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Y kawika

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About Y kawika

  • Rank
    Anti-Spyware Brigade
  • Birthday 03/17/1960

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  • Gender
  • Location
    Long Island, New York

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  • Teams:
    Folding@Home Team

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2,217 profile views
  1. PCMatic blocking a file

    Hi Jim, Under an account using a completely different e-mail than what was used here at the forums, I see a registered James Caulk. On this account, there are 2 Dells: Latitude E6520 Latitude D630 Please open a ticket at our help desk so that we can get some more information and see what is going on. Let us know your Registered e-mail address for PC Matic and the computer Name (if possible). You can open a ticket from here: PC Matic Help Desk Thank you Y
  2. not protected

    Uninstall Super Shield reboot the computer and install a fresh version from the direct link below: http://supershield-files.pcpitstop.com/pcmaticss3.0.0.5-setup.exe Let me know if this gets things back as they should be for you. Y
  3. PC Pitstop stops running

    Hi Dean what do you mean by: "PC Pitstop has stopped running"? Are you speaking about Super Shield? Perhaps the taskbar icon has changed to a red color? Please open a ticket at our help desk so that we can get some more information and see what is going on. You can open a ticket from here: PC Matic Help Desk Please clarify what you are encountering and on which computer if you have more than one. Thank you Y
  4. PC Matic doesn't work since upgrade

    Certificate errors in Windows 10? That's unusual. Give the following a try: http://www.thewindowsclub.com/manage-trusted-root-certificates-windows Please keep us posted. Thanks Y
  5. Manual Whitelist

    Hi Richard, As an MSP, the quickest way is through your portal in the Super Shield report. If the application was white listed at the computer level with Super Shield being in Advanced Mode, then the application and MD5 would be added automatically when "Always Allow" was chosen. An application with a '0's as an MD5 entry will not be recognized. The following White Listing documentation is available in your portal under the "Support" link at the top right. https://portal.pcpitstop.com/web_portal/docs/WhiteList_Msp.pdf Please let us know if you need a hand with any of this. Thanks Y
  6. Infinite Alert Hoax/Call this Number Scam

    Sure, an add-on to stop all java scripts would work, but having to manipulate the settings to work where you wish to run scripts verses where you don't may prove a bit problematic. If all java scripting is turned off, then there will be certain elements of websites that will no longer function. More experienced computer users may do well with such a utility, but more experienced computer users are less likely to be fooled by these types of hoaxes as well. We'd like to stop this garbage from affecting computer users at any level of experience. To keep them safe and free from these types of scams. As for changing to premium numbers, that would only shoot themselves in the foot. When the caller is informed that they will be charged, whether it is one of our soldiers or a innocent computer user, the chances of them calling at all will be diminished. No calls = no revenue. Y
  7. Infinite Alert Hoax/Call this Number Scam

    Join the fight and let's win this! We just released our plan of action and appreciate any help that we can get to end these Hoaxes that are polluting the internet. http://www.pcpitstop.com/pcpitstop_new/infinite-hoax.asp Y
  8. There are 2 Windows 10 machines listed and both named: A-SYS One is an ASUS model and the other identified as: To Be Filled By O.E.M. We will need to know which is having this issue. Please open a ticket at our help desk so that we can get some more information and see what is going on. You can open a ticket from here: PC Matic Help Desk Y
  9. Desktop shortcuts moving

    Is this a Window 10 machine? If so, create a restore point (just to be safe) then try the exercise in the link below: https://www.groovypost.com/howto/stop-desktop-icons-changing-position-after-screen-refresh/ Y
  10. Desktop shortcuts moving

    Right click on a blank area of your Desktop and then "mouse over" VIEW, then uncheck: Auto arrange icons You will now be able to place them and keep them as you wish. Y
  11. SuperShield blocking Windows 10 Netflix App

    Yes, it is the starting process of the app that is crashing. You're spot on that after the 10 minute pause of Super Shield, the app will continue to run. I actually spoke to our chief Super Shield developer about this over the week-end and he has a "probable" solution that he is currently manipulating on a test machine. He said, don't make any promises, but so far, it looks good. So, I'm hopeful. Y
  12. Infinite Alert Hoax/Call this Number Scam

    And that is what the PC Matic adblocker for the Chrome browser does. Not only block ads, but now it it blocking these scam pages from rendering as well. Y
  13. SuperShield blocking Windows 10 Netflix App

    https://www.netflix.com/ Y
  14. SuperShield blocking Windows 10 Netflix App

    Our Super Shield development team is aware of this issue and is looking into it. Going to Netflix.com and bypassing the app does work without having to "pause" or turn off your protection. The previous build of Windows 10 worked fine with the app and Super Shield and now this update has got it crashing again. Y
  15. Infinite Alert Hoax/Call this Number Scam

    caintry, do you have the PC Matic pop up blocker up and running in Chrome? Y