definition download failed in PC Pitstop's Paid Products Posted June 21 · Report reply Hello Everyone. I'm sorry that you guys are having issues and are not receiving our replies. ..I have initiated an email from our Customer Service Location to Subspook and PCC. if you do not receive the email please check your spam folder, IF it is not there then Please Contact Your ISP or Mail provider for additional assistance. It's possible that they are blocking before it even gets to you. Hello Subspook Very sorry for any lost communications. I have searched but do not find a request in our Customer Service records from your registered email anytime this year. The most recent records I have are from Posted on: 02 December 2018 03:38 PM Thank you for contacting PC Pitstop Customer Service.You can click on the green shield icon in the lower right corner of the Windows desktop screen by the time display, select Protection Level, then set the Blocking Notification Method to Prompt for Override (Advanced). Hello Laurence Smiser.. Sorry for this continuing issue. I see you are working with Jeff from Customer Service and that his most recent reply was yesterday 6/20. Jeff is the head of our Customer Service Department and I'm sure that he will be able to resolve this issue. He is absolutely your best source for assistance. Hello PCC. Very sorry this issue has returned for you. Our last reply from the email provided, indicated your issues was 'resolved". I find no correspondence since then. If you are still having issues, you can use the same email and simply reply to re open the ticket I have sent a new response to you from that older ticket That would be the best way to continue. Posted on: 18 May 2019 09:34 AM issue appears to be resolved. thank team for your persistence.