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Trogan

Trusted Malware Techs
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Posts posted by Trogan


  1. Hi David,

     

    Oh and my subscription to Norton has expired

    Not what I wanted to hear, but we'll need to download one asap. I believe you'll need a Firewall too.

     

    OK ive deleted all those files EXCEPT for the email. The folder which it was in was copied over from before we reformatted our computer (so that mum wouldn lose all of her Outlook contacts) so that suspicious email isnt opening in Outlook. When i open the folder "D:\New Folder\Documents and Settings\david\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst/Personal Folders/Inbox" theres a file called Outlook.pst in there which i assum the email is in. do i delete that file?

    I'm not familiar with how Outlook works. Don't delete the Outlook.pst file. Have you opened Outlook and looked for an email timed and dated 23 Dec 2005 20:55?

     

    Please do the following...

     

    1. Please download one Firewall from the list below - They are Free!

     

    Comodo << I recommend this

    Zone Alarm

    Sunbelt Kerio PF

    Outpost Firewall

     

    Next, download one Anti-Virus from the list below - They are Free!

     

    AVG Free Edition << I recommend this

    AntiVir

    avast! 4 Home Edition

     

    Don't install these yet. I will tell you when.

     

    2. Download the Norton Removal Tool to your Desktop. Don't use it yet.

     

    3. Now, go into Add/Remove programs and uninstall the following...

     

    Adobe Reader 6.0 <-- Needs updating

    LiveReg (Symantec Corporation)

    LiveUpdate 1.80 (Symantec Corporation)

    Norton SystemWorks 2003

    Norton WMI Update

     

    Reboot the computer, if not already done.

     

    4. Now run the Norton Removal Tool on your Desktop and follow the instructions.

     

    5. Install your new Firewall and Anti-Virus program.

     

    6. Download the latest version of Adobe Reader

     

    7. Once all done, post back with a new HijackThis log.


  2. Hi David,

     

    Please do the following...

     

    1. Make sure you can view hidden files and folders:

    • Click Start.
    • Open My Computer.
    • Select the Tools menu and click Folder Options.
    • Select the View Tab.
    • Under the Hidden files and folders heading select Show hidden files and folders.
    • Uncheck the Hide protected operating system files (recommended) option.
    • Click Yes to confirm.
    • Click OK.
    2. Find and delete the following Files in RED:

     

    C:\Documents and Settings\david\Desktop\New Folder (2)\ph_smf21-2006-04-02.rar

    C:\Documents and Settings\david\mc2.exe

    C:\WINDOWS\system32\mc2.exe

    C:\WINDOWS\system32\dmdlg.1

     

    And this Folder in RED:

     

    C:\Documents and Settings\david\Desktop\SmitfraudFix

     

    3. You have an email in your Outlook that is infected. This is what Kasperksy shows:

     

    D:\New Folder\Documents and Settings\david\Local Settings\Application Data\Microsoft\Outlook\Outlook.pst/Personal Folders/Inbox/23 Dec 2005 20:55 from Toomua:Alice/Michael.zip Infected: Trojan-Downloader.Win32.Bagle.p skipped

    I suggest deleting this email from within Outlook.

     

     

    4. I see you have Norton Systemworks 2003. Does this still have an active subscription so you can receive updates? Let me know, and post a new HijackThis log please.


  3. Hi David! Good job! :)

     

    Please do an online scan with Kaspersky WebScanner

     

    Click on Kaspersky Online Scanner

     

    You will be promted to install an ActiveX component from Kaspersky, Click Yes.

     

    Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.

    • The program will launch and then begin downloading the latest definition files:
    • Once the files have been downloaded click on NEXT

    • Now click on Scan Settings
    • In the scan settings make that the following are selected:
      • Scan using the following Anti-Virus database:
      Extended (if available otherwise Standard)

      • Scan Options:
      Scan Archives

      Scan Mail Bases

    • Click OK
    • Now under select a target to scan:Select My Computer
    • This will program will start and scan your system.
    • The scan will take a while so be patient and let it run.
    • Once the scan is complete it will display if your system has been infected.
      • Now click on the Save as Text button:
    • Save the file to your desktop.
    Post the Kaspersky report, along with a new HijackThis log.

  4. Hi tavita86,

     

    Please do the following...

     

    1. I'd like a file to be scanned:

    • Go to VirusTotal
    • Copy and paste the following file path into the Search Box in the middle of the page:
    • C:\WINDOWS\system32\dmdlg.dll
    • Now, click on the Send File button
    • Save a copy of the Anti-Virus results. Post the results in your next reply.
    2. Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version Java components and update to the latest version...

