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About KennethD

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  1. Hi, I'm having issues installing some software and two techies who have accessed my Win 10 PC remotely have said it's a PC Matic issue. One said that his software need access to two directory folders and PC Matic was blocking this? Anyway, this is what is happening. To install the software I first switched off PC Matic for the download and install. The software installed. However, when I click on the desktop icon nothing loads. If I check Task Manager I can see that the software is running, but there is nothing on my desktop. I assume this is some setting or (as one techie said) whitelisting a directory? Anyway, it's driving me up the wall. Any suggestions and screenshots (cos I'm not a techie) of how I can fix this would be greatly appreciated. Thanks