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Jo-Ann

Advanced Member
  • Content count

    313
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About Jo-Ann

  • Rank
    Advanced Member
  • Birthday 06/18/1944

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Profile Information

  • Gender
    Female
  • Location
    WV

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  1. Jo-Ann

    windows defender

    Thank you both I followed the link above that Juliet posted and I just followed all instruction to the T and all better. Back to normal. W Defender finally updated and did the scan and said I was normal I can't thank you enough..... this prob has been going on for some time now. Finally with you help all gone. THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU THANK YOU JoAnn
  2. Jo-Ann

    windows defender

    still will not update I followed a few suggestion I got from windows this is the message I got: WARNING: could not delete Software\Microsoft\Windows\CurrentVersion\WindowsUpdate\Services\d2a43d25-c26c-4e9d-8784-2f51494a8ed8 service registry key 0x80070002 2017-01-17 18:18:25:277 1008 aec Agent WARNING: Failed to delete service from the backup store, error = 0x80070002
  3. Jo-Ann

    windows defender

    yes I do ...... Frontier Secure I pay for this one it is not a free one.
  4. for some time I have not been able to complete a windows defender update.,, I am getting the error 0X80070652 I have no idea what this is., can you please help me ? I run windows 7 on this computer I am having trouble with. JoAnn
  5. Jo-Ann

    I have a 2 part question

    you were correct again. It was Exterminate.... I purchased it from PC Pitstop Thank you so very very much... I knew I would get the correct answer. I just ran it again it found very very low grade things I just got rid of them too. Thank you Jo Ann
  6. Jo-Ann

    I have a 2 part question

    Guess What? I got it off really......... I got it off....... I had spybot, adaware and windows defenders and thought I was in good shape well I guess I wasn't....... I went and scanned my computer with Exterminater 2 the free version, it found the mapcmd.exe file and said it was only a trace left behind. In order to get rid of it I had to purchase the Exterminater 2 but that was just fine. It found the problem and got rid of it.....also I can use the same version on my other 2 computers it says I can use it on up to 5 computers. I don't care I am very very happy that it is gone. I will run the Exterminater 2 at least every week..... I have rebooted my computer about 5 times already and it has not come back.... I want to thank you so very much for putting up with me. The last file you wrote I was starting to get scared I had no idea what I was doing. and what if I typed even one thing wrong.... so I am so very happy the price was affordable only $29.99 for 3 computers... Do I still need spybot, adaware, Windows Defender and Exterminator ?? can I delete any of those ?? Thank you so very much for helping me......... I am so glad I decided to run that program. Thank you again.
  7. Jo-Ann

    I have a 2 part question

    Is Speedy PC any good to try???? I typed in Microsoft defender and that's what came up Speedy PC
  8. Jo-Ann

    I have a 2 part question

    this still did not work...... however I have no idea where to begin nor where to end with this last string of directions. I have been affraid to put more in not knowing where to do that..... after the first set of on error resume.... do I copy and paste everything the next time of what. however on the sest top there is a windows system 32 black box..... it says C:usersJoAppDatalocaltemp is present mapcmdrun.exe is present press any key to continue I did that and nothing happens that I know of I don't see anything different. I now have 3 boxes on my desktop one saved to DelMapcmdrun one saved to prog Assoc and the 3rd one shows gears that is the one with the C: now what??????
  9. Jo-Ann

    I have a 2 part question

    This is what I got a box Wndows Script Host Script: C:UsersJoDesktopPgmAssoc.vbs Line: 5 Char: 1 Error: Type mismatch: 'FixExt' Code 800A000D Source: Microsoft VBScript runtime error is this the error message I should have gotten? If so where do I put the data you said to follow? I have no idea where to end and begin with you above strings ? nor do I know where to put them ? Are they all one ?? What do I put "on error resume" ??????? I am just confused with this last message. I got everything up to this one. I ended on the first resume.
  10. Jo-Ann

    I have a 2 part question

    nope didn't work either..... I just want this thing gone off my desktop. I can click the run and it turns off ....but a booting up it comes right back. I did everything you said..... I did not get the "press anh key) prompt appear the command prompt window. what I got was what program do you want this to run in.... I am feeling crazy and dumb for not being able to delete this thing for good... However the file does show on my desktop like you said.
  11. Jo-Ann

    I have a 2 part question

    I still can not find the systems folder..... I have tried all the things you have said but it still does not show the systems folder....... I just want to get this window from popping up when I first boot up. it says it is unknown ....... I will get back to you as to who is unknow I have to re-start for it to pop up again. OK here is what the window says.... open file security warning unknown publisher publisher could not be verified: are you sure you want to run this software under all of this is the string. c:usersjoAppDatalocaltempsystemmapcmdrun.exe
  12. Jo-Ann

    I have a 2 part question

    Where do I find the system folder I did the instructions just as above and everything came up asyou said...... but where is the system folder nothing of that kind showed.
  13. Jo-Ann

    I have a 2 part question

    you must have read my mind..... I wanted to know how to delete this. It is very annoying
  14. 1st one is how do I go on in safe mode ? I just can't remember for the life of me how to do that. 2nd I have a windo that popsup when I first boot up.....it saysC:\users\jo\appData\local\temp\system\mapcmdrun.exe and will not go off unless I allow it to run..... when I click run in about 1 sec it is off, but comes right back as soon as I reboot. I have tryed to set the recovery date back about a week before I first saw this come on., it will not complete the recovery. It says I have a virus protection plan running. I have turned it off and the same thing it comes back and says the same thing. So to make a long story short I can not get this off at start up nor can I do a recovery. Now what ?? that is why I want to do a scan in safe mode., Norton comes up and says my machine is clean. I have an e-machine with windows 7 it is just about 1 year old. Can you help me at all ? I hope It also tells me to come back and run in the administrator I am the administrator and have never set it any different. I am the only one that uses this computer. Thank you in advance Jo Ann
  15. Jo-Ann

    virus

    I called my DSL provider yesterday, they said the CA was having a problem., it was a false positive., and I should wait until today it would be fixed. I just ran the virus CA program and it was all fixed. Nothing shows up. So I am clean ! Thank You to all who tried to help me. I really appricate this site. Thank YOU again. Jo Ann
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