     

    Updating Java:

    • Download the latest version of Java Runtime Environment (JRE) 6u2.
    • Scroll down to where it says "The J2SE Runtime Environment (JRE) allows end-users to run Java applications."
    • Click the "Download" button to the right.
    • Check the box that says: "Accept License Agreement."
    • The page will refresh.
    • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel double-click on Add/Remove programs and remove the following...
      • Companion wizard
      • J2SE Runtime Environment 5.0 Update 3
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-6u2-windows-i586-p.exe to install the newest version.
    3. Open HijackThis

    - Click the Do a system scan only button

    - Check the following entries (below)

     

    O2 - BHO: (no name) - {4069D1FE-5B6B-427D-ACD2-FDC9FC737894} - C:\WINDOWS\system32\dmdlg.dll

    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

     

    - Close ALL open windows (especially Internet Explorer!)

    - Click Fix Checked

    Close HiajckThis

     

    4. Open Notepad!

    Copy and Paste everything from the Quote box into Notepad:

     

    REGEDIT4

     

    [-HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Khid]

    Go to File > Save As

    Save File name as Fix.reg

    Change Save as Type to All Files and save the file to your desktop.

     

    Close Notepad, and double-click Fix.reg on your Desktop. When it asks if you want to merge the info to the registry, hit YES/OK

     

    5. Reboot the computer!

     

    6. Please post the following...

    • VirusTotal results
    • New HijackThis log

  5. Hi tavita86,

     

    Please do the following...

     

    1. I need to see another log from HijackThis.

    • Run Hijackthis.
    • Click on Open the Misc Tools section.
    • Next click on Open uninstall manager.
    • Press the Save list button.
    • Save the file to your desktop, with the default name of uninstall_list
    • Copy & Paste the entire contents of that file in your in your next post.
    2. Please download ComboFix to your Desktop.
    • Double click on Combofix.exe & follow the prompts.
    • When the scan has finished, it shall produce a log for you. Post that log in your next reply
    Note:

    Do not mouseclick combofix's window whilst it's running. That may cause it to stall

     

    3. Please post the following...

    • Uninstall list
    • ComboFix log
    • New HijackThis log

  6. Nope, that's fine. :)

     

    Let me know if we can mark this resolved?

    ___________________________________

     

    Here are some tips for a clean and secure computer.

     

    For XP users.

    It's a good idea to Flush your System Restore points after ridding yourself of malware. You can clean this by doing the following:

    • Click Start | Help and Support | Undo changes to your computer with System Restore.
    • Click Create A Restore Point then click Next. Give it a name it and then click Create, then Close.
    • Close the Help and Support Center box.
    • Click Start | Run and type Cleanmgr
    • Select (C: ) then click OK.
    • Click the More Options tab.
    • Click Clean Up in the System Restore Section.
    This will remove all previous restore points except the newly created one.

     

    Make your Internet Explorer more secure

    • From within Internet Explorer click on the Tools menu and then click on Options.
    • Click on the Security tab
    • Click the Internet icon so it becomes highlighted.
    • Click on Default Level and click OK
    • Click on the Custom Level button.
      • Change the Download signed ActiveX controls to Prompt
      • Change the Download unsigned ActiveX controls to Disable
      • Change the Initialise and script ActiveX controls not marked as safe to Disable
      • Change the Installation of desktop items to Prompt
      • Change the Launching programs and files in an IFRAME to Prompt
      • Change the Navigate sub-frames across different domains to Prompt
      • Internet Explorer 7 users: Check all other items and make sure that they meet the (recommended) setting when applies.
      • When all these settings have been made, click on the OK button.
      • If it prompts you as to whether or not you want to save the
      settings, press the Yes button.
    • Next press the Apply button and then the OK to exit the Internet Properties page.
    Keep your Sun Java up to date

     

    The most current version of Sun Java is: Java Runtime Environment Version 6.0

    http://java.sun.com/javase/downloads/index.jsp

    • Scroll down to where it says Java Runtime Environment (JRE) 6.
    • Click the Download button to the right.
    • Check the box that says: Accept License Agreement.
    • The page will refresh.
    • Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
    • Close any programs you may have running - especially your web browser.
    • Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
    • Check any item with Java Runtime Environment (JRE or J2SE) in the name.
    • Click the Remove or Change/Remove button.
    • Repeat as many times as necessary to remove each Java versions.
    • Reboot your computer once all Java components are removed.
    • Then from your desktop double-click on jre-6-windows-i586.exe to install the newest version.
    And in the future, remember to remove older versions of Java when you update to a newer version to avoid exploitation of older versions left on your system.

