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pskelley

Trusted Malware Techs
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About pskelley

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    In Remembrance ..Rest in Peace Phil
  • Birthday 04/19/1942

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    Clearwater, Florida

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  1. IntelGuy, I will do as you suggested and give any user who has issues with the 3D Test the link you provided. I will not bother with additional tests on this computer, this is a workhorse and sooner or later I will put it out to pasture and saddle up the new Dell setting beside it. I just wanted to take a moment to thank you for your help Phil
  2. Thanks for that feedback, the computer was purchased in 2003 and has been tested with no issues many times. I would have to assume then that the tests have been changed, the display adapter certainly has not. I'll post that information asap and if I run the tests in the future I will bypass that particular test. I am considering now if I can continue to suggest the tests to folks at other forums? I am really interested in trying the test on my new Dell to see what happens... Appreciate the time you took. Phil Skelley
  3. Test completed with no problems when I checked Skip testing 3d video. http://www.pcpitstop.com/betapit/sec.asp?conid=21063839 Thanks
  4. Will do as soon as time permits, I will say I have run dozens of tests on this computer during the last couple of years with no such issues, and my computer (s) are all in tiptop shape. Get back with you as soon as possible. Thanks
  5. Hi IntelGuy, Do you have a solution for this yet? http://forums.pcpitstop.com/index.php?showuser=24733 I just ran into it this am when I posted for a member at Safer Networking to run the diagnostic as I do with many folks, but will stop until this is resolved. When I noticed the website changed and decided to update my directions, to do so I tought I would scan one of my computers. I run into the issues at the 3D Performance Test. MSN Explorer and Internet Explorer, with both browsers I get a message that a problem has been encountered and the browser must shut down. The file being sent to Microsoft is c069_appcompat.txt I should also point out that I removed the old ActiveX and installed it again just in case that was the problem. I will say again, the test, both singed in and not signed in as a user, proceeded properly until it moved from "Testing Drives" to "3D Performance Test", so it sounds like the same issure you are working on. If I can recreate the test and send any information, let me know. I would be glad to go to email also if that will help. I will not be able to suggest the diagnostic tests until this is resolved. If you want me to start a new topic, let me know. Thanks...Phil pskelley
  6. Then I wouold be able to say I know everything, when I am fair with malware remove, but there is much I do not know, including the reason for your error messages. Please post those in the "User to User" forum to see if they can help. Thanks
  7. Thanks for the feedback, have a look at this link I posted: http://users.telenet.be/bluepatchy/miekiem...owcomputer.html and this information: http://www.netsquirrel.com/msconfig/msconfig_xp.html http://www.malwareremoval.com/tutorials/runningslowly.php I also suggest, if you have not done so recentlyu, you run a free diagnostic here: Click here: http://www.pcpitstop.com/ Click: Free PC Health Scan - Overdrive Click: battery of tests Click: 4. OK, I Want to Run the Tests! First time? Click New Members, I suggest you register free (they store tests) Then follow the prompts. Once the test is complete, read the information provided under all tabs. If you have questions, post them here: http://forums.pcpitstop.com/index.php?showforum=6 Thanks
  8. Some good information for you: http://users.telenet.be/bluepatchy/miekiem...owcomputer.html http://www.microsoft.com/windowsxp/using/h...ps/mcgill1.mspx Here is some great information from experts in this field that will help you stay clean and safe online. http://users.telenet.be/bluepatchy/miekiem...prevention.html http://forums.spybot.info/showthread.php?t=279 http://russelltexas.com/malware/allclear.htm http://forum.malwareremoval.com/viewtopic.php?t=14 http://www.bleepingcomputer.com/forums/topict2520.html http://cybercoyote.org/security/not-admin.shtml http://www.malwarecomplaints.info/ Thanks...pskelley http://pcpitstop.com/about/supportus.asp If you are reading this information...thank a teacher, If you are reading it in English...thank a soldier. http://users.telenet.be/bluepatchy/miekiemoes/Links.html
  9. I will try to work with you a little, but these issues are not malware which is what I do. You would probably be better off to post here: http://forums.pcpitstop.com/index.php?showforum=3 There are talented folks there who deal with the kind of issues you describe, but let's look here first. error message >>> post the message word for word exactly as you see it, that is the only way I can try to research it. It may be malware corrupted the program in question and reinstalling the software may correct the error. aol questions: I do not use aol (never will) so have no knowledge. Yes...malware can effect those programs and the person to talk to would be tech support at aol. http://help.aol.com/help/supportcentral/supportcentral.do Thanks
  10. Sounds like you are asking me to believe in miracles? If you no longer need help, I will close this topic in 24 hours. If you need help, please follow the directions I posted. Thanks
