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After updating to windows 7 - antivirus will not update

Virus?

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#1 dholler985

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Posted 16 December 2016 - 08:56 AM

Updated a laptop from WIndows VIsta to Windows 7. Originally had Symantec endpoint for virus protection. After the update it showed that windows defender was off and so was symantec. I was able to turn on windows defender but not symantec. I found the folder on the computer and tried to reinstall. No luck. I read that windows 7 & symantec endpoint could have conflict so I then download microsoft securities essentials. It needed to update. So I did that. It took forever and did not update, said the internet connection was the problem. Because I live in the country and have broadband that sometimes is slow or goes out I thought it was plausible. So I tried again. This time I checked my internet connection and it was running fine. Now I am wondering if there is something preventing the update. I would appreciate any help offered. Thanks in advance!



#2 Juliet

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Posted 16 December 2016 - 02:09 PM

It's possible Symantec was at fault here.
Try using the CleanWipe utility to remove it completely, then try to update MSE again.

https://support.syma...HOWTO74877.html
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#3 dholler985

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Posted 16 December 2016 - 02:26 PM

Thank you. I will give that a try when I get home this evening. 



#4 dholler985

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Posted 16 December 2016 - 10:06 PM

Thanks! That fixed my issue!!!

#5 Juliet

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Posted 17 December 2016 - 06:59 AM

Cool!
We're glad to help :)
Please do not PM me for HJT help, we all benefit from posting on the open board.
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