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Hangup Error: Timeout SaveSpeedTests.asp


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#1 isis_sux

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Posted 04 February 2017 - 01:17 AM

During any version of a scan, it hangs up on the Stability tab during the Drivers testing.  After several minutes it posts the following error message:

 

Error: Ajax error returned: Timeout SaveSpeedTests.asp

 

It then appears to try to resume but only closes itself out a few moments later.  There is no ability to do anything to fix the problem, to continue the scan, or anything.

 

Also, it keeps failing to be able to update the definitions.



#2 Y kawika

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Posted 04 February 2017 - 11:20 AM

:wp:

 

Turn your router off (unplug it). Let it set for a few minutes then turn it back on (plug it back in).
Wait till all lights have stopped flashing, make sure that you can access the internet.
 
 
Copy and paste these lines in Note pad.
 
@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0
 
Save as flush.bat to your desktop.
Double click on the flush.bat file to run it. Vista and Windows 7, 8, 8.1 or 10 ... right click the .bat file and choose to Run as Administrator.
 
Your computer will reboot itself.
 
Please try the scan again.
 
:) Y

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#3 isis_sux

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Posted 04 February 2017 - 11:54 AM

That did not work.  Now it tells me that I have 5 "Evergreen" computers but it wants me to spend another $150 to activate my subscription.



#4 isis_sux

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Posted 04 February 2017 - 11:59 AM

Full disclosure: I already had 5 evergreen computers under my original license.  There should be no need for me to pay any more money.  Now, app hits me up for money before testing; since I won't pay extra it won't even start to scan.   Do I now need to uninstall and download/reinstall again?



#5 Y kawika

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Posted 04 February 2017 - 12:06 PM

I cleaned up the duplicate entries, so you should be okay now.

 

You changed the name on a couple of those Surface Pro 4's and each were then holding a spot on the license.

 

Try the scan again and if it still doesn't complete properly, please open a ticket at our help desk so that we may investigate this further.

 

You can open a ticket from here:
 
 
Thanks
 
:) Y

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#6 isis_sux

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Posted 04 February 2017 - 12:37 PM

well, you are correct, i did recently change the names of 2 of the computers.  It is now allowing me to get past the buying a new subscription stage - Thank you very much. :banana: 

Unfortunately, it is still hanging up at the same spot and error.  I started a ticket.

 

I am in an area that is iced over right now.  The app is having a hard time trying to update my definitions.  Perhaps if the definitions are able to update, this problem will fix itself.



#7 isis_sux

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Posted 04 February 2017 - 12:55 PM

Hooray!!!  The definitions finally updated and the scan has gotten past the error.  I think we have it fixed.

Thanks for the fast responses and fixes.  Y'all are awesome and my new best friend.



#8 isis_sux

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Posted 04 February 2017 - 01:19 PM

Well DARN!!!

I rebooted, tried to scan, the original problem has returned.



#9 isis_sux

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Posted 04 February 2017 - 01:41 PM

And now it is working again, maybe I just need to wait longer after rebooting before attempting to try and scan.



#10 isis_sux

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Posted 05 February 2017 - 01:46 PM

And, now it's back to the original problem regardless of how much time I wait to run a scan.



#11 Y kawika

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Posted 05 February 2017 - 02:30 PM

Please open a ticket at our help desk so that we can get some more information and see what is going on.
 
You can open a ticket from here:
 
 
Please specify which of your registered computers is having this issue when you open the ticket.
 
Thank you
 
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