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jeffce

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Everything posted by jeffce

  1. Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you are the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. ----------
  2. Great!! Providing there are no more malware related problems... IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. ---------- The following will implement some cleanup procedures as well as reset System Restore points: Click Start > Run and copy/paste the following text into the Run box as shown and click OK. Combofix /Uninstall (Note: There is a space between the ..X and the /U that needs to be there.) ---------- Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted using right-click > delete so they aren't cluttering up your desktop. Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialize and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. Next press the Apply button and then the OK to exit the Internet Properties page. 2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:Open Internet Explorer Click on Tools > Internet Options Press Security tab Select Internet zone then place check next to Enable Protected Mode if not already done Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled. 3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below: Online Armor Free Agnitum Outpost Firewall Free 5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open. 6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 7. Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place? Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
  3. Hi, Download the file I attached to your Desktop then use the following instructions... Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Referring to the screenshot above, drag CFScript.txt into ComboFix.exe. ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal. When finished, it shall produce a log for you. Attach the contents of the log in your next reply. CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.---------- CFScript.txt
  4. Hi, Way to go. Glad that worked. Well, for now you can not worry about either. Go ahead and try to get an online scan with ESET with the instructions that I had provided. Once you get that scan completed go ahead and start up Microsoft Security Essentials. You can run Malwarebytes at the same time as well because they are not the same thing. MSSE is an antivirus that scans certain areas of the computer while Malwarebytes scans other areas of the computer that an antivirus program will not. In your next reply post the log made by ESET.
  5. Hi, The easiest way to reset services is to use this tool. Download Windows Repair (all in one) from this site Install and then run the program. On the Start Repairs tab, select Advanced Mode and click Start Select the items Checked in the screen shot below (remove the checks from the rest ) and check Restart System When Finished. ----------
  6. Hi, For the time being go ahead and use a wire and run the ESET scan. When you get finished post the log created.
  7. Let's try the obvious...shut down your computer....unplug your router for 30 seconds...plug the router back in...turn on computer....see if your internet is back.
  8. Hi, Go to Start >> Run >> type CMD and this will open the command prompt. In the command prompt type the following: IPCONFIG /RELEASE (press Enter) IPCONFIG /FLUSHDNS (press Enter) IPCONFIG /RENEW (press Enter) Close out of the command prompt and reboot. Try to connect to the internet now and let me know if that helped.
  9. Hi, Run Malwarebytes again and this time remove anything found. Attach the log to your next reply. ---------- Please download Farbar Service Scanner and run it on the computer with the issue. Make sure the following options are checked: Internet Services Windows Firewall System Restore Security Center Windows Update Press "Scan". It will create a log (FSS.txt) in the same directory the tool is run. Please copy and paste the log to your reply. In your next reply ATTACH the logs made by Malwarebytes and Farbar Service Scanner.
  10. Hi, Looking better.... Please download Malwarebytes' Anti-Malware to your desktop. Double-click mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select Perform quick scan, then click Scan as shown below. When the scan is complete, click OK, then Show Results to view the results. Be sure that everything is checked, and click Remove Selected. When completed, a log will open in Notepad. Please save it to a convenient location and post the results. The log can also be found here: C:\Documents and Settings\<User name>\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt ---------- ESET Online Scanner I'd like us to scan your machine with ESET Online Scan Note: It is recommended to disable on-board anti-virus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time. Please don't go surfing while your resident protection is disabled! Once the scan is finished remember to re-enable your anti-virus along with your anti-spyware programs. Hold down Control and click on the following link to open ESET OnlineScan in a new window. ESET OnlineScan Click the button. For alternate browsers only: (Microsoft Internet Explorer users can skip these steps) Click on to download the ESET Smart Installer. Save it to your desktop. Double click on the icon on your desktop. Check Click the Start button. Accept any security warnings from your browser. Check Make sure that the option "Remove found threats" is Unchecked Push the Start button. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time. When the scan completes, push Push , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply. Push the Back button. Push Finish http://www.eset.com/onlinescan/---------- In your next reply please post the logs made by Malwarebytes and ESET online scan.
