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jeffce

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Posts posted by jeffce


  1. Please read through these instructions to familarize yourself with what to expect when this tool runs

     

    Download ComboFix from one of these locations:

     

    Link 1

    Link 2

     

    * IMPORTANT !!! Save ComboFix.exe to your Desktop

    • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. Note: If you are having difficulty properly disabling your protective programs, or are unsure as to what programs need to be disabled, please refer to the information available through this link : How to Disable your Security Programs
    • Double click on ComboFix.exe & follow the prompts.
    • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
    • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
    **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

     

     

    Posted Image

    Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

     

    Posted Image

     

    Click on Yes, to continue scanning for malware.

     

    When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

     

    Notes:

     

    1.Do not mouse-click Combofix's window while it is running. That may cause it to stall.

    2. ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.

    3. CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.

    ----------


  2. Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

    • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.

    • Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Watch Topic button to the right of your topic title and then choosing the notification method ( Recommended: Inmediate Notification)

    • The fixes are specific to your problem and should only be used for the issues on this machine.

    • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.

    • It's often worth reading through these instructions and printing them for ease of reference.

    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.

    • Please reply to this thread. Do not start a new topic.
    IMPORTANT NOTE : Please do not delete anything unless instructed to.

    DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

    Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.

     

    Vista and Windows 7 users:

    These tools MUST be run from the executable (.exe) every time you run them

    with Admin Rights (Right click, choose "Run as Administrator")

     

    Stay with this topic until I give you the all clean post.

    ----------

     

     

    Please download aswMBR to your desktop.

     

    • Double click the aswMBR icon to run it.
    • Click the Scan button to start scan.
    • When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
    Posted Image

    Click the image to enlarge it

    ----------

     

    As a note: I understand your desire for privacy but please do not block out any portions of the logs. When we begin to attempt to fix your system the file paths will not work. If you would, please run new scans with DDS and then post the new logs created by DDS and aswMBR. :)


  3. Hi,

     

    Since it seems to hang try this fix instead...

     

     

    Run OTL.exe

    • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

       

      :Services
      
      :OTL
      SRV - (CDScheduler) -- C:\Program Files (x86)\CyberDefender\SchedulerService\SchedulerService.exe (CyberDefender Corp.)
      IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...referrer:source?}
      IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...referrer:source?}
      IE - HKLM\..\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}: "URL" = http://www.ask.com/w...&q={SEARCHTERMS}
      IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE8SRC
      IE - HKCU\..\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}: "URL" = http://www.ask.com/w...&q={SEARCHTERMS}
      FF - HKLM\Software\MozillaPlugins\@pandonetworks.com/PandoWebPlugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll (Pando Networks)
      FF - HKCU\Software\MozillaPlugins\pandonetworks.com/PandoWebPlugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll (Pando Networks)
      O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
      O15 - HKCU\..Trusted Domains: ebay.com ([my] https in Trusted sites)
      O15 - HKCU\..Trusted Domains: ebay.com ([signin] https in Trusted sites)
      O15 - HKCU\..Trusted Domains: facebook.com ([apps] https in Trusted sites)
      O15 - HKCU\..Trusted Domains: facebook.com ([www] https in Trusted sites)
      O15 - HKCU\..Trusted Domains: freerealms.com ([]* in Trusted sites)
      O15 - HKCU\..Trusted Domains: secunia.com ([]https in Trusted sites)
      O15 - HKCU\..Trusted Domains: soe.com ([]* in Trusted sites)
      O15 - HKCU\..Trusted Domains: sony.com ([]* in Trusted sites)
      [17 C:\Windows\SysNative\*.tmp files -> C:\Windows\SysNative\*.tmp -> ]
      [1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]
      [2012/01/20 19:52:16 | 000,000,000 | ---D | M] -- C:\Users\Lan-Ed-Tul\AppData\Roaming\CyberDefender
      
      :Files
      ipconfig /flushdns /c
      
      :Commands
      [purity]
      [emptytemp]
      [start explorer]
      [Reboot]
      
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot when it is done
    • Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
    ----------

  4. Hi,

     

    Sorry about the delay...

     

     

    Please download and run ERUNT (Emergency Recovery Utility NT). This program allows you to keep a complete backup of your registry and restore it when needed. The standard registry backup options that come with Windows back up most of the registry but not all of it. ERUNT however creates a complete backup set, including the Security hive and user related sections. ERUNT is easy to use and since it creates a full backup, there are no options or choices other than to select the location of the backup files. The backup set includes a small executable that will launch the registry restore if needed. **Remember if you are using Windows Vista as your operating system right-click the executable and Run as Administrator.

