Please open your web browser, then copy and paste the links below, one at a time, into the address bar, then hit the Enter key:
Follow the prompts to download each file to the computer, use the navigation tools to put the file somewhere that you can find it easily.
Once you have the files downloaded, go to Control Panel>Appearance and Personalization>Folder Options (or File Explorer Options in Windows 10) and click on the View tab, then move the dot to "Show hidden files and folders" and click on Apply.
Next, navigate to C:\Program Data\PCPitstopDat and move the downloaded pcpsfed.dat and pcpsfed-inc.dat file to inside of the datRTP folder that is at that location.
After you have both files inside the datRTP folder, reboot the computer and let us know if the issue is not resolved.
You can click the link below that corresponds to your version of Windows to view a video of the process.
Windows Vista & Windows 7
Windows 8/8.1 & Windows 10
Please let us know if we can be of further assistance.