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  1. Past hour
  2. If you're familiar with your router's admin panel, hop into it and change your DNS provider to Cloudflare 1.1.1.1 1.0.0.1 or Google 8.8.8.8 8.8.4.4, then hop on your pc and open a command prompt As Admin, type ipconfig /flushdns Now try to access the site again.
  3. Hey Bob, if it currently has Win10 installed, try this first. https://www.laptopmag.com/articles/reset-windows-10-pc
  4. Today
  5. I have recently been experiencing difficulties accessing a specific website. It is important that I can access the site. It takes a little while to load, only to give me the error message saying that the connection has timed out. My friend owns this site, so I have spoken to them about it and they can't seem to find a problem on their end. One of our other friends had the same problem as me, though. As far as I can tell right now, it has something to do with my connection. I am using Google Chrome on Windows 7. I've tried this in Firefox and Internet Explorer, only to get the same results. Accessing the site on my phone has the same result, except when I disconnect from my WiFi - this is what led me to figure out it has something to do with the internet connection as a whole. I've tried a number of troubleshooting tips regarding connectivity, and I can't seem to get any of these to work. Some of them are things I don't really understand so I can't even complete them, let alone start. As far as I can tell, nothing has changed in the time this error began.
  6. I have made a few complete backups of desktop. Desktop is about 7 years old. I plan to try and use backups. If this does not workout for some reason,I will try to reformat. I would like to install new solid state H/D(have SSHD 250GIG plus 2 TB H/D and not sure if H/D are getting old). How would I reinstall win 10. I did win 10 upgrade and not sure how to do the reformat and reinstall?
  7. Yesterday
  8. Get all the way to the end of the test and instead of loading results, I get a no session screen. Here is the link seems like a lot of people have this problem SMH http://www.pcpitstop.com/betapit/NoSession.asp?why=no_conid_cid&url=ComputerInfo.asp
  9. same problem for me please help http://www.pcpitstop.com/betapit/NoSession.asp?why=no_conid_cid&url=ComputerInfo.asp
  10. Ahh, sorry, it's a pc application. You'll have to be able to put it in a reader in/on a pc. Sorry for the lack of clarity.
  11. Couldn't find any app called Photorec in play store. Most other info I find from Google search says to do via pc, but I don't have access to pc at the moment. Not sure if this happened because of just taking the SD card from my broken Galaxy J1 (shattered screen) and just putting it in this new phone. Never formatted it, but no way to back up photos either. Oh well...
  12. Last week
  13. Hey @Moe and We don't currently employ a popup blocker, we have an ad blocking extension though, is that what you're asking about? Your best bet for an expedient answer would be to open a ticket with our help desk so we can get some more info from you. You can open a ticket here. https://www.pcmatic.com/support/ Tx
  14. How do I stop the pup up blocker on PC Matic?
  15. You did good. If any of it is left it's been rendered useless. Let's check for remnants Please download the Malwarebytes Anti-Malware setup file to your Desktop. OR from this location Here Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme. Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator" After the installation IS complete let it update if it asks. Under SETTINGS.....APPLICATIONS leave everything at default Under SETTINGS.....PROTECTION make sure AUTOMATIC QUARANTINE is on. Then go to the Dashboard and click on SCAN NOW If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes. Upon completion of the scan (or after the reboot), click the Reports tab. Double-click the Scan Log. At the bottom click Export and choose Text file. Save the file to your desktop and include its content in your next reply. You can access the logs by going in the "Reports" tab, clicking on the latest "Scan" entry (the one with detections), then clicking on the "Export" button in the bottom-left corner and select "Copy to clipboard". After that, all you have to do is paste it here Then click on POST Exit Malwarebytes ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~` Emsisoft Emergency Kit - Fix Mode Follow the instructions below to run a scan using the Emsisoft Emergency Kit. Download the Emsisoft Emergency Kit and execute it. From there, click on the Install button to extract the program in the EEK folder; Once the extraction is complete, the EEK folder will open. Right-click on start emergency kit scanner.exe and select Run as Administrator (for Windows Vista, 7, 8, 8.1 and 10 users); EEK will suggest that you run an online update before using the program. Click on Yes to launch it. After the update, click on Malware Scan under 2. Scan and accept to let EEK detect PUPs (click on Yes). Once the scan is complete, make sure that every item in the list is checked, and click on the Quarantine selected button; If it asks you for a reboot to delete some items, click on Ok to reboot automatically; After the restart, open EEK again (in the C:\EEK folder); This time, click on Logs; From there, go under the Quarantine Log tab, and click on the Export button; Save the log on your desktop, then open it, and copy/paste its content in your next reply; Please post these 2 logs when finished. Also, tell me how the computer is now.
