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jeffce

Trusted Malware Techs
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Posts posted by jeffce


  1. Hi NascarFan19,

     

    We are almost done. :)

    ---------

     

    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

      DDS::
      TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
      TB: {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - No File
      EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
      EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
      
    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

       

      Posted Image

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

    ----------


  2. Hi,

     

     

    I see that you have Malwarebytes already on your computer. Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.

    ----------

     

     

    ESET Online Scanner:

     

    Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

     

    Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

    • Please go here then click on: Posted Image
    • Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.

      All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

    • Select the option YES, I accept the Terms of Use then click on: Posted Image
    • When prompted allow the Add-On/Active X to install.
    • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
    • Now click on Advanced Settings and select the following:

      • Scan for potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth Technology
    • Now click on: Posted Image
    • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
    • When completed the Online Scan will begin automatically.
    • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
    • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
    • Now click on: Posted Image
    • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
    • Copy and paste that log as a reply to this topic.
    Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

    ----------

     

    In your next reply please post the logs created by Malwarebytes and ESET online scanner.

     

    How is your system running? :)


  3. Hi Lorrea,

     

    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

      DDS::
      TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
      Trusted Zone: internet
      Trusted Zone: intuit.com\ttlc
      Trusted Zone: mcafee.com
      BHO-X64:		 AcroIEHelperStub - No File
      BHO-X64:		 Canon Easy-WebPrint EX BHO - No File
      BHO-X64:		 scriptproxy - No File
      BHO-X64:		 Yontoo Layers - No File
      TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
      EB-X64: {21347690-EC41-4F9A-8887-1F4AEE672439} - No File
      
      Firefox::
      FF - ProfilePath - C:\Users\lorrea\AppData\Roaming\Mozilla\Firefox\Profiles\izf5kge9.default\
      FF - prefs.js: keyword.URL - hxxp://search.toolbars.alexa.com/?ver=spkyf-1.6.0&src=ab&aid=8z2Na14dwW00gq&q=
      
      Folder::
      C:\Users\lorrea\AppData\Local\{3C5C8126-04A2-4EE3-ACFF-3C71A654A151}
      C:\Users\lorrea\AppData\Local\{81F36AA0-E58B-4D5B-A995-3CCDF4DF7B5E}
      C:\Users\lorrea\AppData\Local\{0F4016F3-9A40-446B-8D66-93AE72120587}
      C:\Users\lorrea\AppData\Local\{786856A9-1B79-4F78-AA28-4C6D691DFB1D}
      C:\Users\lorrea\AppData\Local\{541BADC1-2A31-4944-AAB3-656AB77F6F20}
      C:\Users\lorrea\AppData\Local\{9DA6096C-0033-4E33-8C85-2B1310B91CC0}
      
      RegLock::
      [HKEY_USERS\.Default\Software\Microsoft\Internet Explorer\Approved Extensions]
      [HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B9A09F18-45AB-4F09-A117-A4ADDA8FA8C8}]
      [HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane]
      [HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane\0]
      [HKEY_LOCAL_MACHINE\system\ControlSet002\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
      
    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

       

      Posted Image

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

    ----------

     

    In your next reply please post the logs created by ComboFix. :)


  4. Hi Lorrea (I hope it's ok to call you that),

     

    **WARNING**Unfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.

     

    Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.

     

    If you would like to format and reinstall your Operating System please let me know and we can assist you with that.

     

    If you would like to continue with the cleaning, please continue with the following instructions and I will be more than happy to help. :)

    ----------

     

     

    Please download TDSSKiller.zip

    • Extract it to your desktop
    • Right-click and Run as Administrator TDSSKiller.exe
    • Press Start Scan

      • Only if Malicious objects are found then ensure Cure is selected
      • Then click Continue > Reboot now
    • Copy and paste the log in your next reply

      • A copy of the log will be saved automatically to the root of the drive (typically C:\)
    ----------

     

     

    Download Combofix from either of the links below, and save it to your desktop.

    Link 1

    Link 2

     

    **Note: It is important that it is saved directly to your desktop**

     

    --------------------------------------------------------------------

     

    IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

     

    --------------------------------------------------------------------

     

    Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.

