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chengrob

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Everything posted by chengrob

  1. This happens 2-3 times per week with Time Warner. It slows down to a crawl and then if you cycle power on the modem then it goes back to a normal speed. I pay an extra $10 / month for extra speed. HAHA.
  2. chengrob

    Intel Guy Retires

    I am happy but also sad to let you know that Intel Guy has retired from PC Pitstop. He has been a tremendous asset to the company as he tirelessly dealt with all of our customers. I can't tell you how many customers have written me just to tell me how much they appreciated Intel Guy. So I am sad too because now we have to move forward without one of the first employees of the company that started with us on January 2005.
  3. chengrob

    How bad is your internet

    NY City Attorney General goes after Time Warner and calls them out for blatantly ripping off customers. Someone is actually listening! https://techtalk.pcpitstop.com/2017/02/07/just-long-time-warner-cable-ripping-off/?nyvstwcsuit=&ad_id=504911&share-ad-id=1
  4. chengrob

    Friday Night Video's

    https://www.youtube.com/watch?v=z1UujH1v6WU
  5. chengrob

    Friday Night Video's

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  6. chengrob

    How bad is your internet

    I am sad today. I called Time Warner and talked to them for a long time. I even showed them this thread. They sent a guy over and I thought he fixed it. I was getting about 20 mbps, but it has gone backwards now. There is no one here but me.
  7. chengrob

    How bad is your internet

    I view it as a fix because users can now join together with real reports in hand and show the ISP that they are not living up to their contractual obligations. As I have documented on this thread.
  8. chengrob

    How bad is your internet

    You are right. The product will be free, and you input your rated speed, and then it will measure every hour your internet speed for a week, and then you will have a full report of how your ISP did. We will collect all of the data so we can see which ISPs are living up to their commitments to their customers and which ones simply do not care. I think this will be important information for example for people when buying a house.
  9. chengrob

    How bad is your internet

    The reason my internet is so bad is because Time Warner has a monopoly in my area. The basic level is 10 mbps and I am paying for 20 mbps. The problem is not the maximum bandwidth that you are paying, it is the minimum. So as I have documented here, frequently I get about 5% of the maximum. When this happens, I can no longer stream video which impacts my work. At 1mbps, you can still do email, and voice over IP, but that is about it. I have talked to Time Warner multiple times on the phone, and they have also come to to my house. About 1/2 of them admit that I have a problem but of course they have no need to fix it. My only option is to move. I was talking to another work at home person in my neighborhood and he has the exact same problem. I also have other employees in other neighborhoods in my area and none of them have this problem.
  10. chengrob

    How bad is your internet

    Based on my frustrations, we will be coming out with a product that hopefully will fix this.
  11. chengrob

    How bad is your internet

    Now I cannot access Google and Yahoo but I can access our web site. Time Warner is really horrible.
  12. chengrob

    How bad is your internet

    As evidenced by this thread, this has been going on for a long time. I have called them and they have visited probably more than 5 times. Normally if I reset the router the modem it will go back to an acceptable speed, but I find that tedious because the modem and router are on the third floor. In this case, after resetting, the speeds remained slow. They are back to normal now.
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