  11. Thanks for returning your information and the feedback. Remove combofix from the computer like this: Click START then RUN Now type or copy Combofix /u in the runbox and click OK. Note the space between the X and the U, it needs to be there. To be sure, clean the System Restore files like this: Turn off System Restore. On the Desktop, right-click My Computer. Click Properties. Click the System Restore tab. Check Turn off System Restore. Click Apply, and then click OK. Reboot Turn ON System Restore, On the Desktop, right-click My Computer. Click Properties. Click the System Restore tab. UN-Check *Turn off System Restore*. Click Apply, and then click OK. Run MBAM again to make sure we got all of the junk, no need to post a clean scan result. Update McAfee and scan the system to make sure it is running right and scanning clean. If you have any problems with the program, contact tech support for instructions. http://www.mcafee.com/us/support/ Let me have a report on how the computer is performing at this point. Some good information for you: http://users.telenet.be/bluepatchy/miekiem...owcomputer.html http://www.microsoft.com/windowsxp/using/h...ps/mcgill1.mspx Here is some great information from experts in this field that will help you stay clean and safe online. http://users.telenet.be/bluepatchy/miekiem...prevention.html http://forums.spybot.info/showthread.php?t=279 http://russelltexas.com/malware/allclear.htm http://forum.malwareremoval.com/viewtopic.php?t=14 http://www.bleepingcomputer.com/forums/topict2520.html http://cybercoyote.org/security/not-admin.shtml http://www.malwarecomplaints.info/ Thanks...pskelley http://pcpitstop.com/about/supportus.asp If you are reading this information...thank a teacher, If you are reading it in English...thank a soldier. http://users.telenet.be/bluepatchy/miekiemoes/Links.html
  12. Please do not quote my instructions, a waste of space. I have learned from many years of removing malware, that nothing is common. This topic is closed. Here is some information that might help you avoid this in the future. Some good information for you: http://users.telenet.be/bluepatchy/miekiem...owcomputer.html http://www.microsoft.com/windowsxp/using/h...ps/mcgill1.mspx Here is some great information from experts in this field that will help you stay clean and safe online. http://users.telenet.be/bluepatchy/miekiem...prevention.html http://forums.spybot.info/showthread.php?t=279 http://russelltexas.com/malware/allclear.htm http://forum.malwareremoval.com/viewtopic.php?t=14 http://www.bleepingcomputer.com/forums/topict2520.html http://cybercoyote.org/security/not-admin.shtml http://www.malwarecomplaints.info/ Thanks...pskelley http://pcpitstop.com/about/supportus.asp If you are reading this information...thank a teacher, If you are reading it in English...thank a soldier. http://users.telenet.be/bluepatchy/miekiemoes/Links.html
  13. After you copy/paste the information from the code box into the notepad, click on File then Save As. Change the Save in box at the top to "Desktop" using the drop down menu. Change the File Name to CFScript then click on Save. A Notepad nameed CFScript is now on the Desktop, follow the rest of the directions.
  14. Welcome to PCPitStop, please be aware that all advice given is taken at your own risk. Sorry for the wait, the logs are many, and the volunteers are few. When you reply, please use the "Add Reply" button, not the Quote or New Topic buttons. If you still need help let me say I am at a bit of a loss since I have not seen the HJT log before you started running removal tools so I don't know if something was removed by mistake or not. Do you still have the logs from the scans? If not, show me a new MBAM scan: Download Malwarebytes' Anti-Malware to your Desktop http://www.besttechie.net/tools/mbam-setup.exe * Double-click mbam-setup.exe and follow the prompts to install the program. * Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform FULL SCAN, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt * Please post contents of that file & a new HJT log in your next reply. Please describe these "problems" in more detail, exactly what programs are you having issues with? Are you receiving any error messages, if so post those "word for word". Thanks
  15. That says to UNINSTALL in ADD REMOVE PROGRAMS, says nothing about DELETE?Having used ewido quite a bit myself when it was available, I know it has an uninstaller? Read and follow the directions in the posted order: 1) Disable the Service Click Start > Run and type services.msc Scroll down to ewido anti-spyware 4.0 guard and right click on it. Click Properties and under Service Status click Stop, then under Startup Type change it to Disabled. 2) Please download ATF Cleaner by Atribune http://www.atribune.org/public-beta/ATF-Cleaner.exe Save it to your Desktop. We will use this later. 3) Open notepad and copy/paste the text in the codebox below into it: Folder:: C:\Program Files\ewido anti-spyware 4.0 Save this as CFScript Referring to the picture above, drag CFScript into ComboFix.exe. This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply together with a new HijackThis log. (wait until you finish to post the logs) 4) Run ATF Cleaner Double-click ATF-Cleaner.exe to run the program. Click Select All found at the bottom of the list. Click the Empty Selected button. Click Exit on the Main menu to close the program. *Cleaning Prefetch may results in a few slow starts until the folder is repopulated: http://www.windowsnetworking.com/articles_...refetch-XP.html 5) Download Malwarebytes' Anti-Malware to your Desktop http://www.besttechie.net/tools/mbam-setup.exe * Double-click mbam-setup.exe and follow the prompts to install the program. * Be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish. * If an update is found, it will download and install the latest version. * Once the program has loaded, select Perform FULL SCAN, then click Scan. * When the scan is complete, click OK, then Show Results to view the results. * Be sure that everything is checked, and click Remove Selected. * When completed, a log will open in Notepad. Please save it to a convenient location. The log can also be opened by going to Start > All Programs > Malwarebytes' Anti-Malware > Logs > log-date.txt * Please post the log from CFScript, the log from MBAM and a new HJT log. How is your computer running now. Thanks
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