     

    Free programs that may help you in keeping the PC clean

    • SpywareBlaster

      SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

      You can download SpywareBlaster here

      A tutorial can be found here

    • SpywareGuard

      It provides a degree of real-time protection solution against spyware that is a great addition to SpywareBlaster's protection method. An anti-virus program scans files before you open them and prevents execution if a virus is detected - SpywareGuard does the same thing, but for spyware. And you can easily have an anti-virus program running alongside SpywareGuard. It also features Download Protection and Browser Hijacking Protection.

      You can download SpywareGuard here

      A tutorial can be found here

    • IE-SPYAD

      IE-SPYAD puts over 5000 sites in your restricted zone, so you'll be protected when you visit innocent-looking sites that aren't actually innocent at all. It basically prevents any downloads, cookies, scripts from the sites listed, although you will still be able to connect to the sites.

      You can download IE-SPYAD here

      A tutorial can be found here

    • Hosts File

      A Hosts file replaces your current HOSTS file with one containing well known ad, spyware sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer.

      A tutorial can be found here

    • MVPS Hosts File

      You can download the MVPS Hosts File here

      Furthermore the website contains useful tips and links to other resources and utilities.

    • Bluetack's Hosts File and Hosts Manager

      Essentially based on the research made by Webhelper, Andrew Clover and Eric L. Howes, it contains most if not all the known spyware sites...sites responsible for hijacks, rogue apllications etc...

      Download Bluetack's Hosts file here

      Download Bluetack's HostsManager here

    Free Spyware Detection and Removal Programs
    • Ad-Aware

      It scans for known spyware on your computer. These scans should be run at least once every two weeks.

      You can download Ad-Aware here

      A tutorial can be found here

    • Spybot - Search & Destroy

      It scans for spyware and other malicious programs. Spybot has preventitive tools that stop programs from even installing on your computer.

      You can download Spybot - S&D here

      A tutorial can be found here

    Before adding any other Spyware Detection and Removal programs always check the Rogue Anti-Spyware List for programs known to be misleading, mistaken, or just outright Foistware.

    You will find the list here

     

    WinPatrol

     

    WinPatrol uses a heuristic approach to detecting attacks and violations of your computing environment. Traditional security programs scan your hard drive searching for previously identified threats. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge. You'll be removing dangerous new programs while others download new reference files.

    • Detect & Neutralize Spyware.
    • Detect & Neutralize ADware.
    • Detect & Neutralize Viral infections.
    • Detect & Neutralize Unwanted IE Add-Ons.
    • Detect & Restore File Type Changes.
    • Automatically Filter Unwanted Cookies.
    • Avoid Start Page Hijacking.
    • Detect changes to HOSTS & critical system files.
    • Kill Multiple Tasks that replicate each other, in a single step!
    • Stop programs that repeatedly add themselves to your Startup List!
    Starting with WinPatrol 9.5 PLUS users also get the addition of Real-time Infiltration Detection so they'll know immediately when changes are made to critical system areas. WinPatrol Free is not demo or trial software. You're welcome to use it as long as you like.

    You can download WinPatrol here

    WinPatrol FAQ

     

    SiteHound by Firetrust

     

    Firetrust introduces the SiteHound Toolbar - the safe way to browse the Internet. With SiteHound, when you browse the Internet, you're shown a warning page every time you go to a site which is a known scam, potentially loads viruses or spyware on to your computer, has questionable content or anything you would not consider reasonable. You are shown a warning page with information about that site. From there you can choose to enter the site or go back. SiteHound is a free add-on to Internet Explorer. (Users of Firefox - a version for you is coming soon.) SiteHound's comprehensive database gathers the knowledge from other users and respected experts from the online security community to tell you which sites are real and which are bogus.

     

    SiteHound will alert you when you enter a site which is known to contain:

    • Fraudulent claims or scams
    • Offensive material
    • Security vulnerabilities
    • Spyware or Adware
    • Spam related material
    • or other content deemed to be unsafe
    Specifically, SiteHound blocks these categories:

     

    • Adult • Spyware • Spam Advertising • Phishing • Possible scam or fraud • Misleading or False Advertising

    • Pharming • Rogue or Suspect Product • Adware • Malware or Virus

     

    System Requirements:

    Internet Explorer 5.5+ and Windows 95/98/NT 4/ME/2000/XP

     

    Product Info & Download: SiteHound Toolbar

     

    Use an AntiVirus Software

     

    It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future. See the link below for a listing of some online & their stand-alone antivirus programs.

