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  1. Yesterday
  2. Hello Patricia and Apologies for the trouble you're experiencing with PC Matic. If you'll open a trouble ticket with our help desk, we can get some more info from you to get this resolved as expediently as possible. You can open a trouble ticket at https://www.pcmatic.com/support/ Tx
  3. I am getting an error code when I do a PC Matic scan. The eror code is: The program or feature"\??\C:\ Program Files (x86) \PCPitstop\PCMatic\Non RotatingMedia.exe" cannot start or run due to incompatibility with 64-bit versions of Windows. Please contact the software vendor to ask if a 64 bit Windows compatible version is available.
  4. Happy birthday..hope you have a good one.
  5. Last week
  6. Hey Mark and You'll need the email address and password he used when he created an account with us. Thanks for yours and your father's interest in our software. Should you encounter any issues, the most expedient route to resolution is via https://www.pcmatic.com/support/ Tx
  7. I didn'y get an ICon to sign in. How do I know PC Matic is working?
  8. Yep got it same day prime shipping monday and after couple headaches with true image not wanting to clone from hdd to ssd because of the size 1tb to 512gb even tho i ony had 170gbs on it and a couple of windows 10 headaches with the 1903 build.. I finally got it to take a image from April 8th i had backup. And yep system is back to its snappyness and fast boot ups lol Swear tho this k7 motherboard must not like hard drives as a boot drive cause it took 3 too 7minutes to get loaded to the desktop and while doing it after the login screen it stayed on a black screen loading lol.. No issues like that with the ssd. gets reads and writes in the 500s as it should:)
  9. So my dad bought PC matic and sent me a extra licence key he bought, and so I installed the program and made an account using that key. I ran a scan on my computer, and after it's done it shows me the page of all the identified problems, but when I hit NEXT, it brings me to a purchase page. The licence key doesn't expire until July 26th of this year so I know it's not b/c the key is bad. It says the payment of 50$ has been processed for it, so why is PC Matic think I don't have an active key? If someone could please help me with this I'd be very grateful. This is the page that pops up when I hit NEXT
  10. tried firewall turning off and still get message!
  11. I am getting this ajax error message now, how can I stop that message??? the whole message reads Ajax error returned error save app tests.asp
  12. Tx Redneck


    hey rmeyer and I'm gonna send ya a PM with relevant info. Tx
  13. rmeyer116


    I just downloaded the BETA for MAC OS and it installed fine. When I click on the PCMATIC Icon, it lists several lines of files... How do I run the program? I clicked on a couple of the files that were listed as PCMATIC and nothing happens... Not sure what I am to do?
  14. Yep, If you can post what worked you might help someone else with the same issue. Good see you got it fixed
  15. Good deal Dave, what was the final solution?
  16. there is a message that reads: scanner & camera wizard can't operate on this device because some of its' files and folders may be secured by Windows.To work with pictures on this device click start,my computer then double click the device." which does nothing
  17. Just bought this for now https://www.amazon.com/Silicon-Power-Performance-Internal-SP512GBSS3A55S25/dp/B07997QV4Z/ref=sr_1_6?crid=3SVUV84OKPTYG&keywords=500gb+ssd&qid=1555106442&s=gateway&sprefix=500gb%2Caps%2C136&sr=8-6 Figure i just get this instead of the nvme and wait for black Friday or Christmas sales to get a 1tb. Should be a improvement even from my old ocz drive when i was using it lol..
  18. What TX says!! Also try using windows explorer to see if the phone is detected rather than import pics or the phone makers software.
  19. you may need to switch the device from charging to media transfer mode.
  20. well, maybe i'm doing something wrong then.The PC recognizes the phone(galaxy 5) but when I click on import pics it does nothing, actually I can't recall if an error pops up .I'll try again and see.
  21. Happy birthday Bud; hope you had a good one.
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