  11. Hi, Download the attached file to your desktop and do the following... Save this as CFScript.txt and change the "Save as type" to "All Files" and place it on your desktop. Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Referring to the screenshot above, drag CFScript.txt into ComboFix.exe. ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal. When finished, it shall produce a log for you. Copy and paste the contents of the log in your next reply. CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.---------- CFScript.txt
  12. Hi, Please delete the current version of Combofix.exe from your desktop and download a new version from here to your desktop. Disable your AntiVirus and AntiSpyware applications. Right-click and Run as Administrator on the Combofix.exe and follow the prombts on your display. When finish, it will create a C:\Combofix.txt. Please post this log for further review. --------- Now run ComboFix using the same set of instructions I provided in Post # 13
  13. Since this issue appears to be resolved ... this Topic has been closed. Glad we could be of assistance. If you are the topic starter, and need this topic reopened, please contact a staff member with the address of the thread. ----------
  14. Hi, Download the file I have attached to this response directly to your Desktop and then follow the instructions below... Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Referring to the screenshot above, drag CFScript.txt into ComboFix.exe. ComboFix will now run a scan on your system. It may reboot your system when it finishes. This is normal. When finished, it shall produce a log for you. Attach the contents of the log in your next reply. CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.---------- CFScript.txt
  15. Hi, Great job! Attaching the logs works as well. From now on please ATTACH the logs to your replies and we will be able to move along. Please delete the current version of Combofix.exe from your desktop and download a new version from here to your desktop. Disable your AntiVirus and AntiSpyware applications. Right-click and Run as Administrator on the Combofix.exe and follow the prombts on your display. When finish, it will create a C:\Combofix.txt. Please post this log for further review. ---------
  16. Hi, Providing there are no more malware related problems... IT APPEARS THAT YOUR LOGS ARE NOW CLEAN SO LETS DO A COUPLE OF THINGS TO WRAP THIS UP!! This infection appears to have been cleaned, but I can not give you any absolute guarantees. As a precaution, I would go ahead and change all of your passwords as this is especially important after an infection. ---------- Clean up with OTL: Right-click and Run as Administrator OTL.exe to start the program. Close all other programs apart from OTL as this step will require a reboot On the OTL main screen, press the CLEANUP button Say Yes to the prompt and then allow the program to reboot your computer. ---------- Any of the logs that you created for use in the forums or remaining tools that have not yet been removed can be deleted using right-click > delete so they aren't cluttering up your desktop. Here are some tips to reduce the potential for spyware infection in the future: 1. Make your Internet Explorer more secure - This can be done by following these simple instructions: From within Internet Explorer click on the Tools menu and then click on Options. Click once on the Security tab Click once on the Internet icon so it becomes highlighted. Click once on the Custom Level button. Change the Download signed ActiveX controls to Prompt Change the Download unsigned ActiveX controls to Disable Change the Initialize and script ActiveX controls not marked as safe to Disable Change the Installation of desktop items to Prompt Change the Launching programs and files in an IFRAME to Prompt Change the Navigate sub-frames across different domains to Prompt When all these settings have been made, click on the OK button. If it prompts you as to whether or not you want to save the settings, press the Yes button. Next press the Apply button and then the OK to exit the Internet Properties page. 2. Enable Protected Mode in Internet Explorer. This helps Windows Vista users stay more protected from attack by running Internet Explorer with restricted privileges as well as reducing the ability to write, alter or destroy data on your system or install malicious code. To make sure this is running follow these steps:Open Internet Explorer Click on Tools > Internet Options Press Security tab Select Internet zone then place check next to Enable Protected Mode if not already done Do the same for Local Intranet, Trusted Sites and Restricted Sites and then press Apply Restart Internet Explorer and in the bottom right corner of your screen you will see Protected Mode: On showing you it is enabled. 