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lilman2008

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  1. ERROR# 268d3...Help remove plz

    Here is my Malwarebytes log. Its looks like it found nothing. The Spybot I think may have got rid of it. Does this mean that it's completely gone or could some of it still be hid on the pc? Thank you Juliet for the help. It's very much appreciated Malwarebytes Anti-Malware www.malwarebytes.org Scan Date: 1/31/2017 Scan Time: 2:05 PM Logfile: Administrator: Yes Version: 2.2.1.1043 Malware Database: v2017.01.31.07 Rootkit Database: v2016.11.20.01 License: Trial Malware Protection: Enabled Malicious Website Protection: Enabled Self-protection: Disabled OS: Windows 10 CPU: x64 File System: NTFS User: Brenda Scan Type: Threat Scan Result: Completed Objects Scanned: 290434 Time Elapsed: 2 min, 51 sec Memory: Enabled Startup: Enabled Filesystem: Enabled Archives: Enabled Rootkits: Disabled Heuristics: Enabled PUP: Enabled PUM: Enabled Processes: 0 (No malicious items detected) Modules: 0 (No malicious items detected) Registry Keys: 0 (No malicious items detected) Registry Values: 0 (No malicious items detected) Registry Data: 0 (No malicious items detected) Folders: 0 (No malicious items detected) Files: 0 (No malicious items detected) Physical Sectors: 0 (No malicious items detected) (end)
  2. ERROR# 268d3...Help remove plz

    Sorry for the delay. Work has been keeping me busy. I ran a Spybot scan and here is the log. Search results from Spybot - Search & Destroy 1/26/2017 9:29:26 PM Scan took 00:16:22. 33 items found. Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\c.paypal.com\PayPalLSO.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=93 Properties.md5=5EB1DA6BAAB3ADBD5876A86F312AFB7D Properties.filedate=1484823480 Properties.filedatetext=2017-01-19 10:57:59 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\mpsnare.iesnare.com\stm.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=79 Properties.md5=3AA8D9B3BEEBB0E11C01E644095083CC Properties.filedate=1484323759 Properties.filedatetext=2017-01-13 16:09:19 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\opf.ooyala.com\ima_adsets.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=58 Properties.md5=207FF1046931112B9B3325054CDD3136 Properties.filedate=1484588822 Properties.filedatetext=2017-01-16 17:47:02 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\player.ooyala.com\auth.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=47 Properties.md5=9AD9BF77CF3EA5389F593B3DC229FEE9 Properties.filedate=1484588824 Properties.filedatetext=2017-01-16 17:47:04 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\player.ooyala.com\auth2.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=178 Properties.md5=EAB71721F1F366FF7D6F18F8EC1BF292 Properties.filedate=1484588972 Properties.filedatetext=2017-01-16 17:49:32 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\player.ooyala.com\auth_id.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=40 Properties.md5=4D8ABC885EBEA1988A6D0559C14C1E5A Properties.filedate=1484588809 Properties.filedatetext=2017-01-16 17:46:49 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\player.ooyala.com\ooyala_guid.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=63 Properties.md5=561395C105BFFBC69DD7B9E226D8F7AA Properties.filedate=1484588809 Properties.filedatetext=2017-01-16 17:46:48 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\player.ooyala.com\perf.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=125 Properties.md5=BEBD4AB0AB8062642CB651D5F45E253D Properties.filedate=1484588938 Properties.filedatetext=2017-01-16 17:48:57 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\secureinclude.ebaystatic.com\ebayLSO.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=131 Properties.md5=6B9F9BE8BCF5D76AF889BAB9F082C858 Properties.filedate=1484169787 Properties.filedatetext=2017-01-11 21:23:06 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\secureinclude.ebaystatic.com\ebayT.