get going... I notice that you have both Webroot AV and Comodo Internet Security running at the same time. Having more than one antivirus program running at the same time can seriously degrade the performance of your system. Please uninstall either Webroot AV or Comodo Internet Security (which ever you prefer) using either the provided uninstall feature that is part of the antivirus program or through Add/Remove Programs (for Vista and Win 7 users to go to Programs and Features in the Control Panel). As a rule of thumb one should run one firewall, one antivirus program in memory, and one antispyware utility in memory. It's fine to have other security tools available on an as-needed or on-demand basis, but when multiple tools simultaneously perform the same function, you're asking for trouble. ---------- Download GMER Rootkit Scanner from here or here. Extract the contents of the zipped file to desktop. Double click GMER.exe. If asked to allow gmer.sys driver to load, please consent . If it gives you a warning about rootkit activity and asks if you want to run scan...click on NO. Click the image to enlarge it In the right panel, you will see several boxes that have been checked. Uncheck the following ... IAT/EAT Drives/Partition other than Systemdrive (typically C:\) Show All (don't miss this one) Then click the Scan button & wait for it to finish. Once done click on the [save..] button, and in the File name area, type in "Gmer.txt" or it will save as a .log file which cannot be uploaded to your post. Save it where you can easily find it, such as your desktop, and attach it in your reply. **Caution** Rootkit scans often produce false positives. Do NOT take any action on any "<--- ROOKIT" entries. ---------- Lets get a scan of your Master Boot Record shall we: Download aswMBR.exe ( 511KB ) to your desktop. Double click the aswMBR.exe to run it Click the Scan button to start scan On completion of the scan click Save Log, save it to your Desktop and post in your next reply In your next reply please post the logs created by GMER and aswMBR.
  5. Hi and Welcome!! My name is Jeff. I would be more than happy to take a look at your log and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following: I will be working on your Malware issues, this may or may not, solve other issues you have with your machine. The fixes are specific to your problem and should only be used for the issues on this machine. Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear. It's often worth reading through these instructions and printing them for ease of reference. If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry. Please reply to this thread. Do not start a new topic. Please be advised, as I am still in training, all my replies to you will be checked for accuracy by one of our experts to ensure that I am giving you the best possible advise, this will be a team effort. This may cause a delay, but I will do my best to keep it as short as possible. Please bear with me, I will post back to you as soon as I can. IMPORTANT NOTE : Please do not delete anything unless instructed to. DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision. Doing so could make your system inoperable and could require a full reinstall of your Operating System and losing all your programs and data. Vista and Windows 7 users: These tools MUST be run from the executable. (.exe) every time you run them with Admin Rights (Right click, choose "Run as Administrator") Stay with this topic until I give you the all clean post.
  6. Hi there Conspire. I just registered here and saw you so I wanted to say hi!

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