3. Use and update an anti-virus software - I can not overemphasize the need for you to use and update your anti-virus application on a regular basis. With the ever increasing number of new variants of malware arriving on the scene daily, you become very susceptible to an attack without updated protection. 4. Firewall Using a third-party firewall will allow you to give/deny access for applications that want to go online. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a firewall in its default configuration can lower your risk greatly. A tutorial on firewalls can be found here. **There are firewalls listed in this tutorial that could be downloaded and used but I would personally only recommend using one of the following two below: Online Armor Free Agnitum Outpost Firewall Free 5. Make sure you keep your Windows OS current. Windows XP users can visit Windows update regularly to download and install any critical updates and service packs. Windows Vista/7 users can open the Start menu > All Programs > Windows Update > Check for Updates (in left hand task pane) to update these systems. Without these you are leaving the back door open. 6. WOT (Web of Trust) As "Googling" is such an integral part of internet life, this free browser add on warns you about risky websites that try to scam visitors, deliver malware or send spam. It is especially helpful when browsing or searching in unfamiliar territory. WOT's color-coded icons show you ratings for 21 million websites, helping you avoid the dangerous sites. WOT has an add-on available for Firefox, Internet Explorer as well as Google Chrome. 7. Finally, I strongly recommend that you read TonyKlein's good advice So how did I get infected in the first place? Please reply to this thread once more if you are satisfied so that we can mark the problem as resolved.
  17. Hi, Looks much better. Malwarebytes I see that you have Malwarebytes already on your computer. Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply. ---------- ESET Online Scanner: Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here. Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu. Please go here then click on: Select the option YES, I accept the Terms of Use then click on: When prompted allow the Add-On/Active X to install. Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked. Now click on Advanced Settings and select the following: Scan for potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth Technology Now click on: The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection. When completed the Online Scan will begin automatically. Do not touch either the Mouse or keyboard during the scan otherwise it may stall. When completed select Uninstall application on close if you so wish, make sure you copy the logfile first! Now click on: Use notepad to open the logfile located at C:\Program Files\ESET\EsetOnlineScanner\log.txt. Copy and paste that log as a reply to this topic. Note: Do not forget to re-enable your Anti-Virus application after running the above scan!---------- In your next reply please post the logs made by Malwarebytes and ESET online scanner.
  18. Hi, I was afraid that this happened. When you restored your system it was to a point that the infections were still present so we have some more work to do. Print out these instructions as we may need to close every window that is open later in the fix. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If this is the case, then you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive. Do not reboot your computer after running rkill as the malware programs will start again. Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com) There are 5 different versions. If one of them won't run then download and try to run the other one. Vista and Win7 users need to right click and choose Run as Admin You only need to get one of them to run, not all of them. rkill.exe rkill.com rkill.scr WiNlOgOn.exe uSeRiNiT.exe Do not reboot your computer after running rkill as the malware programs will start again. ---------- Run OTL.exe Copy/paste the following text written inside of the code box into the Custom Scans/Fixes box located at the bottom of OTL :Services :OTL SRV - (CDScheduler) -- C:\Program Files (x86)\CyberDefender\SchedulerService\SchedulerService.exe (CyberDefender Corp.) IE:64bit: - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...referrer:source?} IE - HKLM\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://search.live.c...referrer:source?} IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://us.mc1612.mai...?.tm=1315028594 IE - HKCU\..\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A}: "URL" = http://www.bing.com/...Box&FORM=IE8SRC IE - HKCU\..