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SS saying game & calibre.exe files are not known to be good


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#1 netwc

netwc

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Posted 18 March 2017 - 05:54 PM

I updated &ran new version of Calibre today.  Installed program and restarted Computer(HP laptopx64 win 10). When I started It, I once again had to assure SS that I really "always Allow".  I brought up the whitelist from the tray icon-it was empty.  I started PCM and looked at the whitelist feature there.  Malware- it had a long list, including a lot of old games exe files as well as many calibre.exe files, also the ebook viewer.exe from calibre.  do I really need to have to do this every time? Is there away to keep these programs on the whitelist?



#2 Y kawika

Y kawika

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Posted 20 March 2017 - 07:07 AM

Please open a ticket at our help desk so that we can get some more information and see what is going on.
 
You can open a ticket from here:
 
 
Please identify which computer is having the issue since you have several on your license.
 
Thank you
 
:) Y

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