    Computer Safety On line - Anti-Virus

    http://forum.malwareremoval.com/viewtopic.php?p=53#53

     

    Update your Anti Virus Software

     

    It is imperative that you update your Anti virus software at least once a week (Even more if you wish). If you do not update your anti virus software then it will not be able to catch any of the new variants that may come out.

     

    Use a Firewall

     

    I can not stress enough how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. Simply using a Firewall in its default configuration can lower your risk greatly. For an article on Firewalls and a listing of some available ones see the link below.

    Computer Safety On line - Software Firewalls

    http://forum.malwareremoval.com/viewtopic.php?p=56#56

    A tutorial on Understanding and Using Firewalls can be found here

     

    Happy Surfing! :)


  7. Hi, good job! :)

     

    One more thing to do:

     

    Open HijackThis

    - Click the Do a system scan only button

    - Check the following entries (below)

     

    O2 - BHO: (no name) - {184746EC-9E9D-4C7D-B9E7-9039EBD801A9} - C:\Program Files\Video ActiveX Access\iesplg.dll (file missing)

     

    - Close ALL open windows (especially Internet Explorer!)

    - Click Fix Checked

    Close HiajckThis

     

    Apart from that, the log is clean. Anymore problems? :)


  8. Hi ilikenemo,

     

    Please print out or copy these instructions/tutorial to Notepad as the internet will not be (while in Safe Mode) available to you at certain points of the removal process. Make sure to work through all the Steps in the exact order in which they are listed below. If there's anything that you don't understand, ask your question(s) before moving on with the fixes.

     

    Please download AVG Anti-Spyware to your Desktop or to your usual Download Folder.

    http://www.ewido.net/en/download/

    • Install AVG Anti-Spyware by double clicking the installer.
    • Follow the prompts. Make sure that Launch AVG Anti-Spyware is checked.
    • On the main screen under Your Computer's security.
      • Click on Change state next to Resident shield. It should now change to inactive.
      • Click on Change state next to Automatic updates. It should now change to inactive.
      • Next to Last Update, click on Update now. (You will need an active internet connection to perform this)
      • Wait until you see the Update succesfull message.
    • Right-click the AVG Anti-Spyware Tray Icon and uncheck Start with Windows.
    • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
    If you are having problems with the updater, you can use this link to manually update ewido.

    AVG Anti-Spyware manual updates.

    Download the Full database to your Desktop or to your usual Download Folder and install it by double clicking the file. Make sure that AVG Anti-Spyware is closed before installing the update.

    ______________________________

     

    Reboot your computer in Safe Mode.

    • If the computer is running, shut down Windows, and then turn off the power.
    • Wait 30 seconds, and then turn the computer on.
    • Start tapping the F8 key. The Windows Advanced Options Menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
    • Ensure that the Safe Mode option is selected.
    • Press Enter. The computer then begins to start in Safe mode.
    • Login on your usual account.
    ______________________________

     

    Open the SmitfraudFix Folder, then double-click smitfraudfix.cmd file to start the tool.

    Select option #2 - Clean by typing 2 and press Enter.

    Wait for the tool to complete and disk cleanup to finish.

    You will be prompted : "Registry cleaning - Do you want to clean the registry ?" answer Yes by typing Y and hit Enter.

    The tool will also check if wininet.dll is infected. If a clean version is found, you will be prompted to replace wininet.dll. Answer Yes to the question "Replace infected file ?" by typing Y and hit Enter.

     

    A reboot may be needed to finish the cleaning process, if you computer does not restart automatically please do it yourself manually. Reboot in Safe Mode.

     

    The tool will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

    ______________________________

     

    Navigate to C:\Windows\Temp

    Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

     

    Navigate to C:\Documents and Settings\(EVERY LISTED USER)\Local Settings\Temp

    Click Edit, click Select All, press the DELETE key, and then click Yes to confirm that you want to send all the items to the Recycle Bin.

     

    Clean out your Temporary Internet files. Proceed like this:

    • Quit Internet Explorer and quit any instances of Windows Explorer.
    • Click Start, click Control Panel, and then double-click Internet Options.
    • On the General tab, click Delete Files under Temporary Internet Files.
    • In the Delete Files dialog box, tick the Delete all offline content check box , and then click OK.
    • On the General tab, click Delete Cookies under Temporary Internet Files, and then click OK.
    • Click on the Programs tab then click the Reset Web Settings button. Click Apply then OK.
    • Click OK.
    Next Click Start, click Control Panel and then double-click Display. Click on the Desktop tab, then click the Customize Desktop button. Click on the Web tab. Under Web Pages you should see a checked entry called Security info or something similar. If it is there, select that entry and click the Delete button. Click Ok then Apply and Ok.

