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  • System Specifications:
    Gateway SX2800, IE 7.0.6001.18000, AOL 9.5, NetZero 8.0, dial-up access.
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  1. Hmmm. I'll think that over. Thanks for your prompt response. I just double-checked the PDF manual, and it has a similar statement. I don't think I would necessarily interpret that as "this program works ONLY online, even for defragging". And IMHO, it would be MUCH better to make full disclosure up front, in large type--maybe on this page: http://www.pcpitstop.com/store/pcmatic.asp Why would you use an Internet connection for defragging? I've done it a couple of times with this software. But don't you generally want everything shut down? I normally do defrag in Safe Mode, but I can't get an Internet connection from there, even when I select the "with Networking" option. FWIW!
  2. Ok, Help Request 2.0! The BSOD problem is gone...EXCEPT for when I try to open AOL. I've done a couple of long chat sessions with AOL Tech Support. Both reps gave me pretty much the same advice. It didn't work--except for *once*. I got online via AOL for a while, never did again, and I don't know what made the difference. I'll try to find a balance between giving you enough information and too much. Please let me know if there's anything else you need. Thanks in advance!!! Tech Express Link is up to date. Windows Error Message Windows has recovered from an unexpected shutdown. Problem signature: Problem Event Name: BlueScreen OS Version: 6.0.6001. Locale ID: 1033 Additional information about the problem: BCCode: 19 BCP1: 0000000000000020 BCP2: FFFFFA8007B335C0 BCP3: FFFFFA8007B335E0 BCP4: 0000000004020007 OS Version: 6_0_6001 Service Pack: 1_0 Product: 768_1 Files that help describe the problem: C:\Windows\Minidump\Mini072410-01.dmp C:\Users\{name}\AppData\Local\Temp\WER-95191-0.sysdata.xml C:\Users\{name}\AppData\Local\Temp\WER3CFF.tmp.version.txt Read our privacy statement: http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409 Hijack This log Logfile of Trend Micro HijackThis v2.0.4 Scan saved at 7:00:19 PM, on 7/24/2010 Platform: Windows Vista SP1 (WinNT 6.00.1905) MSIE: Internet Explorer v8.00 (8.00.6001.18928) Boot mode: Normal Running processes: C:\Windows\System32\spool\drivers\x64\3 \WrtMon.exe C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exe C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe C:\Program Files (x86)\NewSoft\Presto! PageManager 8 for EP\PMSpeed.exe C:\Program Files (x86)\NetZero\exec.exe C:\Program Files (x86)\Common Files\AOL\1255815144\ee\aolsoftware.exe C:\Windows\CNYHKey.exe C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe C:\Program Files (x86)\AVG\AVG9\avgtray.exe C:\Program Files (x86)\Lavasoft\Ad- Aware\AAWTray.exe C:\Windows\MHotkey.exe C:\Windows\ModLedKey.exe C:\Windows\ChiFuncExt.exe C:\Windows\System32\spool\drivers\x64\3 \WrtProc.exe C:\Program Files (x86)\NetZero\exec.exe C:\Program Files (x86)\NetZero\qsacc\x1exec.exe C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx? b=ACGW&l=0409&s=1&o=vp64&d=0909&m=sx2800 R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.thehungersite.com/clickToGive/home.fac es?siteId=1 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://homepage.gateway.com/rdr.aspx? b=ACGW&l=0409&s=1&o=vp64&d=0909&m=sx2800 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896 R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896 R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://homepage.gateway.com/rdr.aspx? b=ACGW&l=0409&s=1&o=vp64&d=0909&m=sx2800 R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = R1 - HKLM\Software\Microsoft\Internet Explorer\Main,First Home Page = C:\Program Files (x86)\AOL Toolbar\welcome.html R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64 \blank.htm R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName = R3 - URLSearchHook: AVG Security Toolbar BHO - {A3BC75A2-1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG9 \Toolbar\IEToolbar.dll F2 - REG:system.ini: UserInit=userinit.exe O1 - Hosts: ::1 localhost O2 - BHO: IE7Pro - {00011268-E188-40DF-A514- 835FCD78B1BF} - C:\Program Files (x86) \IEPro\iepro.dll O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283 -A596-FA578C2EBDC3} - C:\Program Files (x86) \Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll O2 - BHO: AOL Toolbar Loader - {3ef64538-8b54- 4573-b48f-4d34b0238ab2} - C:\Program Files (x86) \AOL Toolbar\aoltb.dll O2 - BHO: Pop-up Blocker - {52706EF7-D7A2-49AD- A615-E903858CF284} - C:\Program Files (x86) \NetZero\qsacc\X1IEBHO.dll O2 - BHO: Spybot-S&D IE Protection - {53707962- 6F74-2D53-2644-206D7942484F} - C:\PROGRA~2 \SPYBOT~1\SDHelper.dll O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll O2 - BHO: AVG Security Toolbar BHO - {A3BC75A2- 1F87-4686-AA43-5347D756017C} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll O3 - Toolbar: ZeroBar - {F0F8ECBE-D460-4B34-B007 -56A92E8F84A7} - C:\Program Files (x86) \NetZero\Toolbar.dll O3 - Toolbar: AVG Security Toolbar - {CCC7A320- B3CA-4199-B1A6-9F516DD69829} - C:\Program Files (x86)\AVG\AVG9\Toolbar\IEToolbar.dll O3 - Toolbar: Grab Pro - {C55BBCD6-41AD-48AD- 9953-3609C48EACC7} - C:\Program Files (x86) \IEPro\IEProRecorder.dll O3 - Toolbar: AOL Toolbar - {ba00b7b1-0351-477a- b948-23e3ee5a73d4} - C:\Program Files (x86)\AOL Toolbar\aoltb.dll O3 - Toolbar: AOL Toolbar - {4982D40A-C53B-4615- B15B-B5B5E98D167C} - C:\Program Files (x86)\AOL Toolbar\toolbar.dll O4 - HKLM\..\Run: [HostManager] "C:\Program Files (x86)\Common Files\AOL\1255815144 \ee\AOLSoftware.exe" O4 - HKLM\..\Run: [Pure Networks Port Magic] "C:\PROGRA~2\PURENE~1\PORTMA~1\PortAOL.exe" -Run O4 - HKLM\..\Run: [LedKey] CNYHKey.exe O4 - HKLM\..\Run: [LchDrvKey] LchDrvKey.exe O4 - HKLM\..\Run: [Gateway Photo Frame] "C:\Program Files (x86)\Gateway Photo Frame\ButtonMonitor.exe" -A O4 - HKLM\..\Run: [FUFAXSTM] "C:\Program Files (x86)\Epson Software\FAX Utility\FUFAXSTM.exe" O4 - HKLM\..\Run: [AVG9_TRAY] C:\PROGRA~2 \AVG\AVG9\avgtray.exe O4 - HKCU\..\Run: [spybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe O4 - HKCU\..\Run: [PMSpeed] C:\Program Files (x86)\NewSoft\Presto! PageManager 8 for EP\PMSpeed.EXE O4 - HKCU\..\Run: [NetZero_uoltray] C:\Program Files (x86)\NetZero\exec.exe regrun O4 - HKCU\..\Run: [EPSON WorkForce 610 Series] C:\Windows\system32\spool\DRIVERS\x64\3 \E_IATIFJA.EXE /FU "C:\Windows\TEMP\E_SA10F.tmp" /EF "HKCU" O4 - HKCU\..\Run: [ccleaner] "C:\Program Files (x86)\CCleaner\CCleaner.exe" /AUTO O4 - HKCU\..\Run: [AOL Fast Start] "C:\Program Files (x86)\America Online 9.0d\AOL.EXE" -b O4 - HKCU\..\RunOnce: [Flags] O4 - HKUS\S-1-5-19\..\Run: [sidebar] % ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE') O4 - HKUS\S-1-5-20\..\Run: [sidebar] % ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE') O8 - Extra context menu item: &AOL Toolbar search - res://C:\Program Files (x86)\AOL Toolbar\toolbar.dll/SEARCH.HTML O8 - Extra context menu item: Display All Images with Full Quality - "res://C:\Program Files (x86)\NetZero\qsacc\appres.dll/228" O8 - Extra context menu item: Display Image with Full Quality - "res://C:\Program Files (x86) \NetZero\qsacc\appres.dll/227" O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~1 \Office12\EXCEL.EXE/3000 O9 - Extra button: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files (x86)\IEPro\iepro.dll O9 - Extra 'Tools' menuitem: IE7Pro Grab and Drag - {000002a3-84fe-43f1-b958-f2c3ca804f1a} - C:\Program Files (x86)\IEPro\iepro.dll O9 - Extra button: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files (x86)\IEPro\iepro.dll O9 - Extra 'Tools' menuitem: IE7Pro Preferences - {0026439F-A980-4f18-8C95-4F1CBBF9C1D8} - C:\Program Files (x86)\IEPro\iepro.dll O9 - Extra button: AOL Toolbar - {4982D40A-C53B- 4615-B15B-B5B5E98D167C} - C:\Program Files (x86) \AOL Toolbar\toolbar.dll O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\Program Files (x86)\AOL Toolbar\toolbar.dll O9 - Extra button: Research - {92780B25-18CC- 41C8-B9BE-3C9C571A8263} - C:\PROGRA~2\MICROS~1 \Office12\REFIEBAR.DLL O9 - Extra button: Real.com - {CD67F990-D8E9- 11d2-98FE-00C0F0318AFE} - C:\Windows\SysWow64 \Shdocvw.dll O9 - Extra button: (no name) - {DFB852A3-47F8- 48C4-A200-58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1 \SDHelper.dll O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200 -58CAB36FD2A2} - C:\PROGRA~2\SPYBOT~1 \SDHelper.dll O15 - Trusted Zone: http://www.brainbashers.com O15 - Trusted Zone: http://www.doctoroz.com O15 - Trusted Zone: *.download.com O15 - Trusted Zone: http://www.gamesthatgive.net O15 - Trusted Zone: *.gamesthatgive.net O15 - Trusted Zone: *.goodshop.com O15 - Trusted Zone: http://www.makezine.com O15 - Trusted Zone: http://www.pbs.org O15 - Trusted Zone: http://www.pcpitstop.com O15 - Trusted Zone: www1.pcpitstop.com O15 - Trusted Zone: *.pcpitstop.com O15 - Trusted Zone: *.thehungersite.com O15 - Trusted Zone: *.zipgenius.com O16 - DPF: {A27C56D2-3F58-4ABB-AA31-1168EDA6636F} (PCMaticVer Class) - http://utilities.pcpitstop.com/Nirvana/controls/p cmatic.cab O17 - HKLM\System\CCS\Services\Tcpip\..