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#1 billydc

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Posted 01 January 2017 - 09:24 AM

Acer Aspire laptop,Win 7, IE 11.

 

When accessing web pages the page freezes and a message at bottom of page appears "****** is not responding".

Any suggestions as to what is causing this?

 

Thank you.

 

 



#2 Juliet

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Posted 01 January 2017 - 09:30 AM

which browser are you using?

 

Is the error message saying your browser has stopped responding or an application?


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#3 billydc

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Posted 01 January 2017 - 09:37 AM

Internet explorer 11. When viewing ebay pages the message states "ebay.com is not responding".



#4 Juliet

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Posted 01 January 2017 - 09:56 AM

Do you have Firefox or Google Chrome?

Clear cached data in Internet Explorer

a Open Internet Explorer in the classic view.

b Click on tools, internet options and general tab.

c Under Browsing History area, click Delete.

d Delete the cookies, history and temporary internet files.

e Click apply and ok.

reboot your computer.

~~~

you may be having a problem with some extension or plugin that is hindering your normal behavior.
Have you tried disabling all add-ons (just to check), to see if it goes back to normal?


Disable add-ons.

a Open Internet Explorer in the classic view.

b Click on tools, internet options and programs tab.

c Click on Manage add-ons and disable them. Click ok.

You can also refer this link https://support.micr...dd-ons#ie=ie-10
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#5 billydc

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Posted 01 January 2017 - 10:59 AM

I followed your suggestions. It did not resolve the problem.



#6 Juliet

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Posted 01 January 2017 - 06:21 PM

I'm going to assume you tried with other browsers?

I went to an eBay help forum, appears to be hundreds of people with the same problem.
http://community.eba...24349546/page/5

We can run a malware scan to see if theres something causing this

Please download the Malwarebytes Anti-Malware setup file to your Desktop.

OR from this location Here
  • Open mbam-setup.x.x.xxxx.exe (x represents the version #) and follow the prompts to install the programme.
  • Windows Vista, Windows 7 , 8, 8.1 and 10 : Right click and select "Run as Administrator"
    MBAM3_zpsw0f8rn9n.jpg
  • On the Dashboard click on Update Now
  • Go to the Setting Tab
  • Under Setting go to Detection and Protection
  • Under PUP and PUM make sure both are set to show Treat Detections as Malware
  • Go to Advanced setting and make sure Automatically Quarantine Detected Items is checked
  • Then on the Dashboard click on Scan
  • Make sure to select THREAT SCAN
  • Then click on Scan
  • Note: You may see the following message, "Could not load DDA driver". Click Yes, allow your PC to reboot and continue afterwards.
  • When the scan is finished on the bottom right click on SAVE RESULTS then select Copy to Clipboard
  • If threats are detected, click Remove Selected. If you are prompted to reboot, click Yes.
  • Please paste the log back into this thread for review
  • Exit Malwarebytes

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#7 billydc

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Posted 01 January 2017 - 07:25 PM

Malwarebytes
www.malwarebytes.com

-Log Details-
Scan Date: 1/1/17
Scan Time: 6:17 PM
Logfile:
Administrator: Yes

-Software Information-
Version: 3.0.5.1299
Components Version: 1.0.43
Update Package Version: 1.0.904
License: Trial

-System Information-
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Bill_C-PC\Bill_C

-Scan Summary-
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 322814
Time Elapsed: 2 min, 40 sec

-Scan Options-
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

-Scan Details-
Process: 0
(No malicious items detected)

Module: 0
(No malicious items detected)

Registry Key: 0
(No malicious items detected)

Registry Value: 0
(No malicious items detected)

Data Stream: 0
(No malicious items detected)

Folder: 0
(No malicious items detected)

File: 0
(No malicious items detected)

Physical Sector: 0
(No malicious items detected)

(end)



#8 Juliet

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Posted 02 January 2017 - 09:00 AM

Would you like to start a new topic in Have I Been Hijacked?

There we can run a couple of tools to look for restrictions if that is what is causing the error.
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#9 billydc

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Posted 02 January 2017 - 09:11 AM

Yes, I will do that right now.  Thank you.






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