    • When finished, it will produce a report for you.
    • Please post the C:\ComboFix.txt for further review.
    ----------

     

    If you have chosen to attempt cleaning please post the logs created by TDSSKiller and ComboFix.


  5. Hi NascarFan19,

     

    How is your system running now?

    -----------

     

    Lets get some updates on your system...

     

     

     

    You have an older version of Adobe Reader. You can download the current version HERE

     

    You may want to consider Foxit Reader instead. It may be a bit lighter on resources.

     

    Visit their support forum

    Foxit Forum

     

    In either case you should uninstall Adobe Reader 7.0 first. Be sure to move any PDF documents to another folder first though.

    ----------

     

     

    Please download JavaRa to your desktop and unzip it to its own

    folder

    • Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then

      click Remove Older Versions.

    • Accept any prompts.
    • Open JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista) again and select Search For Updates.
    • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest

      Java Runtime Environment (JRE) version for your computer.

    ----------

     

    Please run DDS again and post both of the logs created into your next reply. How is your system running now?


  6. Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

    • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.

    • Please subscribe to this topic, if you haven't already.

    • The fixes are specific to your problem and should only be used for the issues on this machine.

    • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.

    • It's often worth reading through these instructions and printing them for ease of reference.

    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.

    • Please reply to this thread. Do not start a new topic.
    IMPORTANT NOTE : Please do not delete anything unless instructed to.

    DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

    Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.

     

    Vista and Windows 7 users:

    These tools MUST be run from the executable (.exe) every time you run them

    with Admin Rights (Right click, choose "Run as Administrator")

     

    Stay with this topic until I give you the all clean post.

    ----------

     

     

    Please download DDS from either of these links

     

    LINK 1

    LINK 2

     

    and save it to your desktop.

    • Disable any script blocking protection
    • Right-click and Run as Administrator dds to run the tool.
    • When done, two DDS.txt's will open.
    • Save both reports to your desktop.
    ---------------------------------------------------

    Please include the contents of the following in your next reply:

     

    DDS.txt

     

    Attach.txt

    ----------

     

     

    Please download aswMBR to your desktop.

    • Right click and Run as Administrator the aswMBR icon to run it.
    • Click the Scan button to start scan.
    • When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
    Posted Image

    Click the image to enlarge it

    ----------

     

    In your next reply please post the logs created by DDS and aswMBR.exe :)


  7. Hi NascarFan19,

     

    the 2nd scan (after reboot) is to be done without the LOP Check or Purity boxes checked. Before doing the 2nd scan, I wanted to be sure I was doing this correctly.

    Yes please go ahead and run OTL without LOP or Purity checked. :)

    ------------

     

    To begin with I would remove AVG using the tool here. Download and run the tool and then reboot your system.

    -----------

     

    I would recommend using either Microsoft Security Essentials or

    Avast as your antivirus program. They are much lighter on resources, but be sure to just choose one.

     

    Are you using a wireless router? If you are I would recommend just using the Windows Firewall that comes with the system. The wireless router is a like a firewall in itself if you have it secured. If you are not using a wireless router I would recommend either of these two following programs but choose only one... Online Armor Free or

    Agnitum Outpost Firewall Free

    -------------

     

    The changes that were made to your system I did expect. When we are finished you can change your homepage without problem and add the Party Poker shortcut back.

    -------------

     

    In your next reply please post the new OTL log and let me know what problems you are still having. :)


  8. Hi NascarFan19,

     

    You are correct about the amount of RAM. You would be better served by having more than you do now. I am not a big fan of AVG and ZoneAlarm. In my experience I have found that those two programs are resource hogs. If you would like for me to suggest something different please let me know and I will.

    -----------

     

    Please download and run ERUNT (Emergency Recovery Utility NT). This program allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed. **Remember if you are using Windows Vista as your operating system right-click the executable and Run as Administrator.