    ----------

     

     

    Run OTL.exe

    • Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL

       

      :Services
      
      :OTL
      :Services
      
      :OTL
      
      SRV - (CDScheduler) -- C:\Program Files (x86)\CyberDefender\SchedulerService\SchedulerService.exe (CyberDefender Corp.)
      IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...referrer:source?}
      IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...referrer:source?}
      IE - HKLM\..\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}: "URL" = http://www.ask.com/w...&q={SEARCHTERMS}
      IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE8SRC
      IE - HKCU\..\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}: "URL" = http://www.ask.com/w...&q={SEARCHTERMS}
      FF - HKLM\Software\MozillaPlugins\@pandonetworks.com/PandoWebPlugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll (Pando Networks)
      FF - HKCU\Software\MozillaPlugins\pandonetworks.com/PandoWebPlugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll (Pando Networks)
      O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
      O15 - HKCU\..Trusted Domains: ebay.com ([my] https in Trusted sites)
      O15 - HKCU\..Trusted Domains: ebay.com ([signin] https in Trusted sites)
      O15 - HKCU\..Trusted Domains: facebook.com ([apps] https in Trusted sites)
      O15 - HKCU\..Trusted Domains: facebook.com ([www] https in Trusted sites)
      O15 - HKCU\..Trusted Domains: freerealms.com ([]* in Trusted sites)
      O15 - HKCU\..Trusted Domains: secunia.com ([]https in Trusted sites)
      O15 - HKCU\..Trusted Domains: soe.com ([]* in Trusted sites)
      O15 - HKCU\..Trusted Domains: sony.com ([]* in Trusted sites)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      O34 - HKLM BootExecute: (autocheck lsdelete)
      [17 C:\Windows\SysNative\*.tmp files -> C:\Windows\SysNative\*.tmp -> ]
      [1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]
      [2012/01/20 19:52:16 | 000,000,000 | ---D | M] -- C:\Users\Lan-Ed-Tul\AppData\Roaming\CyberDefender
      
      :Files
      ipconfig /flushdns /c
      
      :Commands
      [purity]
      [emptytemp]
      [start explorer]
      [Reboot]
    • Then click the Run Fix button at the top
    • Let the program run unhindered, reboot when it is done
    • Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
    ----------

  5. Ok...let's try another way.

     

     

    • Download OTL to your desktop.
    • Right-click and Run as Administrator on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
    • When the window appears, underneath Output at the top change it to Minimal Output.
    • Check the boxes beside LOP Check and Purity Check.
    • Click the Run Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.

    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt.

      Note:These logs can be located in the OTL. folder on you C: drive if they fail to open automatically.

    • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post it with your next reply. You may need two posts to fit them both in.

  6. Hi,

     

    I see some entries that do need to go but so far nothing particularly bad. :)

     

     

    Download Combofix from either of the links below, and save it to your desktop.

    Link 1

    Link 2

     

    **Note: It is important that it is saved directly to your desktop**

     

    --------------------------------------------------------------------

     

    IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

     

    --------------------------------------------------------------------

     

    Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.

    • When finished, it will produce a report for you.
    • Please post the C:\ComboFix.txt for further review.
    ----------

  7. Hi and Welcome!! :) My name is Jeff. I would be more than happy to take a look at your malware results logs and help you with solving any malware problems you might have. Logs can take a while to research, so please be patient and know that I am working hard to get you a clean and functional system back in your hands. I'd be grateful if you would note the following:

    • I will be working on your Malware issues, this may or may not, solve other issues you have with your machine.

    • The fixes are specific to your problem and should only be used for the issues on this machine.

    • Please continue to review my answers until I tell you your machine appears to be clear. Absence of symptoms does not mean that everything is clear.

    • It's often worth reading through these instructions and printing them for ease of reference.

    • If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.

    • Please reply to this thread. Do not start a new topic.
    IMPORTANT NOTE : Please do not delete anything unless instructed to.

    DO NOT use any TOOLS such as Combofix or HijackThis fixes without supervision.

    Doing so could make your system inoperable and could require a full reinstall of your OS losing all your programs and data.

     

    Vista and Windows 7 users:

    These tools MUST be run from the executable (.exe) every time you run them

    with Admin Rights (Right click, choose "Run as Administrator")

     

    Stay with this topic until I give you the all clean post.

     

    First we need to make all files and folders VISIBLE:

     

    • Go to start>control panel>folder options>view
    • Choose to "show hidden files and folders,"
    • Uncheck the "hide protected operating system files" and the "hide extensions for know file types" boxes.
    • Close the window with OK
    Download CKScanner by askey127 from Here & save it to your Desktop.
    • Right-click and Run as Administrator CKScanner.exe then click Search For Files
    • When the cursor hourglass disappears, click Save List To File
    • A message box will verify the file saved
    • Double-click the CKFiles.txt icon on your desktop then copy/paste the contents in your next reply
    ----------

     

    What is it that is making you think you are having problems with malware? What symptoms are you experiencing?