\{6CE23A09-6218 -4840-906C-4CB1E081133A}: NameServer = O17 - HKLM\System\CS2 \Services\Tcpip\..\{6CE23A09-6218-4840-906C- 4CB1E081133A}: NameServer = O17 - HKLM\System\CS3 \Services\Tcpip\..\{6CE23A09-6218-4840-906C- 4CB1E081133A}: NameServer = O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35- 3078302C2030} - C:\Windows\system32\browseui.dll O23 - Service: ArcSoft Connect Daemon (ACDaemon) - Unknown owner - C:\Program Files (x86)\Common Files\ArcSoft\Connection Service\Bin\ACService.exe (file missing) O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - LSI Corporation - C:\Program Files\LSI SoftModem\agr64svc.exe O23 - Service: @%SystemRoot%\system32\Alg.exe,- 112 (ALG) - Unknown owner - C:\Windows\System32 \alg.exe (file missing) O23 - Service: AOL Connectivity Service (AOL ACS) - AOL LLC - C:\Program Files (x86)\Common Files\AOL\ACS\AOLAcsd.exe O23 - Service: AOL TopSpeed Monitor (AOL TopSpeedMonitor) - America Online, Inc - C:\Program Files (x86)\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe O23 - Service: AVG Free WatchDog (avg9wd) - AVG Technologies CZ, s.r.o. - C:\Program Files (x86) \AVG\AVG9\avgwdsvc.exe O23 - Service: @dfsrres.dll,-101 (DFSR) - Unknown owner - C:\Windows\system32\DFSR.exe (file missing) O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAANTMon.exe O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files (x86) \iPod\bin\iPodService.exe O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: Lavasoft Ad-Aware Service - Lavasoft - C:\Program Files (x86)\Lavasoft\Ad- Aware\AAWService.exe O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing) O23 - Service: @%SystemRoot%\System32 \netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32 \psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: @%systemroot%\system32 \Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing) O23 - Service: @%SystemRoot%\system32 \samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing) O23 - Service: SBSD Security Center Service (SBSDWSCService) - Safer Networking Ltd. - C:\Program Files (x86)\Spybot - Search & Destroy\SDWinSec.exe O23 - Service: @%SystemRoot%\system32\SLsvc.exe, -101 (slsvc) - Unknown owner - C:\Windows\system32\SLsvc.exe (file missing) O23 - Service: @%SystemRoot%\system32 \snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing) O23 - Service: @%systemroot%\system32 \spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing) O23 - Service: @%SystemRoot%\system32 \ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing) O23 - Service: @%SystemRoot%\system32\vds.exe,- 100 (vds) - Unknown owner - C:\Windows\System32 \vds.exe (file missing) O23 - Service: @%systemroot%\system32\vssvc.exe, -102 (VSS) - Unknown owner - C:\Windows\system32 \vssvc.exe (file missing) O23 - Service: @%Systemroot%\system32 \wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing) O23 - Service: @%ProgramFiles%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing) -- End of file - 13022 bytes
  3. Hi. I recently bought PCMatic...only to find that I can only open it up when I'm online! If I'm not online, I very briefly get the splash screen. Then I get an IE error page, saying that it can't connect to the Net. The error page is totally unclickable, and I can't close it via right-clicking on the program tab on the bottom of the page. The only way to close it and PCMatic is to go into Windows Task Manager, and shut it down there. This does not make me a happy camper! Is PCMatic meant to be webware? ISTM it would be more sensible to, for instance, use the defrag option when *offline*. And, since I'm on dial-up, I'd rather not tie up the phone line during defrag. I went back and reread the little manual and the info on the site. I didn't see anything indicating that it only works when online. Did I miss something? Or is there something wrong??? Thanks!