    ---------------

     

     

    Run OTL.exe

    • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

       

      :Services
      
      :OTL
      SRV - (NMSAccess) -- File not found
      SRV - (msCMTSrvc) -- File not found
      SRV - (HidServ) -- File not found
      SRV - (AppMgmt) -- File not found
      IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://srch-qus7.hpwis.com/
      IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,Default_Search_URL = http://www.google.com/ie
      IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-qus7.hpwis.com/
      IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.facebook.com/login.php
      IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.google.com/ie
      O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found.
      O3 - HKCU\..\Toolbar\ShellBrowser: (no name) - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - No CLSID value found.
      O3 - HKCU\..\Toolbar\ShellBrowser: (no name) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No CLSID value found.
      O3 - HKCU\..\Toolbar\WebBrowser: (no name) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No CLSID value found.
      O9 - Extra Button: PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Documents and Settings\Owner\Desktop\PartyPoker.net.lnk ()
      O9 - Extra 'Tools' menuitem : PartyPoker.net - {F4430FE8-2638-42e5-B849-800749B94EED} - C:\Documents and Settings\Owner\Desktop\PartyPoker.net.lnk ()
      O16 - DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA} Reg Error: Key error. (Reg Error: Value error.)
      
      :Files
      ipconfig /flushdns /c
      
      :Reg
      [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile\AuthorizedApplications\List]
      "C:\Program Files\BearShare Applications\BearShare\BearShare.exe"=-
      
      :Commands
      [purity]
      [resethosts]
      [emptyjava]
      [emptyflash]
      [emptytemp]
      [clearallrestorepoints]
      [start explorer]
      [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered. There will be a log created when it completes that I will need in your next reply. Reboot when it is done.
    • Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
    -------------------

     

    In your next reply please let me know about AVG and ZoneAlarm. Also please post both of the logs that are created by OTL. :)


  9. Hi NascarFan19,

     

    Lets get a look with another tool and dig a little deeper. :)

     

    • Download OTL to your desktop.
    • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.

      Note:These logs can be located in the OTL. folder on you C:\ drive if they fail to open automatically.

    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.
    ----------

  10. Hi yoyocool2,

    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

      File::
      C:\Users\Hayleee\Downloads\SoftonicDownloader_for_windows-movie-maker(1).exe
      C:\Users\Hayleee\Downloads\SoftonicDownloader_for_windows-movie-maker.exe
      
    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

       

      Posted Image

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

    ----------

     

    In your next reply please post the logs created by Combofix and also let me know how your system is running. :)


  11. Hi NascarFan19,

     

    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

      File::
      C:\Documents and Settings\Owner\My Documents\PicMorph.exe
      C:\WINDOWS\system32\ConTest.dll
      
    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

       

      Posted Image

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

    ----------

     

    In your next reply please post the ComboFix log that is created and let me know how your system is behaving. :)


  12. Hi,

     

     

    I see that you have Malwarebytes on your system. Please open Malwarebytes, update it and then run a Quick Scan. Please save the log that is created for your next reply.

    ----------

     

     

    ESET Online Scanner

    I'd like us to scan your machine with ESET Online Scan

     

    Note: It is recommended to disable on-board anti-virus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.

    Please don't go surfing while your resident protection is disabled!

    Once the scan is finished remember to re-enable your anti-virus along with your anti-spyware programs.

     

    • Hold down Control and click on the following link to open ESET OnlineScan in a new window.

      ESET OnlineScan

    • Click the Posted Image button.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

      • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the Posted Image icon on your desktop.
    • Check Posted Image
    • Click the Start button.
    • Accept any security warnings from your browser.
    • Check Posted Image
    • Make sure that the option "Remove found threats" is Unchecked
    • Push the Start button.
    • ESET will then download updates for itself, install itself, and begin

      scanning your computer. Please be patient as this can take some time.

    • When the scan completes, push Posted Image
    • Push Posted Image, and save the file to your desktop using a unique name, such as

      ESETScan. Include the contents of this report in your next reply.

    • Push the Back button.
    • Push Finish
    http://www.eset.com/onlinescan/

    ----------

     

    In your next reply please post the logs created by Malwarebytes and ESET online scanner.


  13. Hi hadleycat,

     

    do you think you could recommend me a good anti virus?

    I see you are using Microsoft Security Essentials. That is just what I use actually, but if you do not like that one I would recommend Avast as an alternative.

    ---------

     

     

    IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :) SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :)

     

    This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

    ----------

     

    The following will implement some cleanup procedures as well as reset System Restore points:

     

    Click Start > Run and copy/paste the following text into the Run box as shown and click OK.

