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About Jo-Ann

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  • Birthday 06/18/1944

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  1. windows defender

    Thank you both I followed the link above that Juliet posted and I just followed all instruction to the T and all better. Back to normal. W Defender finally updated and did the scan and said I was normal I can't thank you enough..... this prob has been going on for some time now. Finally with you help all gone. THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU JoAnn
  2. windows defender

    still will not update I followed a few suggestion I got from windows this is the message I got: WARNING: could not delete Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\d2a43d25-c26c-4e9d-8784-2f51494a8ed8 service registry key 0x80070002 2017-01-17 18:18:25:277 1008 aec Agent WARNING: Failed to delete service from the backup store, error = 0x80070002
  3. windows defender

    yes I do ...... Frontier Secure I pay for this one it is not a free one.
  4. for some time I have not been able to complete a windows defender update.,, I am getting the error 0X80070652 I have no idea what this is., can you please help me ? I run windows 7 on this computer I am having trouble with. JoAnn
  5. Asus tf201

    A BIG THANK YOU This time it worked, I got to safe mode and reset it. It took about 20 minutes in all. THANK YOU AGAIN JoAnn
  6. Asus tf201

    will try it is a 4.0.3 these two listed above have not worked when holding power option menu does not appear. what is the power option suppose to say. when I do it the only choise I have is to continue or OK I guess I am not understsnding something Thanks for helping me JoAnn
  7. Asus tf201

  8. Asus tf201

    this asus has gotten a virus . [ cyber police] The fix says to boot into safe mode. When I press and hold the start button. well that didn't work for me. this virus won't let me do anything. next tried.....press and hold f8 key. well the F' keys are not on the keyboard. even this keyboard dosn't have them. i need to get on safe mode JoAnn '
  9. Asus Microsoft surface tablet

    I still have not gotten anywhere., it keeps asking for the USB thing.... I gave up for a few days but I am back at it again. JoAnn
  10. Asus Microsoft surface tablet

    SOUNDS GOOD I will give it a try. My next question is how do you make a new tile?
  11. Asus Microsoft surface tablet

    No nothing showed up. Went to black screen and shut down
  12. Asus Microsoft surface tablet

    Computer Tablet Surface M/1516 S/02 58794303352 B 453-825358049-01 11/14/15. APRRZRR. SFRZRR This is everything from the bottom of the computer
  13. Asus Microsoft surface tablet

    I have tried the above, however I could not get past # 2 the word START never showed up. The computer kept shutting off. Now what would be the next step??
  14. Asus Microsoft surface tablet

    thanks i WILL try that. But first I have to print this out on my desktop Thanks again i Don't know the password because I bought this from a friend that didn.t know and didn't care either. JoAnn
  15. Asus Microsoft surface tablet

    It is the sign in inspanish. I am not sure about the os I haven't gotten that far. what i really want to do is reset back to original . It has a password that I don't know especially in spanish. I want to factory reset JoAnn