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=39 Properties.md5=B43F43445AA3414DDC22EC80FBB22871 Properties.filedate=1484169787 Properties.filedatetext=2017-01-11 21:23:06 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\sports.cbsimg.net\OVPMetricsProvider.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=109 Properties.md5=E1DCD70740C300135E3F0775A0892B2E Properties.filedate=1485441679 Properties.filedatetext=2017-01-26 14:41:18 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\static.mediabong.com\mediabong.com.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=51 Properties.md5=7AA52AEEFC9781C0EDC80CB74C56F415 Properties.filedate=1485401130 Properties.filedatetext=2017-01-26 03:25:30 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\superbingohd-a.akamaihd.net\503981746312103.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=427 Properties.md5=1206DA2AD7A1CB3DB8328F4E9D5EA8C2 Properties.filedate=1484615765 Properties.filedatetext=2017-01-17 01:16:04 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\upstore.net\cookies.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=93 Properties.md5=9192045345DA4750ED2DFF51D725A19B Properties.filedate=1484410270 Properties.filedatetext=2017-01-14 16:11:09 Macromedia.FlashPlayer.Cookies: [sBI $1EF45977] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\www.paypalobjects.com\PayPalLSO.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=93 Properties.md5=8948A81F3680317759E6C27387228DD4 Properties.filedate=1484169752 Properties.filedatetext=2017-01-11 21:22:32 Macromedia.FlashPlayer.Cookies: [sBI $5555F3D7] Text file (File, nothing done) C:\Users\Brenda\AppData\Roaming\Macromedia\Flash Player\#SharedObjects\4DADK68K\#AppContainer\aa.online-metrix.net\fpc.swf\session.sol Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Properties.size=76 Properties.md5=469F33F2A808BA422A410972A60391C5 Properties.filedate=1484169753 Properties.filedatetext=2017-01-11 21:22:33 Internet Explorer: [sBI $1E8157BE] Typed URL list (Registry Key, nothing done) HKEY_USERS\S-1-5-19\Software\Microsoft\Internet Explorer\TypedURLs Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Internet Explorer: [sBI $1E8157BE] Typed URL list (Registry Key, nothing done) HKEY_USERS\S-1-5-20\Software\Microsoft\Internet Explorer\TypedURLs Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Internet Explorer: [sBI $1E8157BE] Typed URL list (Registry Key, nothing done) HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Internet Explorer\TypedURLs Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Internet Explorer: [sBI $0BC7B918] User agent (Registry Change, nothing done) HKEY_USERS\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Internet Explorer: [sBI $0BC7B918] User agent (Registry Change, nothing done) HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Internet Explorer: [sBI $0BC7B918] User agent (Registry Change, nothing done) HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Internet Explorer: [sBI $0BC7B918] User agent (Registry Change, nothing done) HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Internet Explorer: [sBI $0BC7B918] User agent (Registry Change, nothing done) HKEY_USERS\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\User Agent Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 MS DirectInput: [sBI $9A063C91] Most recent application (Registry Change, nothing done) HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\DirectInput\MostRecentApplication\Name Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 MS DirectInput: [sBI $7B184199] Most recent application ID (Registry Change, nothing done) HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\DirectInput\MostRecentApplication\Id Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Windows Explorer: [sBI $7308A845] Run history (Registry Key, nothing done) HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\RunMRU Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Windows