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Everything posted by stewieT

  1. To reinstall PC Matic, please visit visit the link below and follow the directions for the type of device that you need to add. https://www.pcmatic.com/add-device
  2. Please open your web browser, then copy and paste the links below, one at a time, into the address bar, then hit the Enter key: defs.pcpitstop.com/ defs.pcpitstop.com/ Follow the prompts to download each file to the computer, use the navigation tools to put the file somewhere that you can find it easily. Once you have the files downloaded, go to Control Panel>Appearance and Personalization>Folder Options (or File Explorer Options in Windows 10) and click on the View tab, then move the dot to "Show hidden files and folders" and click on Apply. Next, navigate to C:\Program Data\PCPitstopDat and move the downloaded pcpsfed.dat and pcpsfed-inc.dat file to inside of the datRTP folder that is at that location. After you have both files inside the datRTP folder, reboot the computer and let us know if the issue is not resolved. You can click the link below that corresponds to your version of Windows to view a video of the process. Windows XP Windows Vista & Windows 7 Windows 8/8.1 & Windows 10 Please let us know if we can be of further assistance.
  3. If you can't allow the service this way, you can try the following: You will need to allow PC Matic and SuperShield through the Windows Firewall: https://supportfiles.pcpitstop.com/HelpDeskVisualAid/Windows/How_to_AllowPCMatic_thru_Firewall.pdf Once that is complete, stop the SuperShield Realtime service and restart: type in services.msc, and press Enter look for "Security Center" in the list of services (PCPitstop Realtime) turn it off, then wait until the shield turns red, then turn it back on If that does not resolve the issue, please open a support ticket here so we can take a closer look for you.
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