    Combofix /Uninstall

    (Note: There is a space between the ..X and the /U that needs to be there.)

     

    Posted Image

    ----------

     

    Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted so they aren't cluttering up your desktop.

     

    Here are some tips to reduce the potential for spyware infection in the future:

     

    1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
    Make your Mozilla Firefox more secure - This can be done by adding these add-ons:

    2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:
    • Open Internet Explorer
    • Click on Tools > Internet Options
    • Press Security tab
    • Select Internet zone then place check next to Enable Protected Mode if not already done
    • Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
    • Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
    3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

     

    4. Firewall

    Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:

    Online Armor Free

    Agnitum Outpost Firewall Free

     

    5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

     

    6. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002

    Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

     

    7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

     

    8.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

     

    Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.


  14. Hi NascarFan19,

     

    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

      DDS::
      
      BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
      TB: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - No File
      TB: {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - No File
      TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
      EB: {4528BBE0-4E08-11D5-AD55-00010333D0AD} - No File
      EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
      DPF: {CAFEEFAC-0014-0000-0001-ABCDEFFEDCBA}
      
      File::
      c:\docume~1\owner\locals~1\temp\esihdrv.sys
      
      DirLook::
      c:\documents and settings\All Users\Application Data\BlueSprig
      
      Driver::
      esihdrv
      
    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

       

      Posted Image

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

    ----------


  15. Hi,

     

    Download TFC to your desktop

    • Close any open windows.
    • Right-click and Run as Administrator the TFC icon to run the program
    • TFC will close all open programs itself in order to run,
    • Click the Start button to begin the process.
    • Allow TFC to run uninterrupted.
    • The program should not take long to finish it's job
    • Once its finished it should automatically reboot your machine,
    • if it doesn't, manually reboot to ensure a complete clean
    ----------

     

     

    I see that you have Malwarebytes on your system. Please open Malwarebytes, update it and then run a Quick Scan. Please save the log that is created for your next reply.

    ----------

     

     

    ESET Online Scanner

    I'd like us to scan your machine with ESET Online Scan

     

    Note: It is recommended to disable on-board anti-virus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.

    Please don't go surfing while your resident protection is disabled!

    Once the scan is finished remember to re-enable your anti-virus along with your anti-spyware programs.

     

     

    As a Vista/Win7 user you will need to right click your browser icon and select "Run as Administrator" in order to run this scan.

    • Do not use this instance of your browser for anything besides doing this scan
    • When the scan is complete and the results saved, close that instance of your browser
    • Open a new one the usual way and post the results in this topic.
    • Right-click and Run as Administartor on the following link to open ESET OnlineScan in a new window.

      ESET OnlineScan

    • Click the Posted Image button.
    • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)

      • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
      • Double click on the Posted Image icon on your desktop.
    • Check Posted Image
    • Click the Start button.
    • Accept any security warnings from your browser.
    • Check Posted Image
    • Make sure that the option "Remove found threats" is Unchecked
    • Push the Start button.
    • ESET will then download updates for itself, install itself, and begin

      scanning your computer. Please be patient as this can take some time.

    • When the scan completes, push Posted Image
    • Push Posted Image, and save the file to your desktop using a unique name, such as

      ESETScan. Include the contents of this report in your next reply.

    • Push the Back button.
    • Push Finish
    http://www.eset.com/onlinescan/

    ----------

     

    In your next reply please post the logs made by Malwarebytes and ESET online scanner. :)


  16. Hi hadleycat,

     

    LOL!! Like Men in Black huh? :D Glad to hear thing are running better. Lets get some updates on your system.

     

     

    You have an older version of Adobe Reader. You can download the current version HERE

     

    You may want to consider Foxit Reader instead. It may be a bit lighter on resources.

     

    Visit their support forum

    Foxit Forum

     

    In either case you should uninstall Adobe Reader 7.0 first. Be sure to move any PDF documents to another folder first though.

    ----------

     

     

    Please download JavaRa to your desktop and unzip it to its own

    folder

    • Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then

      click Remove Older Versions.

    • Accept any prompts.
    • Open JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista) again and select Search For Updates.
    • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest

      Java Runtime Environment (JRE) version for your computer.

    ----------

     

    Please run a new scan with DDS and post both of the new logs created into your next reply. :)

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