Explorer: [sBI $D20DA0AD] Recent file global history (Registry Key, nothing done) HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows\CurrentVersion\Explorer\RecentDocs Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Windows Media SDK: [sBI $37AAEDE6] Computer name (Registry Change, nothing done) HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows Media\WMSDK\General\ComputerName Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Windows Media SDK: [sBI $CAA58B6E] Unique ID (Registry Change, nothing done) HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows Media\WMSDK\General\UniqueID Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Windows Media SDK: [sBI $BACCD0DA] Volume serial number (Registry Value, nothing done) HKEY_USERS\S-1-5-21-2440990344-3324082974-2880491747-1001\Software\Microsoft\Windows Media\WMSDK\General\VolumeSerialNumber Category=Tracks ThreatLevel=2 Weblink=http://forums.spybot.info/forumdisplay.php?54 Cookie: [sBI $49804B54] Browser: Cookie (1) (Browser: Cookie, nothing done) Category=Browser ThreatLevel=1 Weblink=http://forums.spybot.info/forumdisplay.php?54 Cache: [sBI $49804B54] Browser: Cache (3) (Browser: Cache, nothing done) Category=Browser ThreatLevel=1 Weblink=http://forums.spybot.info/forumdisplay.php?54 --- Spybot - Search & Destroy version: 2.6.44.134 DLL (build: 20160321) --- 2014-06-24 blindman.exe (2.4.40.151) 2014-06-24 explorer.exe (2.4.40.181) 2014-06-24 SDBootCD.exe (2.4.40.109) 2016-03-21 SDCleaner.exe (2.6.44.110) 2014-06-24 SDDelFile.exe (2.4.40.94) 2013-06-18 SDDisableProxy.exe 2014-06-24 SDFiles.exe (2.4.40.135) 2014-06-24 SDFileScanHelper.exe (2.4.40.1) 2014-06-24 SDFSSvc.exe (2.4.40.217) 2014-06-24 SDHelp.exe (2.4.40.1) 2014-04-25 SDHookHelper.exe (2.3.39.2) 2014-04-25 SDHookInst32.exe (2.3.39.2) 2014-04-25 SDHookInst64.exe (2.3.39.2) 2016-03-21 SDImmunize.exe (2.6.44.130) 2014-06-24 SDLogReport.exe (2.4.40.107) 2014-06-24 SDOnAccess.exe (2.4.40.11) 2014-06-24 SDPESetup.exe (2.4.40.3) 2014-06-24 SDPEStart.exe (2.4.40.86) 2014-06-24 SDPhoneScan.exe (2.4.40.28) 2014-06-24 SDPRE.exe (2.4.40.22) 2014-06-24 SDPrepPos.exe (2.4.40.15) 2014-06-24 SDQuarantine.exe (2.4.40.103) 2014-06-24 SDRootAlyzer.exe (2.4.40.116) 2014-06-24 SDSBIEdit.exe (2.4.40.39) 2016-03-21 SDScan.exe (2.6.44.181) 2014-06-24 SDScript.exe (2.4.40.54) 2016-03-21 SDSettings.exe (2.6.44.141) 2014-06-24 SDShell.exe (2.4.40.2) 2014-06-24 SDShred.exe (2.4.40.108) 2014-06-24 SDSysRepair.exe (2.4.40.102) 2014-06-24 SDTools.exe (2.4.40.157) 2014-06-24 SDTray.exe (2.4.40.129) 2014-06-27 SDUpdate.exe (2.4.40.94) 2014-06-27 SDUpdSvc.exe (2.4.40.77) 2014-06-24 SDWelcome.exe (2.4.40.130) 2016-11-24 SDWSCSvc.exe (2.5.55.3) 2016-05-02 spybotsd2-install-iefreezefix.exe (2.4.40.0) 2016-11-30 spybotsd2-install-wsc-update-a.exe (2.6.52.0) 2014-07-31 spybotsd2-translation-esx.exe 2013-06-19 spybotsd2-translation-frx.exe 2015-03-25 spybotsd2-translation-hrx.exe 2014-08-25 spybotsd2-translation-hux2.exe 2014-10-01 spybotsd2-translation-nlx2.exe 2014-11-05 spybotsd2-translation-ukx.exe 2016-09-21 spybotsd2-updater-update.exe (2.6.52.0) 2015-07-28 spybotsd2-windows-upgrade-installer.exe (1.4.0.0) 2017-01-26 unins000.exe (51.1052.0.0) 1999-12-02 xcacls.exe 2012-08-23 borlndmm.dll (10.0.2288.42451) 2012-09-05 DelZip190.dll (1.9.0.107) 2016-03-21 DelZip192.dll (1.9.2.132) 2012-09-10 libeay32.dll (1.0.0.4) 2012-09-10 libssl32.dll (1.0.0.4) 2014-04-25 NotificationSpreader.dll 2014-06-24 SDAdvancedCheckLibrary.dll (2.4.40.98) 2014-04-25 SDAV.dll 2014-06-24 SDECon32.dll (2.4.40.114) 2014-06-24 SDECon64.dll (2.3.39.113) 2014-06-24 SDEvents.dll (2.4.40.2) 2014-06-24 SDFileScanLibrary.dll (2.4.40.14) 2014-04-25 SDHook32.dll (2.3.39.2) 2014-04-25 SDHook64.dll (2.3.39.2) 2014-06-24 SDImmunizeLibrary.dll (2.4.40.2) 2014-06-24 SDLicense.dll (2.4.40.0) 2014-06-24 SDLists.dll (2.4.40.4) 2014-06-24 SDResources.dll (2.4.40.7) 2016-03-21 SDScanLibrary.dll (2.6.44.134) 2014-06-24 SDTasks.dll (2.4.40.15) 2014-06-24 SDWinLogon.dll (2.4.40.0) 2012-08-23 sqlite3.dll 2012-09-10 ssleay32.dll (1.0.0.4) 2014-06-24 Tools.dll (2.4.40.36) 2016-10-28 Includes\Adware-000.sbi (*) 2015-08-05 Includes\Adware-001.sbi (*) 2017-01-25 Includes\Adware-C.sbi (*) 2014-01-13 Includes\Adware.sbi (*) 2014-01-13 Includes\AdwareC.sbi (*) 2010-08-13 Includes\Cookies.sbi (*) 2014-11-14 Includes\Dialer-000.sbi (*) 2014-11-14 Includes\Dialer-001.sbi (*) 2016-11-16 Includes\Dialer-C.sbi (*) 2014-01-13 Includes\Dialer.sbi (*) 2014-01-13 Includes\DialerC.sbi (*) 2014-01-09 Includes\Fraud-000.sbi (*) 2014-01-09 Includes\Fraud-001.sbi (*) 2014-03-31 Includes\Fraud-002.sbi (*) 2016-07-06 Includes\Fraud-003.sbi (*) 2012-11-14 Includes\HeavyDuty.sbi (*) 2014-11-14 Includes\Hijackers-000.sbi (*) 2014-11-14 Includes\Hijackers-001.sbi (*) 2016-11-09 Includes\Hijackers-C.sbi (*) 2014-01-13 Includes\Hijackers.sbi (*) 2014-01-13 Includes\HijackersC.sbi (*) 2014-01-08 Includes\iPhone-000.sbi (*) 2014-01-08 Includes\iPhone.sbi (*) 2016-05-27 Includes\Keyloggers-000.sbi (*) 2016-08-31 Includes\Keyloggers-C.sbi (*) 2014-01-13 Includes\Keyloggers.sbi (*) 2014-01-13 Includes\KeyloggersC.sbi (*) 2015-06-25 Includes\Malware-000.sbi (*) 2014-11-14 Includes\Malware-001.sbi (*) 2016-06-14 Includes\Malware-002.sbi (*) 2016-11-07 Includes\Malware-003.sbi (*) 2014-11-14 Includes\Malware-004.sbi (*) 2014-11-14 Includes\Malware-005.sbi (*) 2014-02-26 Includes\Malware-006.sbi (*) 2014-01-09 Includes\Malware-007.sbi (*) 2016-12-07 Includes\Malware-C.sbi (*) 2014-01-13 Includes\Malware.sbi (*) 2013-12-23 Includes\MalwareC.sbi (*) 2014-11-14 Includes\PUPS-000.sbi (*) 2014-01-15 Includes\PUPS-001.sbi (*) 2014-01-15 Includes\PUPS-002.sbi (*) 2017-01-25 Includes\PUPS-C.sbi (*) 2012-11-14 Includes\PUPS.sbi (*) 2014-01-07 Includes\PUPSC.sbi (*) 2014-01-08 Includes\Security-000.sbi (*) 2015-12-02 Includes\Security-C.sbi (*) 2014-01-21 Includes\Security.sbi (*) 2014-01-21 Includes\SecurityC.sbi (*) 2015-11-11 Includes\Spyware-000.sbi (*) 2015-05-06 Includes\Spyware-001.sbi (*) 2016-08-10 Includes\Spyware-C.sbi (*) 2014-01-21 Includes\Spyware.sbi (*) 2014-01-21 Includes\SpywareC.sbi (*) 2011-06-07 Includes\Tracks.sbi (*) 2012-11-19 Includes\Tracks.uti (*) 2014-01-15 Includes\Trojans-000.sbi (*) 2014-01-15 Includes\Trojans-001.sbi (*) 2014-11-14 Includes\Trojans-002.sbi (*) 2016-01-20 Includes\Trojans-003.sbi (*) 2014-01-15 Includes\Trojans-004.sbi (*) 2014-03-19 Includes\Trojans-005.sbi (*) 2015-03-31 Includes\Trojans-006.sbi (*) 2014-01-15 Includes\Trojans-007.sbi (*) 2014-07-09 Includes\Trojans-008.sbi (*) 2014-07-09 Includes\Trojans-009.sbi (*) 2017-01-25 Includes\Trojans-C.sbi (*) 2014-01-15 Includes\Trojans-OG-000.sbi (*) 2014-01-15 Includes\Trojans-TD-000.sbi (*) 2014-01-15 Includes\Trojans-VM-000.sbi (*) 2014-01-15 Includes\Trojans-VM-001.sbi (*) 2014-01-15 Includes\Trojans-VM-002.sbi (*) 2014-01-15 Includes\Trojans-VM-003.sbi (*) 2014-01-15 Includes\Trojans-VM-004.sbi (*) 2014-01-15 Includes\Trojans-VM-005.sbi (*) 2014-01-15 Includes\Trojans-VM-006.sbi (*) 2014-01-15 Includes\Trojans-VM-007.sbi (*) 2014-01-15 Includes\Trojans-VM-008.sbi (*) 2014-01-15 Includes\Trojans-VM-009.sbi (*) 2014-01-15 Includes\Trojans-VM-010.sbi (*) 2014-01-15 Includes\Trojans-VM-011.sbi (*) 2014-01-15 Includes\Trojans-VM-012.sbi (*) 2014-01-15 Includes\Trojans-VM-013.sbi (*) 2014-01-15 Includes\Trojans-VM-014.sbi (*) 2014-01-15 Includes\Trojans-VM-015.sbi (*) 2014-01-15 Includes\Trojans-VM-016.sbi (*) 2014-01-15 Includes\Trojans-VM-017.sbi (*) 2014-01-15 Includes\Trojans-VM-018.sbi (*) 2014-01-15 Includes\Trojans-VM-019.sbi (*) 2014-01-15 Includes\Trojans-VM-020.sbi (*) 2014-01-15 Includes\Trojans-VM-021.sbi (*) 2014-01-15 Includes\Trojans-VM-022.sbi (*) 2014-01-15 Includes\Trojans-VM-023.sbi (*) 2014-01-15 Includes\Trojans-VM-024.sbi (*) 2014-01-15 Includes\Trojans-ZB-000.sbi (*) 2016-02-03 Includes\Trojans-ZL-000.sbi (*) 2014-01-09 Includes\Trojans.sbi (*) 2014-01-16 Includes\TrojansC-01.sbi (*) 2014-01-16 Includes\TrojansC-02.sbi (*) 2014-01-16 Includes\TrojansC-03.sbi (*) 2014-01-16 Includes\TrojansC-04.sbi (*) 2014-01-16 Includes\TrojansC-05.sbi (*) 2014-01-09 Includes\TrojansC.sbi (*)