     

    Empty the Recycle Bin by right-clicking the Recycle Bin icon on your Desktop, and then clicking Empty Recycle Bin.

    ______________________________

     

    Close ALL open Windows / Programs / Folders. Please start AVG Anti-Spyware and run a full scan.

    • Click on Scanner on the toolbar.
    • Click on the Settings tab.
      • Under How to act?
        • Click on Recommended Action and choose Quarantine from the popup menu.
      • Under How to scan?
        • All checkboxes should be ticked.
      • Under Possibly unwanted software:
        • All checkboxes should be ticked.
      • Under Reports:
        • Select Do no automatically generate reports
      • Under What to scan?
        • Select Scan every file.
    • Click on the Scan tab.
    • Click on Complete System Scan to start the scan process.
    • Let the program scan the machine.
    • When the scan has finished, follow the instructions below.

      IMPORTANT : Don't click on the "Save Scan Report" button before you did hit the "Apply all Actions" button.

      • Make sure that Set all elements to: shows Quarantine (1), if not click on the link and choose Quarantine from the popup menu. (2)
      • At the bottom of the window click on the Apply all Actions button. (3)

        Posted Image

    • When done, click the Save Scan Report button. (4)
      • Click the Save Report as button.
      • Save the report to your Desktop.
    • Right-click the AVG Anti-Spyware Tray Icon and select Exit. Confirm by clicking Yes.
    Reboot in Normal Mode.

    ______________________________

     

    Open the SmitfraudFix folder and double-click smitfraudfix.cmd

    Select option #3 - Delete Trusted zone by typing 3 and press Enter.

    Answer Yes to the question "Restore Trusted Zone ?" by typing Y and hit Enter.

     

    Note, if you use SpywareBlaster and/or IE-SPYAD, it will be necessary to re-install the protection both afford. For SpywareBlaster, run the program and re-protect all items. For IE-SPYAD, run the batch file and reinstall the protection.

    ______________________________

     

    Please post:

    • c:\rapport.txt
    • AVG Anti-Spyware log
    • A new HijackThis log
    You may need several replies to post the requested logs, otherwise they might get cut off.

  9. Hi ilikenemo,

     

    Please do the following...

     

    1. I don't see any indication of a Firewall in your HijackThis log. This may be because:

     

    (1.) You are using Windows Firewall or a hardware Firewall.

    (2.) You are using a Firewall of an unknown vendor.

    (3.) You are using a Firewall, but it is disabled for unknown reasons

    (4.) You don't use any firewall at all.

     

    In the case you don't have a Firewall, please download one from the list below - They are Free!

     

    Comodo << I recommend this

    Zone Alarm

    Sunbelt Kerio PF

    Outpost Firewall

     

    2. Download SmitfraudFix (by S!Ri) to your Desktop.

    http://siri.urz.free.fr/Fix/SmitfraudFix.zip

    Extract all the files to your Destop. A folder named SmitfraudFix will be created on your Desktop.

     

    Open the SmitfraudFix folder and double-click smitfraudfix.cmd

    Select option #1 - Search by typing 1 and press Enter

    This program will scan large amounts of files on your computer for known patterns so please be patient while it works. When it is done, the results of the scan will be displayed and it will create a log named rapport.txt in the root of your drive, eg: Local Disk C: or partition where your operating system is installed. Please post that log along with all others requested in your next reply.

     

    IMPORTANT: Do NOT run any other options until you are asked to do so!

     

    3. I need to see another log from HijackThis.

    • Run Hijackthis.
    • Click on Open the Misc Tools section.
    • Next click on Open uninstall manager.
    • Press the Save list button.
    • Save the file to your desktop, with the default name of uninstall_list
    • Copy & Paste the entire contents of that file in your in your next post.
    4. Please post the following...
    • SmitfraudFix report
    • Uninstall list
    • New HijackThis log

  10. Can I go to infections, and select all, and "remove finally" ?

    You can do, but that won't make any difference to the performance of your PC.

     

    Start with this:

     

    Go to Start > Control Panel > Add/Remove programs and uninstall any program that you no longer need or use.

     

    Then, delete any unwanted files on your PC. Look on your Desktop and My Documents folder. Do not delete any System Files.

     

    Do you have any programs disabled on start-up using MSCONFIG?

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