  4. And yes, I need to defrag again--though I did a couple of weeks ago. The only way that I can effectively do it is via Safe Mode With Command Prompt. If I try to defrag in normal mode, other programs interfere. And I can't do it in the main form of Safe Mode. FYI.
  5. Coming up for air! Here's my latest Tech Express: http://www.pcpitstop.com/techexpress.asp?id=0AZRYWXWXF4S7Z7N I still sometimes get the "bad pool header" BSOD when I try to run AOL. When I don't get that, I get a message that the AOL connectivity service isn't running. Weird. Somehow, via the things I mentioned above, I've eliminated occurrences except for with AOL. Thanks!
  6. Hi. Profuse apologies for the long delay. Was unexpectedly offline for a while. (Nothing to do with my computer.) I'll try to get back to this soon. Thanks, everyone, for your help!
  7. Ok, here's the text from my last BSOD, minus the instructions: Did my best to get all those zeros right.
  8. Tom-- I don't have a way to show you what's actually on the BSOD, because the rest of the system is unavailable then. I can't do a screen capture. But the first quote inset in my OP has the Windows error report about it. Maybe that has enough info? Thanks!
  9. IG-- The overdrive results are in my Tech Express link. I'll start investigating the other items. Thanks!
  10. (Most recent (5/4/10) Optimize test: see TechExpress link or look up test #23445744.) Hi. I'm having several problems: 1) Since I tried to install (and, later, managed to install) Microsoft updates KB978262, KB980182, and KB972270, I've been getting ye olde Blue Screen of Death, with a stop error 19 message. When I get the BSOD, the only thing I can do is shutdown. When I restart, I press F8 and then choose either “Safe Mode” or “Repair Your Computer”. I’ve tried a variety of things in Safe Mode, including cleaning out the memory dump caused by the error, and running System Restore. I’ve been through this many times. At first, I kept getting the BSOD within the first few minutes of startup. Gradually, it happened only when trying to use AOL 9.5 dial-up or Word 97. It usually doesn’t happen with Word anymore. But I can only get as far as the log-in screen for AOL. No problem with using NetZero dial-up. (Though I’d prefer to use AOL, because I’ve got Call Alert there; it takes voicemail messages for me when I’m online.) Here is the Windows error report I get when I get back in: Here is my PCMatic (Free) 050310 test: 2. I know the test results say I need to defrag, but I have. But it doesn’t seem to be working. I use the defrag utility from Accessories/System. On my previous Win98SE system, I could run it in Safe Mode, so there was nothing to distract it. But that doesn’t work in Vista—I have to run it in normal mode. So I start it before I go to be. Many hours later, the defrag screen is back to what it was, except there’s a notation that it was last run on that particular day. There’s nothing else that says “defrag completed”; and there isn’t the option of seeing over the utility’s shoulder, while it’s running, with that map that shows which bit of the system it’s defragging. So I’m not sure what’s going on. I saw something recently that said that frequent defragging can mess up your HD. Don’t know if that’s true, or if it applies to this computer. 3. IE 7 frequently crashes with an “Internet Explorer has stopped working” message. Sometimes it restarts, sometimes not. That’s been going on for some time. I think that’s enough to keep you busy for a while. I appreciate any help you can give me. I’m not a techie, but I can follow directions. I do have some energy limits, due to health problems, so I may not be able to do a lot all at once. Thanks!
  11. Thanks, IntelGuy. The gear-wheel button in the lower right hand corner takes me to the buying screen, but there's nothing labeled "fix all". I'll think about reinstalling. I'm having lots of PC problems (especially BSOD with stop error 19), and I'm trying to gather enough info to start a "help me!" thread on it. ETA: I'm on dial-up, so uninstalling and re-downloading would be a pain.
  12. Hi. Small question: I downloaded and ran the free edition of PCMatic. There is no "Fix All" button visible in the results. Is that because this is the free version? Is it scan only? Thanks!
  13. Sorry for the long silence. I put in a new CD/DVD drive. Works fine, except for small snag: when I was removing the audio analog cable from the old drive, it broke. (Brittle, and the plug was really stuck.) Where would I go about buying a new cable? Some place like Radio Shack? Or a computer store? Thanks!
  14. No, the DVD player is not in Add/Remove...but most of my programs aren't. I took the name I gave you from the programs menu listing. (Start>Programs.) I'm confused by what you said about non-compatibility. I have used the DVD player before, and here are the system requirements from its help file: Thanks!
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