    ----------

     

     

    Please download aswMBR to your desktop.

    • Right click and Run as Administrator the aswMBR icon to run it.
    • Click the Scan button to start scan.
    • When it finishes, press the save log button, save the logfile to your desktop and post its contents in your next reply.
    Posted Image

    Click the image to enlarge it

    ----------

     

    In your next reply please post the logs made by ckscanner and aswMBR.


  8. Hi,

     

    Providing there are no other malware related problems...

     

     

    IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :D SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :D

     

    This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

    ----------

     

     

    The following will implement some cleanup procedures as well as reset System Restore points:

     

    Click Start > Run and copy/paste the following text into the Run box as shown and click OK.

    Combofix /Uninstall

    (Note: There is a space between the ..X and the /U that needs to be there.)

     

    Posted Image

    ----------

     

    Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted using right-click > delete so they aren't cluttering up your desktop.

     

    Here are some tips to reduce the potential for spyware infection in the future:

     

    1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
    2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:
    • Open Internet Explorer
    • Click on Tools > Internet Options
    • Press Security tab
    • Select Internet zone then place check next to Enable Protected Mode if not already done
    • Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
    • Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
    3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

     

    4. Firewall

    Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:

    Online Armor Free

    Agnitum Outpost Firewall Free

     

    5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

     

    6. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002

    Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

     

    7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

     

    8.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

     

    Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.


  9. Hi,

     

    Let's get some updates before we cut you loose. :)

     

    You have an older version of Adobe Reader. You can download the current version HERE

     

    You may want to consider Foxit Reader instead. It may be a bit lighter on resources. Visit their support forum

    Foxit Forum .

     

    In either case you should uninstall Adobe Reader 9 first. Be sure to move any PDF documents to another folder first though.

    ----------

     

    Run a new scan with DDS and post both of the new logs that are made into your next reply.


  10. Hi,

     

    Since you do such a good job, here are a larger set of instructions.

    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

      ClearJavaCache::
      
      Folder::
      c:\program files\Lavasoft
      c:\programdata\Lavasoft
      
    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

       

      Posted Image

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

    ----------

     

     

    Malwarebytes

     

    I see that you have Malwarebytes already on your computer. Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.

    ----------

     

     

    ESET Online Scanner:

     

    Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

     

    Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

     

    • Please go here then click on: Posted Image
    • Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.

      All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

    • Select the option YES, I accept the Terms of Use then click on: Posted Image
    • When prompted allow the Add-On/Active X to install.
    • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
    • Now click on Advanced Settings and select the following:

      • Scan for potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth Technology
    • Now click on: Posted Image
    • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
    • When completed the Online Scan will begin automatically.
    • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
    • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
    • Now click on: Posted Image
    • Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt.
    • Copy and paste that log as a reply to this topic.
    Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

    ----------

     

    In your next reply please post the logs made by ComboFix, Malwarebytes and ESET online scanner. :)


  11. Hi,

     

    Ok let's get rid of those two antivirus programs since you don't want to keep either of them.

     

    Now go to Start >> Control Panel >> Programs and Features and remove the following:

     

    Ad-Aware

    Pando Media Booster

    PriceGong 2.5.3

    Norton Security Scan

     

    Once that has been completed run a new scan with ComboFix and post the newly created log into your next reply.


  12. Hi,

     

    Okie dokie...I see you have both AVG and LavaSoft antivirus running at once. Having more than one antivirus program running at once can seriously degrade the performance of your system and can be counter-productive when scanning for viruses. Let me know which one you would like to remove and I will get you the tool to do so.

    -------------

     

    • Please open Notepad (Start -> Run -> type notepad in the Open field -> OK) and copy and paste the text present inside the code box below:

      ClearJavaCache::
      
      DDS::
      
      uURLSearchHooks: H - No File
      uURLSearchHooks: H - No File
      mURLSearchHooks: H - No File
      BHO: {02478D38-C3F9-4efb-9B51-7695ECA05670} - No File
      BHO: Shopping Assistant Plugin: {1631550f-191d-4826-b069-d9439253d926} - c:\program files\pricegong\2.5.3\PriceGongIE.dll
      TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
      
    • Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop.

       

      Posted Image

    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
    • ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal.
    • When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply.
    CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.

    ----------


  13. Hi,

     

    I am pretty sure you remember the drill. Thanks for the logs....let's get going!! :)

    ------------

     

     

    Download Combofix from either of the links below, and save it to your desktop.

    Link 1

    Link 2

     

    **Note: It is important that it is saved directly to your desktop**

     

    --------------------------------------------------------------------

     

    IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

     

    --------------------------------------------------------------------

     

    Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.

    • When finished, it will produce a report for you.
    • Please post the C:\ComboFix.txt for further review.