\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}: "URL" = http://www.ask.com/w...&q={SEARCHTERMS} FF - HKLM\Software\MozillaPlugins\@pandonetworks.com/PandoWebPlugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll (Pando Networks) FF - HKCU\Software\MozillaPlugins\pandonetworks.com/PandoWebPlugin: C:\Program Files (x86)\Pando Networks\Media Booster\npPandoWebPlugin.dll (Pando Networks) O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found. O15 - HKCU\..Trusted Domains: ebay.com ([my] https in Trusted sites) O15 - HKCU\..Trusted Domains: ebay.com ([signin] https in Trusted sites) O15 - HKCU\..Trusted Domains: facebook.com ([apps] https in Trusted sites) O15 - HKCU\..Trusted Domains: facebook.com ([www] https in Trusted sites) O15 - HKCU\..Trusted Domains: freerealms.com ([]* in Trusted sites) O15 - HKCU\..Trusted Domains: secunia.com ([]https in Trusted sites) O15 - HKCU\..Trusted Domains: soe.com ([]* in Trusted sites) O15 - HKCU\..Trusted Domains: sony.com ([]* in Trusted sites) O16 - DPF: ppctlcab http://ppupdates.ca....er/ppctlcab.cab (Reg Error: Key error.) [2012/03/27 05:01:08 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Bing Bar Installer [3 C:\Windows\SysWow64\*.tmp files -> C:\Windows\SysWow64\*.tmp -> ] [2 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ] [17 C:\Windows\SysNative\*.tmp files -> C:\Windows\SysNative\*.tmp -> ] @Alternate Data Stream - 105 bytes -> C:\ProgramData\TEMP:5C321E34 :Files ipconfig /flushdns /c :Commands [purity] [emptytemp] [start explorer] [Reboot] Then click the Run Fix button at the top Let the program run unhindered, reboot when it is done Then run a new scan and post a new OTL log ( don't check the boxes beside LOP Check or Purity this time )
  19. Hi, Don't worry about OTL. This is just a diagnostic run to see what is left over. This time select Minimal Output and don't worry about LOP or Purity being checked and just press Scan....not Quick Scan.
  20. Ok...since Malwarebytes and ESET are good lets get a fresh scan with OTL and see what we have.
  21. Hi, Let's take a look at Windows Defender... Please download Farbar Service Scanner and run it on the computer with the issue. Make sure the following options are checked: Internet Services Windows Firewall System Restore Security Center Windows Update Windows Defender Press "Scan". It will create a log (FSS.txt) in the same directory the tool is run. Please copy and paste the log to your reply. ---------- Please download Malwarebytes' Anti-Malware to your desktop. Right-click and Run as Administrator mbam-setup.exe and follow the prompts to install the program. At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. If an update is found, it will download and install the latest version. Once the program has loaded, select Perform quick scan, then click Scan as shown below. When the scan is complete, click OK, then Show Results to view the results. Be sure that everything is checked, and click Remove Selected. When completed, a log will open in Notepad. Please save it to a convenient location and post the results. The log can also be found here:C:Documents and Settings<User name>Application DataMalwarebytesMalwarebytes' Anti-MalwareLogsmbam-log-date (time).txt ---------- ESET Online Scanner: Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here. Vista users: You will need to to right-click on the either the IE or FF icon in the Start Menu or Quick Launch Bar on the Taskbar and select Run as Administrator from the context menu. Please go here then click on: Select the option YES, I accept the Terms of Use then click on: When prompted allow the Add-On/Active X to install. Make sure that the option Remove found threats is NOT checked, and the option Scan archives is checked. Now click on Advanced Settings and select the following: Scan for potentially unwanted applications Scan for potentially unsafe applications Enable Anti-Stealth Technology Now click on: The virus signature database... will begin to download. Be patient this make take some time depending on the speed of your Internet Connection. When completed the Online Scan will begin automatically. Do not touch either the Mouse or keyboard during the scan otherwise it may stall. When completed select Uninstall application on close if you so wish, make sure you copy the logfile first! Now click on: Use notepad to open the logfile located at C:Program FilesESETEsetOnlineScannerlog.txt. Copy and paste that log as a reply to this topic. Note: Do not forget to re-enable your Anti-Virus application after running the above scan!---------- In your next reply please post the logs created by Farbar Service Scanner, Malwarebytes and ESET online scanner.
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