  16. p.s. I meant to say that in order to remove the 'PremierOpinion' from the computer I searched for it and found that it only seemed to appear on the start up menu so I used the remove/uninstall option from here and it seems to have gone (on face value anyway?)
  17. Hi Juliet Continued thanks for your help and support. I have followed your instructions but with a few little glitches along the way ... I removed the 4 listed items but in doing so I could not find a 'chromium' browser and so I assumed this was Google Chrome and removed that … I am not sure if that is correct? Also when trying to remove the PremierOpinion from the 'add / remove' options window, I kept getting an error message: I have uploaded a desktop image of the fault message titled 'PremierOpinion Error Message. FRST FIX LOG FILE: Fix result of Farbar Recovery Scan Tool (x64) Version: 22-06-2019 Ran by jack (23-06-2019 12:52:01) Run:1 Running from C:\Users\jack\Desktop\Loz\FRST Loaded Profiles: jack (Available Profiles: jack) Boot Mode: Normal ============================================== fixlist content: ***************** Clos eP rocesses: CreateRestorePoint: HKU\S-1-5-21-4127454622-3581897595-3763097022-1001\...\Run: [Chromium] => c:\users\jack\appdata\local\chromium\application\chrome.exe [828416 2017-01-21] (The Chromium Authors) [File not signed] FF HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction <==== ATTENTION Task: {5EC6072F-4A2E-480A-A535-57BBA840B942} - \Microsoft\Windows\UNP\RunCampaignManager -> No File <==== ATTENTION HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = hxxps://uk.search.yahoo.com/yhs/web?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_laudmedgms_18_16_20&param1=1&param2=f%3D1%26b%3DIE%26cc%3Dgb%26pa%3Dwincy%26cd%3D2XzuyEtN2Y1L1Qzu0E0C0AzzyC0B0DyC0DyD0EyDtDtCtD0FtN0D0Tzu0StBtAtDtCtN1L2XzuyEtFtByEtFtDtFyBtAtN1L1CzutN1L1G1B1V1N2Y1L1Qzu2SyCyByEyD0B0F0AyDtGyC0D0DyBtGyCtBtBtAtGtD0C0EyEtGyD0FtDtDyB0DyByCtC0DtDtB2QtN1M1F1B2Z1V1N2Y1L1Qzu2S1T1QzyzyzyzztC1RtG1QyD1QyCtGyEyEyBtDtGzz1PtA1StG1P1T1RyB1PtAtBtCtAtCyByE2QtN0A0LzuyEtN1B2Z1V1T1S1NzutN1Q2Z1B1P1RzutCyDtByEtByDyCzzyBtC%26cr%3D1291875718%26a%3Dwbf_laudmedgms_18_16_20%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro HKU\S-1-5-21-4127454622-3581897595-3763097022-1001\Software\Microsoft\Internet Explorer\Main,Start Page = hxxp://www.google.co.uk/ SearchScopes: HKU\S-1-5-21-4127454622-3581897595-3763097022-1001 -> DefaultScope {87BBB6C9-73F0-47B6-AAD2-0811C275245F} URL = hxxp://www.view-search.com/search?q={searchTerms} SearchScopes: HKU\S-1-5-21-4127454622-3581897595-3763097022-1001 -> {2f23ab71-4ac6-41f2-a955-ea576e553146} URL = hxxps://uk.search.yahoo.com/yhs/search?hspart=iry&hsimp=yhs-fullyhosted_003&type=wbf_laudmedgms_18_16_20&param1=1&param2=f%3D4%26b%3DIE%26cc%3Dgb%26pa%3Dwincy%26cd%3D2XzuyEtN2Y1L1Qzu0E0C0AzzyC0B0DyC0DyD0EyDtDtCtD0FtN0D0Tzu0StBtAtDtCtN1L2XzuyEtFtByEtFtDtFyBtAtN1L1CzutN1L1G1B1V1N2Y1L1Qzu2SyCyByEyD0B0F0AyDtGyC0D0DyBtGyCtBtBtAtGtD0C0EyEtGyD0FtDtDyB0DyByCtC0DtDtB2QtN1M1F1B2Z1V1N2Y1L1Qzu2S1T1QzyzyzyzztC1RtG1QyD1QyCtGyEyEyBtDtGzz1PtA1StG1P1T1RyB1PtAtBtCtAtCyByE2QtN0A0LzuyEtN1B2Z1V1T1S1NzutN1Q2Z1B1P1RzutCyDtByEtByDyCzzyBtC%26cr%3D1291875718%26a%3Dwbf_laudmedgms_18_16_20%26os_ver%3D10.0%26os%3DWindows%2B10%2BPro&p={searchTerms} SearchScopes: HKU\S-1-5-21-4127454622-3581897595-3763097022-1001 -> {87BBB6C9-73F0-47B6-AAD2-0811C275245F} URL = hxxp://www.view-search.com/search?q={searchTerms} BHO: Java(tm) Plug-In SSV Helper -> {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -> C:\Program Files\Java\jre1.8.0_131\bin\ssv.dll [2019-03-18] (Oracle America, Inc. -> Oracle Corporation) BHO: Java(tm) Plug-In 2 SSV Helper -> {DBC80044-A445-435b-BC74-9C25C1C588A9} -> C:\Program Files\Java\jre1.8.0_131\bin\jp2ssv.dll [2019-03-18] (Oracle America, Inc. -> Oracle Corporation) FF Plugin: @java.com/DTPlugin,version=11.131.2 -> C:\Program Files\Java\jre1.8.0_131\bin\dtplugin\npDeployJava1.dll [2019-03-18] (Oracle America, Inc. -> Oracle Corporation) FF Plugin: @java.com/JavaPlugin,version=11.131.2 -> C:\Program Files\Java\jre1.8.0_131\bin\plugin2\npjp2.dll [2019-03-18] (Oracle America, Inc. -> Oracle Corporation) CHR HomePage: Default -> hxxp://www.view-search.com/ CHR DefaultSearchURL: Default -> hxxp://www.view-search.com/search?q={searchTerms} CHR DefaultSearchKeyword: Default -> view search CHR Extension: (Avast SafePrice | Comparison, de als, coupons) - C:\Users\jack\AppData\Local\Google\Chrome\User Data\Default\Extensions\eofcbnmajmjmplflapaojjnihcjkigck [2019-04-29] S2 PremierOpinion; C:\Program Files (x86)\PremierOpinion\pmservice.exe /service [X] <==== ATTENTION ContextMenuHandlers5: [igfxcui] -> {3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => -> No File FirewallRules: [{67326F6A-DAF4-403D-A689-0E3589ADA176}] => (Allow) C:\Program Files (x86)\PremierOpinion\pmropn.exe No File FirewallRules: [{0CD17905-62A1-4291-A526-FA3C48F69916}] => (Allow) C:\Program Files (x86)\PremierOpinion\pmropn.exe No File FirewallRules: [TCP Query User{E03DCC34-2769-4338-8830-5439153396F6}C:\program files (x86)\minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe] => (Block) C:\program files (x86)\minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe No File FirewallRules: [{65268CB6-BF11-4237-A176-E025C99D6D A4}] => (Allow) C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe No File FirewallRules: [{248605FB-F395-4A06-B7BC-FA98B3476600}] => (Allow) C:\Program Files (x86)\Steam\bin\cef\cef.win7\steamwebhelper.exe No File FirewallRules: [TCP Query User{520B3C10-A075-47CF-882C-3A578CA95CA4}C:\program files (x86)\premieropinion\pmropn.exe] => (Allow) C:\program files (x86)\premieropinion\pmropn.exe No File FirewallRules: [UDP Query User{0223E1D4-91B8-4DCC-9237-F236CA90D1D0}C:\program files (x86)\premieropinion\pmropn.exe] => (Allow) C:\program files (x86)\premieropinion\pmropn.exe No File C:\Windows\Temp\*.* ***************** Clos eP rocesses: => Error: No automatic fix found for this entry. Restore point was successfully created. "HKU\S-1-5-21-4127454622-3581897595-3763097022-1001\Software\Microsoft\Windows\CurrentVersion\Run\\Chromium" => removed successfully HKLM\SOFTWARE\Policies\Mozilla => removed successfully "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Plain\{5EC6072F-4A2E-480A-A535-57BBA840B942}" => removed successfully "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{5EC6072F-4A2E-480A-A535-57BBA840B942}" => removed successfully "HKLM\Software\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows\UNP\RunCampaignManager" => not found HKLM\Software\\Microsoft\Internet Explorer\Main\\Start Page => value restored successfully HKU\S-1-5-21-4127454622-3581897595-3763097022-1001\Software\Microsoft\Internet Explorer\Main\\Start Page => value restored successfully "HKU\S-1-5-21-4127454622-3581897595-3763097022-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope" => removed successfully HKU\S-1-5-21-4127454622-3581897595-3763097022-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{2f23ab71-4ac6-41f2-a955-ea576e553146} => removed successfully HKLM\Software\Classes\CLSID\{2f23ab71-4ac6-41f2-a955-ea576e553146} => not found HKU\S-1-5-21-4127454622-3581897595-3763097022-1001\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{87BBB6C9-73F0-47B6-AAD2-0811C275245F} => removed successfully HKLM\Software\Classes\CLSID\{87BBB6C9-73F0-47B6-AAD2-0811C275245F} => not found HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} => not found HKLM\Software\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43} => removed successfully HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9} => not found HKLM\Software\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9} => removed successfully "HKLM\Software\MozillaPlugins\@java.com/DTPlugin,version=11.131.2 -> C:\Program Files\Java\jre1.8.0_131\bin\dtplugin\npDeployJava1.dll [2019-03-18] (Oracle America, Inc." => not found "C:\Program Files\Java\jre1.8.0_131\bin\dtplugin\npDeployJava1.dll" => not found "HKLM\Software\MozillaPlugins\@java.com/JavaPlugin,version=11.131.2 -> C:\Program Files\Java\jre1.8.0_131\bin\plugin2\npjp2.dll [2019-03-18] (Oracle America, Inc." => not found "C:\Program Files\Java\jre1.8.0_131\bin\plugin2\npjp2.dll" => not found "Chrome HomePage" => removed successfully "Chrome DefaultSearchURL" => removed successfully "Chrome DefaultSearchKeyword" => removed successfully CHR Extension: (Avast SafePrice | Comparison, de als, coupons) - C:\Users\jack\AppData\Local\Google\Chrome\User Data\Default\Extensions\eofcbnmajmjmplflapaojjnihcjkigck [2019-04-29] => Error: No automatic fix found for this entry. HKLM\System\CurrentControlSet\Services\PremierOpinion => removed successfully PremierOpinion => service removed successfully HKLM\Software\Classes\Directory\Background\ShellEx\ContextMenuHandlers\igfxcui => removed successfully HKLM\Software\Classes\CLSID\{3AB1675A-CCFF-11D2-8B20-00A0C93CB1F4} => not found "HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{67326F6A-DAF4-403D-A689-0E3589ADA176}" => removed successfully "HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{0CD17905-62A1-4291-A526-FA3C48F69916}" => removed successfully "HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\TCP Query User{E03DCC34-2769-4338-8830-5439153396F6}C:\program files (x86)\minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe" => removed successfully "HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{65268CB6-BF11-4237-A176-E025C99D6D A4}" => not found "HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\{248605FB-F395-4A06-B7BC-FA98B3476600}" => removed successfully "HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\TCP Query User{520B3C10-A075-47CF-882C-3A578CA95CA4}C:\program files (x86)\premieropinion\pmropn.exe" => removed successfully "HKLM\SYSTEM\CurrentControlSet\services\SharedAccess\Parameters\FirewallPolicy\FirewallRules\\UDP Query User{0223E1D4-91B8-4DCC-9237-F236CA90D1D0}C:\program files (x86)\premieropinion\pmropn.exe" => removed successfully =========== "C:\Windows\Temp\*.*" ========== C:\Windows\Temp\chrome_installer.log => moved successfully Could not move "C:\Windows\Temp\MpCmdRun.log" => Scheduled to move on reboot. C:\Windows\Temp\sa.Microsoft.SkypeApp_kzf8qxf38zg5c_1__.Public.InstallAgent.dat => moved successfully C:\Windows\Temp\TSpybotUpdaterThread.log => moved successfully ========= End -> "C:\Windows\Temp\*.*" ======== Result of scheduled files to move (Boot Mode: Normal) (Date&Time: 23-06-2019 12:58:32) C:\Windows\Temp\MpCmdRun.log => Could not move ==== End of Fixlog 12:58:33 ==== ADW CLEANER LOG FILE: # ------------------------------- # Malwarebytes AdwCleaner 7.3.0.0 # ------------------------------- # Build: 04-04-2019 # Database: 2019-06-18.1 (Cloud) # Support: https://www.malwarebytes.com/support # # ------------------------------- # Mode: Clean # ------------------------------- # Start: 06-23-2019 # Duration: 00:00:04 # OS: Windows 10 Pro # Cleaned: 32 # Failed: 2 ***** [ Services ] ***** No malicious services cleaned. ***** [ Folders ] ***** Deleted C:\Program Files\WebDiscoverBrowser Deleted C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PremierOpinion Deleted C:\Users\Public\Documents\Downloaded Installers Deleted C:\Users\jack\AppData\Local\WebDiscoverBrowser Deleted C:\Users\jack\AppData\Local\slimware utilities inc ***** [ Files ] ***** Deleted C:\Windows\SysWOW64\pmls.dll Deleted C:\Windows\System32\PMLS64.DLL ***** [ DLL ] ***** No malicious DLLs cleaned. ***** [ WMI ] ***** No malicious WMI cleaned. ***** [ Shortcuts ] ***** No malicious shortcuts cleaned. ***** [ Tasks ] ***** No malicious tasks cleaned. ***** [ Registry ] ***** Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\en.softonic.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\s.thebrighttag.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\softonic.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\thebrighttag.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\en.softonic.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\s.thebrighttag.