The Windows Vista machine that I'm talking about is (home123876) I have not added anything to a black list or white list.
I have three problems with this the first problem is InfoCenter stopped working here's a copy of what it says
infocenter stopped working when I bought windows vista ultimate I bought it on Ebay supposed to have been new sealed box addition of which it was but I'm wondering now it extra hack files were added to it there are too many files I don't have access to and cannot even see the permissions to change the permissions on them or to add myself to them one file is hiberfil.sys and its location is in c:\
When I run the C promp command and change directory to it shows all files and folders that does not show the hiberfil.sys
When I run SuerShield the scan and fix program when it says cleaning mallware 100% c:\WMSysPr9.prx Done.
That just does not seem right to me. If I'm being paranoid about this just say so but I had someone file and tried to clame my income tax and have had a hacker in my system before before thanks for listening and understanding my problem
Any help is appreciated
Thanks again Ray E. Dotson
Problem Event Name: CLR20r3
Problem Signature 01: infocenter.exe
Problem Signature 02: 18.104.22.168
Problem Signature 03: 52bc7977
Problem Signature 04: mscorlib
Problem Signature 05: 22.214.171.124
Problem Signature 06: 49cc5b98
Problem Signature 07: 344a
Problem Signature 08: 15a
Problem Signature 09: System.UnauthorizedAccess
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033
The next problem is with the SuperShield it says failed to download definitions after about 1 hour but then turns green right afterwards it also gave me installation problems below is what they said
Unable to execute file:C:\Program Files (x86)\PCPitstop\Super Shield\pcmaticrt-wsc.exeCreateProcess failed; code 14001.The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log for more detail.
But as soon as I close the warning windows it seemed to work
I also have questions about this tech letter if it's legit when I went and downloaded the SuperShield from the link in the e-mail I was able to download it when I tried to install it I got warnings that file had been changed and had no signature of authenticity and would not allow me to install it right clicked OK it still installed here's a copy of the tech letter below
Thank you for contacting PC Pitstop customer service.
Please go to Start>Programs>PC Pitstop>PC Matic and click on 'uninstall SuperShield'.
Reboot the computer.
Run the Active X control removal tool from the link below: http://files.pcpitstop.com/support/Remove-All.cmd
If you are using Vista, Windows 7, Windows 8/8.1 or Windows 10, first save the file above to your desktop, then right-click on the file and select, "Run as administrator".
Once the removal tool completes,
uninstall PC Matic from the control panel add/remove programs
go to c:\program files\pcpitstop and manually delete the PC Matic folder to make sure that all parts are removed
reinstall PC Matic from this link: http://pcmatic.com/download
right-click on the link above and select "Save target as..." then save the file above to your desktop, then right-click on the saved file and select, "Run as administrator" to start the installer
(We host the download on Amazon servers)
reboot the computer
run PC Matic again.
Please try installing SuperShield directly from the link below and let us know if that does not resolve the issue: https://supershield-files.pcpitstop.com/pcmaticss126.96.36.199-setup.exe
Reboot the computer.
The Whitelist will be empty until such time as you add an application to the Whitelist.
Please let us know if we can be of further assistance.
PC Pitstop Inc.