  3. ERROR# 268d3...Help remove plz

    I ran AdwCleaner and cleaned off what it found. The computer still pops the warning up when I up up internet explorer. What do I need to do next? I pasted the Adware file below. # AdwCleaner v6.042 - Logfile created 26/01/2017 at 18:25:52 # Updated on 06/01/2017 by Malwarebytes # Database : 2017-01-26.2 [server] # Operating System : Windows 10 Home (X64) # Username : Brenda - DESKTOP-4GFF5MU # Running from : C:\Users\Brenda\Desktop\AdwCleaner.exe # Mode: Scan # Support : https://www.malwarebytes.com/support ***** [ Services ] ***** No malicious services found. ***** [ Folders ] ***** No malicious folders found. ***** [ Files ] ***** No malicious files found. ***** [ DLL ] ***** No malicious DLLs found. ***** [ WMI ] ***** No malicious keys found. ***** [ Shortcuts ] ***** No infected shortcut found. ***** [ Scheduled Tasks ] ***** No malicious task found. ***** [ Registry ] ***** Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\introvignefuneral Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.introvignefun Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\introvignefuneralhom Key Found: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.introvignefunera Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\introvignefuner Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www.introvignef Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\introvignefuneralh Key Found: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www.introvignefune ***** [ Web browsers ] ***** No malicious Firefox based browser items found. No malicious Chromium based browser items found. ************************* C:\AdwCleaner\AdwCleaner[s0].txt - [2667 Bytes] - [26/01/2017 18:25:52] ########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [2740 Bytes] ##########
  4. Hello everyone, I bought my mom a new computer for Christmas. It is a dell Alienware R3 with windows 10. She has already got a virus on it. She is running Avast but when I scan it doesn't notice it. When she tries to browse the internet she gets a pop up that says ERROR# 36588a61648ef29 with a guy talking in the background telling her to call a number to fix the issue. The voice also mentions ERROR# 268d3. I can't even open a browser with out this popping up. How do I get all this mess off the pc? Thx for the help in adance
  5. help remove malware/adware plzzz

    Thanks for the help Juliet. Here are the results from the scans you asked for AdwCleaner # AdwCleaner v3.311 - Report created 03/10/2014 at 10:55:07 # Updated 30/09/2014 by Xplode # Operating System : Windows 7 Ultimate Service Pack 1 (32 bits) # Username : jessica - JESSICA-PC # Running from : C:\Users\jessica\Desktop\AdwCleaner.exe # Option : Clean ***** [ Services ] ***** ***** [ Files / Folders ] ***** Folder Deleted : C:\ProgramData\Babylon Folder Deleted : C:\ProgramData\Premium Folder Deleted : C:\ProgramData\GoldenCoupon Folder Deleted : C:\ProgramData\SaallesMaaggnnet Folder Deleted : C:\ProgramData\ssHopndrOp Folder Deleted : C:\Program Files\globalUpdate Folder Deleted : C:\Program Files\MyPC Backup Folder Deleted : C:\Program Files\WindowShopper Folder Deleted : C:\Users\jessica\AppData\Local\AVG Secure Search Folder Deleted : C:\Users\jessica\AppData\Local\Conduit Folder Deleted : C:\Users\jessica\AppData\Local\globalUpdate Folder Deleted : C:\Users\jessica\AppData\LocalLow\Conduit Folder Deleted : C:\Users\jessica\AppData\LocalLow\DailyBibleGuideEI Folder Deleted : C:\Users\jessica\AppData\Roaming\Betcat Folder Deleted : C:\Users\jessica\AppData\Roaming\Search Protection Folder Deleted : C:\Users\jessica\AppData\Roaming\VOPackage Folder Deleted : C:\Users\jessica\AppData\Roaming\Web Cake File Deleted : C:\END File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\Ask.xml