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\softonic.com Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\thebrighttag.com Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\zonemap\domains\dospop.com Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\zonemap\domains\incredibar.com Deleted HKCU\Software\PRODUCTSETUP Deleted HKCU\Software\ProductSetup\Uninstall\0B2U2Z1P0F1P1G1R1P1V0A1Q1Q0O1G Deleted HKCU\Software\ProductSetup\Uninstall\0S1P1T1C1R1MtT0P1C1F2X1L1Q1P1QtT1S2UtT0Y1T1M1F1F Deleted HKCU\Software\WebDiscoverBrowser Deleted HKCU\Software\csastats Deleted HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\StartupApproved\Run|WebDiscoverBrowser Deleted HKLM\Software\WebDiscoverBrowser Deleted HKLM\Software\Wow6432Node\WebDiscoverBrowser Deleted HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\zonemap\domains\dospop.com Deleted HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings\zonemap\domains\incredibar.com Deleted HKU\.DEFAULT\Software\WebDiscoverBrowser Deleted HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\zonemap\domains\dospop.com Deleted HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings\zonemap\domains\incredibar.com Deleted HKU\S-1-5-18\Software\WebDiscoverBrowser Not Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\java-runtime-environment-64.en.softonic.com Not Deleted HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\java-runtime-environment-64.en.softonic.com ***** [ Chromium (and derivatives) ] ***** Deleted Search Manager ***** [ Chromium URLs ] ***** No malicious Chromium URLs cleaned. ***** [ Firefox (and derivatives) ] ***** No malicious Firefox entries cleaned. ***** [ Firefox URLs ] ***** No malicious Firefox URLs cleaned. ************************* [+] Delete Tracing Keys [+] Reset Winsock ************************* AdwCleaner[S00].txt - [5686 octets] - [23/06/2019 13:04:08] ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ########## ROGUEKILLER LOG FILE: RogueKiller Anti-Malware V13.2.2.0 (x64) [Jun 10 2019] (Free) by Adlice Software mail : https://adlice.com/contact/ Website : https://adlice.com/download/roguekiller/ Operating System : Windows 10 (10.0.17763) 64 bits Started in : Normal mode User : jack [Administrator] Started from : C:\Users\jack\Desktop\RogueKiller_portable64.exe Signatures : 20190622_071611, Driver : Loaded Mode : Standard Scan, Delete -- Date : 2019/06/23 13:44:36 (Duration : 00:18:55) ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ Delete ¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤¤ [PUP.SearchManager (Potentially Malicious)] Search Manager -- nahhmpbckpgdidfnmfkfgiflpjijilce -> Deleted With the RogueKiller programme I wasnt sure which version to install - I know it is 64 bit but it gave me the option of 'Installer' or 'Portable' versions and as the portable version differentiated between 32 and 64 bit I went for that. In doing so I found that none of the buttons were in the places you had described so I am not sure if the log posted will have what you might expect to see? Let me know and i can always try the installer version and report the resulting log file Many thanks
  18. Hey Hamops and Let me see what I can find out here. I may PM you here on the forums or one of our Customer Support team will reach out to you at your newer email address. Tx
  19. I have an pcmatic account, but have not used it in several years to be honest about I forgot about it until In look at my credit card and saw where it was renewed, my email has changed and I have forgotten my password. I need password or link to change it. thanks
  20. You're forgiven. I'm just in a different mood this evening:
  21. Hey kibble and Sorry for the late reply and difficulties you're having with PC Matic, please open a trouble ticket at our help desk at https://www.pcmatic.com/support/so we can get some more info from you. Tx
  22. I keep getting this on two of my computers when pc matic gets to Drivers. I cannot get PC matic to finish
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