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Tx Redneck

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Everything posted by Tx Redneck

  1. That really depends on the nature of the virus and if it's something that there are known solutions for remediation.
  2. Hey John and What is the file extension the ransomware created? I'm not able to read the pic you posted to get info to help. Tx
  3. Personally, I'm not a fan of MSI and my inclination is that the mobo is the culprit considering your statement about the ram slot switching to correct boot issues.
  4. Holy cow Tek, where you been hiding?!
  5. Hello Patricia and Apologies for the trouble you're experiencing with PC Matic. If you'll open a trouble ticket with our help desk, we can get some more info from you to get this resolved as expediently as possible. You can open a trouble ticket at https://www.pcmatic.com/support/ Tx
  6. Hey Mark and You'll need the email address and password he used when he created an account with us. Thanks for yours and your father's interest in our software. Should you encounter any issues, the most expedient route to resolution is via https://www.pcmatic.com/support/ Tx
  7. Tx Redneck

    rmeyer116

    hey rmeyer and I'm gonna send ya a PM with relevant info. Tx
  8. Good deal Dave, what was the final solution?
  9. you may need to switch the device from charging to media transfer mode.
  10. Tbh, as inexpensive as Canon printers are these days, I'd just replace the entire thing.
  11. Also, if you're just seeing this and haven't contacted our support team, try the below.
  12. Hey mark74 and Sorry you're having troubles getting scan to complete. Could you open a trouble ticket at https://www.pcmatic.com/support/ so we can get some more info from you and get this resolved? Thanks for your interest in our software! Tex
  13. Hey John C. and I'm not real sure why you're experiencing this, but if you'll open a trouble ticket at our help desk, we can get some of frome you and get a resolution in place here. You can open a trouble ticket here. https://www.pcmatic.com/support/ Tx
  14. Did you run the print head/nozzle cleaning utility built into the printer's software?
  15. Hey markj and Are you saying you're unable to remove ByteFence or what it has detected? Tx
  16. Hey Charles and Please open a support ticket at https://www.pcmatic.com/support so we can get some more info from you. Tx
  17. Hello Judith and We don't seelll per pc licenses for our software. Our smallest offering is a 5 device license for 1yr, that can be found here. https://cart.pcpitstop.com/?src=nl&add_products=43&aff=1067&ad_id=503140&share-ad-id=1 If you have any other questions, please feel free to reach out to our customer service group at https://www.pcmatic.com/support/?_ga=2.1381233.1576453212.1554769190-1641115378.1550816016 Tx
  18. Hey raul and Sorry I missed your post, if you'll open a support ticket with our help desk, they can get the best info to you to back up and running again. https://www.pcmatic.com/support/ Tx
  19. Hey rloucks and I'm sorry you're having trouble with your login. If you could open a ticket at https://www.pcmatic.com/support/ we can either get your issue resolved or get your refund processed. Thanks for your interest in our software. Tx
  20. Thanks for your interest in our software, but at this time we do not have a product for iOS. Tx
  21. Hey Ralphi and Sorry I missed you post, can you open a trouble ticket at https://www.pcmatic.com/support/ so we can get some more info and get a resolution for you? Tx
  22. Hey Paul and Thanks for your interest in our software. PC Matic can be downloaded from https://cart.pcpitstop.com/go.asp?id=503141 If this doesn't work for you, you can submit a trouble ticket with our support team at https://www.pcmatic.com/support/ Tx
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