  14. Hi,

     

    The update for adobe reader has been sitting in the task bar since I got the laptop from my brother. After my last post I let it install without uninstalling the previous version first - hope this is ok.

    If you were able to get Adobe updated just be sure to remove the older version.

    -------------

     

     

    IT APPEARS THAT YOUR LOGS ARE NOW CLEAN :D SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! :D

     

    This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection.

    ----------

     

     

    The following will implement some cleanup procedures as well as reset System Restore points:

     

    Click Start > Run and copy/paste the following text into the Run box as shown and click OK.

    Combofix /Uninstall

    (Note: There is a space between the ..X and the /U that needs to be there.)

     

    Posted Image

    ----------

     

    Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted using right-click > delete so they aren't cluttering up your desktop.

     

    Here are some tips to reduce the potential for spyware infection in the future:

     

    1. Make your Internet Explorer more secure - This can be done by following these simple instructions:

    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click once on the Security tab
    • Click once on the Internet icon so it becomes highlighted.
    • Click once on the Custom Level button.
    • Change the Download signed ActiveX controls to Prompt
    • Change the Download unsigned ActiveX controls to Disable
    • Change the Initialize and script ActiveX controls not marked as safe to Disable
    • Change the Installation of desktop items to Prompt
    • Change the Launching programs and files in an IFRAME to Prompt
    • Change the Navigate sub-frames across different domains to Prompt
    • When all these settings have been made, click on the OK button.
    • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
    2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:
    • Open Internet Explorer
    • Click on Tools > Internet Options
    • Press Security tab
    • Select Internet zone then place check next to Enable Protected Mode if not already done
    • Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply
    • Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled.
    3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection.

     

    4. Firewall

    Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below:

    Online Armor Free

    Agnitum Outpost Firewall Free

     

    5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open.

     

    6. Consider a custom hosts file such as MVPS HOSTS. This custom hosts file effectively blocks a wide range of unwanted ads, banners, 3rd party Cookies, 3rd party page counters, web bugs, and many hijackers. For information on how to download and install, please read this tutorial by WinHelp2002

    Note: Be sure to follow the instructions to disable the DNS Client service before installing a custom hosts file.

     

    7. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome.

     

    8.Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place?

     

    Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.


  15. Hi Ben (I hope it's ok to call you that),

     

    It is running much better. Appreciate your help and knowledge in getting this cleaned up!

    Glad that I am able to help.

     

    Lets get some updates on this system and then I think we will be good to go.

     

     

     

    You have an older version of Adobe Reader. You can download the current version HERE

     

    You may want to consider Foxit Reader instead. It may be a bit lighter on resources.

     

    Visit their support forum

    Foxit Forum

     

    In either case you should uninstall Adobe Reader 9.4.6 first. Be sure to move any PDF documents to another folder first though.

    ----------

     

     

    Please download JavaRa to your desktop and unzip it to its own

    folder

    • Run JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista), pick the language of your choice and click Select. Then

      click Remove Older Versions.

    • Accept any prompts.
    • Open JavaRa.exe (double-click for XP/right-click and Run as Administrator for Vista) again and select Search For Updates.
    • Select Update Using Sun Java's Website then click Search and click on the Open Webpage button. Download and install the latest

      Java Runtime Environment (JRE) version for your computer.

    ----------

     

    Run another scan with DDS and then post the logs that are created.


  16. Hi,

     

     

    Malwarebytes

     

    I see that you have Malwarebytes already on your computer. Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.

    ----------

     

     

    ESET Online Scanner:

     

    Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

     

    Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu.

    • Please go here then click on: Posted Image
    • Note: If using Mozilla Firefox you will need to download esetsmartinstaller_enu.exe when prompted then double click on it to install.

      All of the below instructions are compatible with either Internet Explorer or Mozilla FireFox.

    • Select the option YES, I accept the Terms of Use then click on: Posted Image
    • When prompted allow the Add-On/Active X to install.
    • Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked.
    • Now click on Advanced Settings and select the following:

      • Scan for potentially unwanted applications
      • Scan for potentially unsafe applications
      • Enable Anti-Stealth Technology
    • Now click on: Posted Image
    • The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection.
    • When completed the Online Scan will begin automatically.
    • Do not touch either the Mouse or keyboard during the scan otherwise it may stall.
    • When completed select Uninstall application on close if you so wish, make sure you copy the logfile first!
    • Now click on: Posted Image
    • Use notepad to open the logfile located at C:Program FilesESETEsetOnlineScannerlog.txt.
    • Copy and paste that log as a reply to this topic.
    Note: Do not forget to re-enable your Anti-Virus application after running the above scan!

    ----------

     

    In your next reply please post the logs made by Malwarebytes and ESET online scanner. :)

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