File Deleted : C:\Program Files\Mozilla Firefox\searchplugins\safeguard-secure-search.xml File Deleted : C:\Program Files\Mozilla Firefox\browser\searchplugins\safeguard-secure-search.xml ***** [ Scheduled Tasks ] ***** ***** [ Shortcuts ] ***** ***** [ Registry ] ***** Key Deleted : HKLM\SOFTWARE\Google\Chrome\Extensions\bejbohlohkkgompgecdcbbglkpjfjgdj Key Deleted : HKLM\SOFTWARE\Classes\AppID\ScriptHelper.EXE Key Deleted : HKLM\SOFTWARE\Classes\AppID\ShoppingBHO.DLL Key Deleted : HKLM\SOFTWARE\Classes\globalUpdate.OneClickProcessLauncherMachine Key Deleted : HKLM\SOFTWARE\Classes\globalUpdate.OneClickProcessLauncherMachine.1.0 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.CoCreateAsync Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.CoCreateAsync.1.0 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.CoreClass Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.CoreClass.1 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.CoreMachineClass Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.CoreMachineClass.1 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.CredentialDialogMachine Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.CredentialDialogMachine.1.0 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.OnDemandCOMClassMachine Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.OnDemandCOMClassMachine.1.0 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.OnDemandCOMClassMachineFallback Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.OnDemandCOMClassMachineFallback.1.0 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.OnDemandCOMClassSvc Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.OnDemandCOMClassSvc.1.0 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.ProcessLauncher Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.ProcessLauncher.1.0 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.Update3COMClassService Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.Update3COMClassService.1.0 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.Update3WebMachine Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.Update3WebMachine.1.0 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.Update3WebMachineFallback Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.Update3WebMachineFallback.1.0 Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.Update3WebSvc Key Deleted : HKLM\SOFTWARE\Classes\globalUpdateUpdate.Update3WebSvc.1.0 Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho Key Deleted : HKLM\SOFTWARE\Classes\protector_dll.protectorbho.1 Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\New Windows\Allow [*.crossrider.com] Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\adawarebp_rasapi32 Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\adawarebp_rasmancs Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASAPI32 Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\apnstub_RASMANCS Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskInstallChecker_RASAPI32 Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskInstallChecker_RASMANCS Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasapi32 Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\askpartnercobrandingtool_rasmancs Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASAPI32 Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\AskSLib_RASMANCS Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BackupStack_RASAPI32 Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\BackupStack_RASMANCS Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASAPI32 Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\TaskScheduler_RASMANCS Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASAPI32 Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\WebCakeDesktop_RASMANCS Key Deleted : HKCU\Software\5b28c88bc69e549 Key Deleted : HKLM\SOFTWARE\Classes\FCSB000062385.JSOptionsImpl Key Deleted : HKLM\SOFTWARE\Classes\FCSB000062385.JSOptionsImpl.1 Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2786678 Key Deleted : HKLM\SOFTWARE\Classes\AppID\{3278F5CF-48F3-4253-A6BB-004CE84AF492} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{577975B8-C40E-43E6-B0DE-4C6B44088B52} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{BB711CB0-C70B-482E-9852-EC05EBD71DBB} Key Deleted : HKLM\SOFTWARE\Classes\AppID\{EB583FE1-9458-4EDA-AC68-24D24F17C70F} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{02A96331-0CA6-40E2-A87D-C224601985EB} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3278F5CF-48F3-4253-A6BB-004CE84AF492} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3B5702BA-7F4C-4D1A-B026-1E9A01D43978} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{577975B8-C40E-43E6-B0DE-4C6B44088B52} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7E49F793-B3CD-4BF7-8419-B34B8BD30E61} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{DE9028D0-5FFA-4E69-94E3-89EE8741F468} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{E7DF6BFF-55A5-4EB7-A673-4ED3E9456D39} Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{FB684D26-01F4-4D9D-87CB-F486BEBA56DC} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EAF749DC-CD87-4B04-B22A-D4AC3FBCB2BC} Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{07CAC314-E962-4F78-89AB-DD002F2490EE} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{A2D733A7-73B0-4C6B-B0C7-06A432950B66} Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{E2343056-CC08-46AC-B898-BFC7ACF4E755} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{6C1B9042-3D32-49A1-916B-0AA3A9CDDFD6} Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F25AF245-4A81-40DC-92F9-E9021F207706} Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{6C1B9042-3D32-49A1-916B-0AA3A9CDDFD6} Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{5E89ACE9-E16B-499A-87B4-0DBF742404C1} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{171DEBEB-C3D4-40B7-AC73-056A5EBA4A7E} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B} Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{B9C7CE32-DA91-43C2-B7E9-0E9AAFC675CD} Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFDBDDAA-5D3F-42EE-B79C-185A7020515B} Key Deleted : HKCU\Software\Conduit Key Deleted : HKCU\Software\GlobalUpdate Key Deleted : HKCU\Software\Optimizer Pro Key Deleted : HKCU\Software\Tutorials Key Deleted : HKCU\Software\AppDataLow\{1146AC44-2F03-4431-B4FD-889BC837521F} Key Deleted : HKCU\Software\AppDataLow\Software\CompeteInc Key Deleted : HKCU\Software\AppDataLow\Software\DailyBibleGuideEI Key Deleted : HKCU\Software\AppDataLow\Software\SmartBar Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0} Key Deleted : HKLM\SOFTWARE\{6791A2F3-FC80-475C-A002-C014AF797E9C} Key Deleted : HKLM\SOFTWARE\Babylon Key Deleted : HKLM\SOFTWARE\Conduit Key Deleted : HKLM\SOFTWARE\GlobalUpdate Key Deleted : HKLM\SOFTWARE\Tarma Installer Key Deleted : HKLM\SOFTWARE\Tutorials ***** [ Browsers ] ***** -\\ Internet Explorer v11.0.9600.17280 -\\ Google Chrome v37.0.2062.120 [ File : C:\Users\jessica\AppData\Local\Google\Chrome\User Data\Default\preferences ] Deleted [search Provider] : hxxp://search.aol.com/aol/search?q={searchTerms} Deleted [search Provider] : hxxp://www.ask.com/web?q={searchTerms} Deleted [Extension] : iklgpchfbohgmghgfagediakopecfmbm Deleted [Extension] : jpnbdefcbnoefmmcpelplabbkfmfhlho Deleted [Extension] : ndibdjnfmopecpmkdieinmbadjfpblof ************************* AdwCleaner[R0].txt - [9261 octets] - [03/10/2014 10:50:15] AdwCleaner[s0].txt - [9426 octets] - [03/10/2014 10:55:07] ########## EOF - C:\AdwCleaner\AdwCleaner[s0].txt - [9486 octets] ########## JRT ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Junkware Removal Tool (JRT) by Thisisu Version: 6.2.7 (10.03.2014:1) OS: Windows 7 Ultimate x86 Ran by jessica on Fri 10/03/2014 at 11:43:30.86 ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ ~~~ Services ~~~ Registry Values ~~~ Registry Keys Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\ClearThink_RASAPI32 Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\ClearThink_RASMANCS Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\updateClearThink_RASAPI32 Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\updateClearThink_RASMANCS Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\utilClearThink_RASAPI32 Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\utilClearThink_RASMANCS Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\ConduitHelper_RASAPI32 Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Tracing\ConduitHelper_RASMANCS Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{34e26447-bf30-4c78-a5b9-61dfa8a55e67} Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchScopes\{67E810CD-CC9D-4D82-B358-7A30C6155271} Successfully deleted: [Registry Key] HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\SearchScopes\{34e26447-bf30-4c78-a5b9-61dfa8a55e67} ~~~ Files ~~~ Folders Successfully deleted: [Folder] "C:\Users\jessica\Local Settings\Application Data\rivalgaming" Successfully deleted: [Folder] "C:\Program Files\dailybibleguide" Successfully deleted: [Folder] "C:\Users\jessica\AppData\Roaming\microsoft\windows\start menu\programs\rivalgaming" Successfully deleted: [Folder] "C:\Windows\system32\ai_recyclebin" Successfully deleted: [Folder] "C:\ai_recyclebin" ~~~ Chrome Successfully deleted: [Registry Key] HKEY_CURRENT_USER\Software\Policies\Google [blacklisted Policy] ~~~ Event Viewer Logs were cleared ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Scan was completed on Fri 10/03/2014 at 11:46:34.98 End of JRT log ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
  6. I've been getting a bunch of pop ups. its getting pretty bad as to i can hardly even get on the internet and the pop ups want let me close the web pages. I've scanned and cleaned the system several times with malware bytes and ccleaner but the pop ups always come back. plz help me remove this from my system.
  7. Thanks for the help man. I did everything you said but still want open up a web page this thing is driving me crazy lol
  8. Also when I check my internet connection it shows I identified network and then a red x in between internet
  9. I did everything just as you said except I didn't see a "use the following address" to put a dot beside of. When I rebooted still no internet and everything I changed had gone away and the dot was back to obtain an IP address automatically
  10. I did forget I have a ps3 hard wired to the modem/router and it connects just fine. Just neither computer
  11. Neither computer will connect to the internet. Only wireless devices will connect. My router/modem is an all in one unit. The make and model is a Sagem Fast 1704 Windstream
  12. Thanks for the help sorry it took so long for me to get back to you. I scanned my computer and everything came back clean. I reset the router and checked the connections and still no internet. Here are the following things you asked for Physical address: 00-1c-25-5e-8d-11 DHCP enabled: Yes IPV4 Address: 192.168.254.1<preferred> Default Gateway: 192.168.254.254
  13. My computer just recently started not connecting to the internet. I haven't changed anything so I don't know what caused this. The computer is e machine windows 7. It is hard wired straight to the modem/router. All other devices work for but the are all connected by wifi. I don't have another computer to hard wire to the router to test. I tried to restore the computer to a date before the problem started but it's still not connecting. I'm lost any help would be appreciated
  14. sloowww computer possible viruse

    Thanks for all the help. I think the computer was just old and slow. I gave the computer to my cousin. All she planned on doing with it was typing her college papers with it. It should be fine for that. Thanks again for all the help
  15. sloowww computer possible viruse

    is there anyrhing else i can do or is the computer just old and slow
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